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Career and Education Opportunities for Telemarketers in Palmdale, California

Telemarketers can find both educational opportunities and jobs in the Palmdale, California area. There are currently 34,000 working telemarketers in California; this should shrink 11% to about 30,200 working telemarketers in the state by 2016. This is better than the nation as a whole, where employment opportunities for telemarketers are expected to shrink by about 11.1%. Telemarketers generally solicit orders for goods or services over the telephone.

Telemarketers earn about $12 hourly or $25,850 yearly on average in California and about $10 hourly or $21,960 yearly on average nationally. Earnings for telemarketers are not quite as good as earnings in the general category of Sales and Clerical in California and not quite as good as general Sales and Clerical category earnings nationally.

The Palmdale area is home to 210 schools of higher education, including eighteen within twenty-five miles of Palmdale where you can get a degree as a telemarketer. The most common level of education for telemarketers is a high school diploma or GED. You can expect to spend only a short time training to become a telemarketer if you already have a high school diploma.

CAREER DESCRIPTION: Telemarketer

Telemarketer video from the State of New Jersey Dept. of Labor and Workforce Development

In general, telemarketers solicit orders for goods or services over the telephone.

Telemarketers explain products or services and prices, and answer questions from clients. They also obtain customer data such as name and payment method, and enter orders into computers. Finally, telemarketers deliver prepared sales talks, reading from scripts that describe products or services, so as to persuade potential clients to acquire a product or service or to make a donation.

Every day, telemarketers are expected to be able to articulate ideas and problems. It is also important that they listen to and understand others in meetings.

It is important for telemarketers to record names and reactions of prospects contacted. They are often called upon to adjust sales scripts to better target the needs and interests of specific individuals. They also deliver prepared sales talks, reading from scripts that describe products or services, so as to persuade potential clients to acquire a product or service or to make a donation. They are sometimes expected to contact businesses or private individuals by telephone in order to seek sales for goods or services, or to request donations for charitable causes. Somewhat less frequently, telemarketers are also expected to maintain records of contacts and orders.

Telemarketers sometimes are asked to answer telephone calls from potential clients who have been solicited through advertisements. They also have to be able to telephone or write letters to respond to correspondence from clients or to follow up initial sales contacts and conduct client or market surveys so as to obtain data related to potential clients. And finally, they sometimes have to schedule appointments for sales representatives to meet with prospective clients or for clients to attend sales presentations.

Like many other jobs, telemarketers must be able to deal with stress and deal with situations calmly and have exceptional integrity.

Similar jobs with educational opportunities in Palmdale include:

  • Advertising Agent. Sell or solicit advertising, including graphic art, advertising space in publications, custom made signs, or TV and radio advertising time. May obtain leases for outdoor advertising sites or persuade retailer to use sales promotion display items.
  • Cage Cashier. Exchange coins and tokens for patrons' money. May issue payoffs and obtain customer's signature on receipt when winnings exceed the amount held in the slot machine. May operate a booth in the slot machine area and furnish change persons with money bank at the start of the shift, or count and audit money in drawers.
  • Cashier. Receive and disburse money in establishments other than financial institutions. Usually involves use of electronic scanners, cash registers, or related equipment. Often involved in processing credit or debit card transactions and validating checks.
  • Insurance Agent. Sell life, property, or other types of insurance. May refer clients to independent brokers, work as independent broker, or be employed by an insurance company.
  • Product Demonstrator. Demonstrate merchandise and answer questions for the purpose of creating public interest in buying the product. May sell demonstrated merchandise.
  • Retail Sales Manager. Directly supervise sales workers in a retail establishment or department. Duties may include management functions, such as purchasing, budgeting, and personnel work, in addition to supervisory duties.
  • Retail Salesman. Sell merchandise, such as furniture, motor vehicles, or apparel in a retail establishment.
  • Sales Team Manager. Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties, such as budgeting, accounting, and personnel work, in addition to supervisory duties.
  • Technical Service Representative. Sell goods for wholesalers or manufacturers where technical or scientific knowledge is required in such areas as biology, engineering, and electronics, normally obtained from at least 2 years of post-secondary education.
  • Wholesale and Manufacturing Sales Representative. Sell goods for wholesalers or manufacturers to businesses or groups of individuals. Work requires substantial knowledge of items sold.

