Career and Education Opportunities for Telephone Operators in Pasadena, California
Telephone operators can find many career and educational opportunities in the Pasadena, California area. About 3,100 people are currently employed as telephone operators in California. By 2016, this is expected to shrink by 36% to 2,000 people employed. This is not quite as good as the national trend for telephone operators, which sees this job pool shrinking by about 3.6% over the next eight years. In general, telephone operators provide information by accessing alphabetical and geographical directories.
A person working as a telephone operator can expect to earn about $20 hourly or $43,110 yearly on average in California and about $15 per hour or $31,670 per year on average in the U.S. as a whole. Telephone operators earn more than people working in the category of Telephone generally in California and more than people in the Telephone category nationally.
The Pasadena area is home to 210 schools of higher education, including two within twenty-five miles of Pasadena where you can get a degree as a telephone operator. Telephone operators usually hold a high school diploma or GED, so you can expect to spend only a short time studying to be a telephone operator if you already have a high school diploma.
CAREER DESCRIPTION: Telephone Operator
In general, telephone operators provide information by accessing alphabetical and geographical directories. They also assist customers with special billing requests.
Every day, telephone operators are expected to be able to articulate ideas and problems. They need to listen to and understand others in meetings. It is also important that they understand what others are saying to them even in a noisy environment.
It is important for telephone operators to suggest and check alternate spellings and/or listing formats to customers lacking details or complete data. They are often called upon to offer special assistance to persons such as those who are unable to dial or who are in emergency situations. They also perform clerical duties such as typing and sorting mail. They are sometimes expected to operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls. Somewhat less frequently, telephone operators are also expected to promote company products and savings plans when appropriate.
Telephone operators sometimes are asked to promote company products and savings plans when appropriate. They also have to be able to furnish assistance for customers with special billing requests and observe signal lights on switchboards, and dial or press buttons to make connections. And finally, they sometimes have to furnish relay service for hearing-impaired users.
Like many other jobs, telephone operators must be able to deal with stress and deal with situations calmly and have exceptional integrity.
Similar jobs with educational opportunities in Pasadena include:
- Computer Systems Support Specialist. Monitor and control electronic computer and peripheral electronic data processing equipment to process business, scientific, and other data according to operating instructions. May enter commands at a computer terminal and set controls on computer and peripheral devices. Monitor and respond to operating and error messages.
- Customer Care Specialist. Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
- Front Desk Manager. Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.
- Receptionist. Answer inquiries and obtain information for general public, customers, and other interested parties. Provide information regarding activities conducted at establishment; location of departments, offices, and employees within organization.
EDUCATIONAL OPPORTUNITIES: Telephone Operator Training
Long Beach City College - Long Beach, CA
Long Beach City College, 4901 E. Carson St., Long Beach, CA 90808-1706. Long Beach City College is a large college located in Long Beach, California. It is a public school with primarily 2-year programs and has 26,097 students. Long Beach City College has an associate's degree and a two to four year program in Customer Service Support/Call Center/Teleservice Operation.
Rio Hondo College - Whittier, CA
Rio Hondo College, 3600 Workman Mill Rd, Whittier, CA 90601-1616. Rio Hondo College is a large college located in Whittier, California. It is a public school with primarily 2-year programs and has 17,505 students. Rio Hondo College has a two to four year program in Customer Service Support/Call Center/Teleservice Operation.
LOCATION INFORMATION: Pasadena, California
Pasadena is located in Los Angeles County, California. It has a population of over 143,080, which has grown by 6.8% over the last ten years. The cost of living index in Pasadena, 167, is far greater than the national average. New single-family homes in Pasadena are priced at $298,000 on average, which is near the state average. In 2008, thirty-nine new homes were constructed in Pasadena, down from one hundred thirty-three the previous year.
The top three industries for women in Pasadena are educational services, health care, and professional, scientific, and technical services. For men, it is professional, scientific, and technical services, educational services, and accommodation and food services. The average commute to work is about 26 minutes. More than 41.3% of Pasadena residents have a bachelor's degree, which is higher than the state average. The percentage of residents with a graduate degree, 17.8%, is higher than the state average.
The unemployment rate in Pasadena is 9.7%, which is less than California's average of 12.3%.
The percentage of Pasadena residents that are affiliated with a religious congregation, 58.1%, is more than both the national and state average. Pasadena Church of God, All Saints Episcopal Church and Grace United Methodist Church are among the churches located in Pasadena. The most prominent religious groups are the Catholic Church, the Southern Baptist Convention and the LDS (Mormon) Church.
Pasadena is home to the Annandale Golf Course and the Hill Avenue Branch Pasadena Public Library as well as Victory Park and Lower Arroyo Park. Shopping centers in the area include Hastings Ranch Plaza Shopping Center, Hastings Ranch Shopping Center and Plaza Pasadena Shopping Center. Visitors to Pasadena can choose from Best Western Pasadena Inn, Best Western Colorado Inn Pasa and Astro Motel Pasadena for temporary stays in the area.