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Career and Education Opportunities for Telephone Operators in Rancho Cucamonga, California

Many educational and employment opportunities exist for telephone operators in the Rancho Cucamonga, California area. There are currently 3,100 jobs for telephone operators in California and this is projected to shrink 36% to about 2,000 jobs by 2016. This is not quite as good as the nation as a whole, where employment opportunities for telephone operators are expected to shrink by about 3.6%. In general, telephone operators provide information by accessing alphabetical and geographical directories.

Telephone operators earn about $20 per hour or $43,110 per year on average in California and about $15 hourly or $31,670 per year on average nationally. Incomes for telephone operators are better than in the overall category of Telephone in California, and better than the overall Telephone category nationally.

There are twenty-seven schools of higher education in the Rancho Cucamonga area, including one within twenty-five miles of Rancho Cucamonga where you can get a degree to start your career as a telephone operator. Telephone operators usually hold a high school diploma or GED, so you can expect to spend only a short time training to become a telephone operator if you already have a high school diploma.

CAREER DESCRIPTION: Telephone Operator

Telephone Operator video from the State of New Jersey Dept. of Labor and Workforce Development

In general, telephone operators provide information by accessing alphabetical and geographical directories. They also assist customers with special billing requests.

Every day, telephone operators are expected to be able to articulate ideas and problems. They need to listen to and understand others in meetings. It is also important that they understand what others are saying to them even in a noisy environment.

It is important for telephone operators to suggest and check alternate spellings and/or listing formats to customers lacking details or complete data. They are often called upon to offer special assistance to persons such as those who are unable to dial or who are in emergency situations. They also perform clerical duties such as typing and sorting mail. They are sometimes expected to operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls. Somewhat less frequently, telephone operators are also expected to promote company products and savings plans when appropriate.

Telephone operators sometimes are asked to promote company products and savings plans when appropriate. They also have to be able to furnish assistance for customers with special billing requests and observe signal lights on switchboards, and dial or press buttons to make connections. And finally, they sometimes have to furnish relay service for hearing-impaired users.

Like many other jobs, telephone operators must be able to deal with stress and deal with situations calmly and have exceptional integrity.

Similar jobs with educational opportunities in Rancho Cucamonga include:

  • Customer Care Specialist. Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

EDUCATIONAL OPPORTUNITIES: Telephone Operator Training

Barstow Community College - Barstow, CA

Barstow Community College, 2700 Barstow Road, Barstow, CA 92311. Barstow Community College is a small college located in Barstow, California. It is a public school with primarily 2-year programs and has 2,318 students. Barstow Community College has a two to four year program in Customer Service Support/Call Center/Teleservice Operation.

LOCATION INFORMATION: Rancho Cucamonga, California

Rancho Cucamonga, California
Rancho Cucamonga, California photo by Sfan00_IMG

Rancho Cucamonga is situated in San Bernardino County, California. It has a population of over 171,176, which has grown by 34.0% in the past ten years. The cost of living index in Rancho Cucamonga, 128, is far greater than the national average. New single-family homes in Rancho Cucamonga are valued at $207,800 on average, which is far less than the state average. In 2008, one hundred fifty-nine new homes were built in Rancho Cucamonga, down from five hundred eighty-three the previous year.

The top three industries for women in Rancho Cucamonga are educational services, health care, and finance and insurance. For men, it is construction, public administration, and educational services. The average commute to work is about 32 minutes. More than 23.3% of Rancho Cucamonga residents have a bachelor's degree, which is lower than the state average. The percentage of residents with a graduate degree, 7.3%, is lower than the state average.

The unemployment rate in Rancho Cucamonga is 9.2%, which is less than California's average of 12.3%.

The percentage of Rancho Cucamonga residents that are affiliated with a religious congregation, 42.0%, is less than both the national and state average. Alta Loma Christian Church, Grace Fellowship Church and The Lords House are all churches located in Rancho Cucamonga. The largest religious groups are the Catholic Church, the Southern Baptist Convention and the LDS (Mormon) Church.

Rancho Cucamonga is home to the Etiwanda Fire Station and the John Rains House as well as Victoria Groves Park and Hermosa Park. Shopping malls in the area include Alta Loma Plaza Shopping Center, Alta Loma Square Shopping Center and AltaLoma Country Village Shopping Center.