EDUCATIONAL OPPORTUNITIES: Telemarketer Training

East Los Angeles College - Monterey Park, CA

East Los Angeles College, 1301 Avenida Cesar Chavez, Monterey Park, CA 91754-6099. East Los Angeles College is a large college located in Monterey Park, California. It is a public school with primarily 2-year programs and has 25,475 students. East Los Angeles College has an associate's degree program in Sales, Distribution, and Marketing Operations.

Santa Monica College - Santa Monica, CA

Santa Monica College, 1900 Pico Blvd, Santa Monica, CA 90405-1628. Santa Monica College is a large college located in Santa Monica, California. It is a public school with primarily 2-year programs and has 29,827 students. Santa Monica College has 2 areas of study related to Telemarketer. They are:

  • Sales, Distribution, and Marketing Operations, one to two year, associate's degree, and two to four year which graduated five, one, and zero students respectively in 2008.
  • Selling Skills and Sales Operations, associate's degree and two to four year.

College of the Canyons - Santa Clarita, CA

College of the Canyons, 26455 Rockwell Canyon Rd, Santa Clarita, CA 91355-1899. College of the Canyons is a large college located in Santa Clarita, California. It is a public school with primarily 2-year programs and has 20,474 students. College of the Canyons has an associate's degree and a two to four year program in Sales, Distribution, and Marketing Operations which graduated six and zero students respectively in 2008.

Antelope Valley College - Lancaster, CA

Antelope Valley College, 3041 West Ave K, Lancaster, CA 93536-5426. Antelope Valley College is a large college located in Lancaster, California. It is a public school with primarily 2-year programs and has 14,800 students. Antelope Valley College has one to two year, associate's degree, and two to four year programs in Sales, Distribution, and Marketing Operations which graduated one, two, and zero students respectively in 2008.

El Camino Community College District - Torrance, CA

El Camino Community College District, 16007 Crenshaw Blvd, Torrance, CA 90506. El Camino Community College District is a large college located in Torrance, California. It is a public school with primarily 2-year programs and has 26,825 students. El Camino Community College District has less than one year, associate's degree, and two to four year programs in Sales, Distribution, and Marketing Operations which graduated thirteen, three, and zero students respectively in 2008.

Los Angeles Pierce College - Woodland Hills, CA

Los Angeles Pierce College, 6201 Winnetka Ave, Woodland Hills, CA 91371-0002. Los Angeles Pierce College is a large college located in Woodland Hills, California. It is a public school with primarily 2-year programs and has 21,832 students. Los Angeles Pierce College has less than one year, one to two year, and associate's degree programs in Sales, Distribution, and Marketing Operations which graduated three, one, and zero students respectively in 2008.

Los Angeles Mission College - Sylmar, CA

Los Angeles Mission College, 13356 Eldridge Avenue, Sylmar, CA 91342-3245. Los Angeles Mission College is a large college located in Sylmar, California. It is a public school with primarily 2-year programs and has 10,264 students. Los Angeles Mission College has an associate's degree program in Sales, Distribution, and Marketing Operations.

Citrus College - Glendora, CA

Citrus College, 1000 W Foothill Blvd, Glendora, CA 91741-1899. Citrus College is a large college located in Glendora, California. It is a public school with primarily 2-year programs and has 13,501 students. Citrus College has a less than one year and a two to four year program in Sales, Distribution, and Marketing Operations which graduated one and zero students respectively in 2008.

Long Beach City College - Long Beach, CA

Long Beach City College, 4901 E. Carson St., Long Beach, CA 90808-1706. Long Beach City College is a large college located in Long Beach, California. It is a public school with primarily 2-year programs and has 26,097 students. Long Beach City College has one to two year, associate's degree, and two to four year programs in Sales, Distribution, and Marketing Operations which graduated two, three, and zero students respectively in 2008.

Cerritos College - Norwalk, CA

Cerritos College, 11110 Alondra Blvd, Norwalk, CA 90650-6298. Cerritos College is a large college located in Norwalk, California. It is a public school with primarily 2-year programs and has 22,228 students. Cerritos College has 2 areas of study related to Telemarketer. They are:

  • Insurance, associate's degree and two to four year.
  • Selling Skills and Sales Operations, less than one year, associate's degree, and two to four year which graduated one, three, and zero students respectively in 2008.

Mt San Antonio College - Walnut, CA

Mt San Antonio College, 1100 N Grand Ave, Walnut, CA 91789-1399. Mt San Antonio College is a large college located in Walnut, California. It is a public school with primarily 2-year programs and has 30,439 students. Mt San Antonio College has less than one year, associate's degree, and two to four year programs in Sales, Distribution, and Marketing Operations which graduated three, zero, and zero students respectively in 2008.

