Career and Education Opportunities for Telemarketers in Rancho Cucamonga, California
Telemarketers can find both educational opportunities and jobs in the Rancho Cucamonga, California area. About 34,000 people are currently employed as telemarketers in California. By 2016, this is expected to shrink by 11% to about 30,200 people employed. This is better than the national trend for telemarketers, which sees this job pool shrinking by about 11.1% over the next eight years. Telemarketers generally solicit orders for goods or services over the telephone.
The income of a telemarketer is about $12 per hour or $25,850 per year on average in California. In the U.S. as a whole, their income is about $10 per hour or $21,960 yearly on average. Compared with people working in the overall category of Sales and Clerical, people working as telemarketers in California earn less. They earn less than people working in the overall category of Sales and Clerical nationally.
The Rancho Cucamonga area is home to twenty-seven schools of higher education, including one within twenty-five miles of Rancho Cucamonga where you can get a degree as a telemarketer. Telemarketers usually hold a high school diploma or GED, so you can expect to spend only a short time training to become a telemarketer if you already have a high school diploma.
CAREER DESCRIPTION: Telemarketer
In general, telemarketers solicit orders for goods or services over the telephone.
Telemarketers explain products or services and prices, and answer questions from clients. They also obtain customer data such as name and payment method, and enter orders into computers. Finally, telemarketers deliver prepared sales talks, reading from scripts that describe products or services, so as to persuade potential clients to acquire a product or service or to make a donation.
Every day, telemarketers are expected to be able to articulate ideas and problems. It is also important that they listen to and understand others in meetings.
It is important for telemarketers to record names and reactions of prospects contacted. They are often called upon to adjust sales scripts to better target the needs and interests of specific individuals. They also deliver prepared sales talks, reading from scripts that describe products or services, so as to persuade potential clients to acquire a product or service or to make a donation. They are sometimes expected to contact businesses or private individuals by telephone in order to seek sales for goods or services, or to request donations for charitable causes. Somewhat less frequently, telemarketers are also expected to maintain records of contacts and orders.
Telemarketers sometimes are asked to answer telephone calls from potential clients who have been solicited through advertisements. They also have to be able to telephone or write letters to respond to correspondence from clients or to follow up initial sales contacts and conduct client or market surveys so as to obtain data related to potential clients. And finally, they sometimes have to schedule appointments for sales representatives to meet with prospective clients or for clients to attend sales presentations.
Like many other jobs, telemarketers must be able to deal with stress and deal with situations calmly and have exceptional integrity.
Similar jobs with educational opportunities in Rancho Cucamonga include:
- Cage Cashier. Exchange coins and tokens for patrons' money. May issue payoffs and obtain customer's signature on receipt when winnings exceed the amount held in the slot machine. May operate a booth in the slot machine area and furnish change persons with money bank at the start of the shift, or count and audit money in drawers.
- Cashier. Receive and disburse money in establishments other than financial institutions. Usually involves use of electronic scanners, cash registers, or related equipment. Often involved in processing credit or debit card transactions and validating checks.
- Product Demonstrator. Demonstrate merchandise and answer questions for the purpose of creating public interest in buying the product. May sell demonstrated merchandise.
- Retail Sales Manager. Directly supervise sales workers in a retail establishment or department. Duties may include management functions, such as purchasing, budgeting, and personnel work, in addition to supervisory duties.
- Retail Salesman. Sell merchandise, such as furniture, motor vehicles, or apparel in a retail establishment.
- Sales Team Manager. Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties, such as budgeting, accounting, and personnel work, in addition to supervisory duties.
- Technical Service Representative. Sell goods for wholesalers or manufacturers where technical or scientific knowledge is required in such areas as biology, engineering, and electronics, normally obtained from at least 2 years of post-secondary education.
- Wholesale and Manufacturing Sales Representative. Sell goods for wholesalers or manufacturers to businesses or groups of individuals. Work requires substantial knowledge of items sold.
EDUCATIONAL OPPORTUNITIES: Telemarketer Training
Chaffey College - Rancho Cucamonga, CA
Chaffey College, 5885 Haven Ave, Rancho Cucamonga, CA 91737-3002. Chaffey College is a large college located in Rancho Cucamonga, California. It is a public school with primarily 2-year programs and has 20,486 students. Chaffey College has a less than one year and a two to four year program in Sales, Distribution, and Marketing Operations which graduated five and zero students respectively in 2008.
National Professional Certification in Sales: The Certification was designed to capture the core Sales duties for a broad range of entry-level through first-line supervisory positions across the sales and service industries.
For more information, see the National Retail Federation Foundation website.
LOCATION INFORMATION: Rancho Cucamonga, California
Rancho Cucamonga is situated in San Bernardino County, California. It has a population of over 171,176, which has grown by 34.0% in the past ten years. The cost of living index in Rancho Cucamonga, 128, is far greater than the national average. New single-family homes in Rancho Cucamonga are valued at $207,800 on average, which is far less than the state average. In 2008, one hundred fifty-nine new homes were built in Rancho Cucamonga, down from five hundred eighty-three the previous year.
The top three industries for women in Rancho Cucamonga are educational services, health care, and finance and insurance. For men, it is construction, public administration, and educational services. The average commute to work is about 32 minutes. More than 23.3% of Rancho Cucamonga residents have a bachelor's degree, which is lower than the state average. The percentage of residents with a graduate degree, 7.3%, is lower than the state average.
The unemployment rate in Rancho Cucamonga is 9.2%, which is less than California's average of 12.3%.
The percentage of Rancho Cucamonga residents that are affiliated with a religious congregation, 42.0%, is less than both the national and state average. Alta Loma Christian Church, Grace Fellowship Church and The Lords House are all churches located in Rancho Cucamonga. The largest religious groups are the Catholic Church, the Southern Baptist Convention and the LDS (Mormon) Church.
Rancho Cucamonga is home to the Etiwanda Fire Station and the John Rains House as well as Victoria Groves Park and Hermosa Park. Shopping malls in the area include Alta Loma Plaza Shopping Center, Alta Loma Square Shopping Center and AltaLoma Country Village Shopping Center.