Pasadena City College - Pasadena, CA

Pasadena City College, 1570 E Colorado Blvd., Pasadena, CA 91106-2003. Pasadena City College is a large college located in Pasadena, California. It is a public school with primarily 2-year programs and has 26,453 students. Pasadena City College has an associate's degree and a two to four year program in Sales, Distribution, and Marketing Operations.

Glendale Community College - Glendale, CA

Glendale Community College, 1500 N Verdugo Rd, Glendale, CA 91208-2894. Glendale Community College is a large college located in Glendale, California. It is a public school with primarily 2-year programs and has 15,993 students. Glendale Community College has 2 areas of study related to Telemarketer. They are:

  • Insurance, less than one year, associate's degree, and two to four year which graduated one, zero, and zero students respectively in 2008.
  • Sales, Distribution, and Marketing Operations, associate's degree and two to four year.

Los Angeles Harbor College - Wilmington, CA

Los Angeles Harbor College, 1111 Figueroa Place, Wilmington, CA 90744-2397. Los Angeles Harbor College is a large college located in Wilmington, California. It is a public school with primarily 2-year programs and has 9,694 students. Los Angeles Harbor College has an associate's degree program in Sales, Distribution, and Marketing Operations.

West Los Angeles College - Culver City, CA

West Los Angeles College, 9000 Overland Avenue, Culver City, CA 90230-3519. West Los Angeles College is a large college located in Culver City, California. It is a public school with primarily 2-year programs and has 11,612 students. West Los Angeles College has an associate's degree program in Sales, Distribution, and Marketing Operations.

Los Angeles City College - Los Angeles, CA

Los Angeles City College, 855 N Vermont Ave, Los Angeles, CA 90029. Los Angeles City College is a large college located in Los Angeles, California. It is a public school with primarily 2-year programs and has 17,310 students. Los Angeles City College has an associate's degree program in Sales, Distribution, and Marketing Operations which graduated five students in 2008.

Los Angeles Trade Technical College - Los Angeles, CA

Los Angeles Trade Technical College, 400 W Washington Blvd, Los Angeles, CA 90015-4181. Los Angeles Trade Technical College is a large college located in Los Angeles, California. It is a public school with primarily 2-year programs and has 15,565 students. Los Angeles Trade Technical College has a one to two year and an associate's degree program in Sales, Distribution, and Marketing Operations which graduated one and one students respectively in 2008.

Los Angeles Valley College - Valley Glen, CA

Los Angeles Valley College, 5800 Fulton Avenue, Valley Glen, CA 91401-4096. Los Angeles Valley College is a large college located in Valley Glen, California. It is a public school with primarily 2-year programs and has 18,550 students. Los Angeles Valley College has a one to two year and an associate's degree program in Sales, Distribution, and Marketing Operations which graduated one and three students respectively in 2008.

CERTIFICATIONS

National Professional Certification in Sales: The Certification was designed to capture the core Sales duties for a broad range of entry-level through first-line supervisory positions across the sales and service industries.

For more information, see the National Retail Federation Foundation website.

LOCATION INFORMATION: Palmdale, California

Palmdale, California
Palmdale, California photo by Jamesb01

Palmdale is located in Los Angeles County, California. It has a population of over 143,197, which has grown by 22.7% in the past ten years. The cost of living index in Palmdale, 132, is far greater than the national average. New single-family homes in Palmdale are priced at $218,600 on average, which is far less than the state average. In 2008, three hundred seventy-four new homes were built in Palmdale, down from eight hundred thirty-nine the previous year.

The three big industries for women in Palmdale are health care, educational services, and accommodation and food services. For men, it is construction, transportation equipment, and accommodation and food services. The average travel time to work is about 43 minutes. More than 13.3% of Palmdale residents have a bachelor's degree, which is lower than the state average. The percentage of residents with a graduate degree, 3.8%, is lower than the state average.

The unemployment rate in Palmdale is 15.6%, which is greater than California's average of 12.3%.

The percentage of Palmdale residents that are affiliated with a religious congregation, 58.1%, is more than both the national and state average. The most common religious groups are the Catholic Church, the Southern Baptist Convention and the LDS (Mormon) Church.

Palmdale is home to the Ritter Ranch and the Palmdale City Library as well as McAdam Park and Tejon Park.