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Career and Education Opportunities for Telephone Operators in Oxnard, California

Telephone operators can find both educational opportunities and jobs in the Oxnard, California area. There are currently 3,100 jobs for telephone operators in California and this is projected to shrink 36% to 2,000 jobs by 2016. This is not quite as good as the nation as a whole, where employment opportunities for telephone operators are expected to shrink by about 3.6%. Telephone operators generally provide information by accessing alphabetical and geographical directories.

Telephone operators earn about $20 hourly or $43,110 annually on average in California and about $15 hourly or $31,670 per year on average nationally. Compared with people working in the overall category of Telephone, people working as telephone operators in California earn more. They earn more than people working in the overall category of Telephone nationally.

There are sixteen schools of higher education in the Oxnard area, including one within twenty-five miles of Oxnard where you can get a degree to start your career as a telephone operator. Given that the most common education level for telephone operators is a high school diploma or GED, you can expect to spend only a short time studying to be a telephone operator if you already have a high school diploma.

CAREER DESCRIPTION: Telephone Operator

Telephone Operator video from the State of New Jersey Dept. of Labor and Workforce Development

In general, telephone operators provide information by accessing alphabetical and geographical directories. They also assist customers with special billing requests.

Every day, telephone operators are expected to be able to articulate ideas and problems. They need to listen to and understand others in meetings. It is also important that they understand what others are saying to them even in a noisy environment.

It is important for telephone operators to suggest and check alternate spellings and/or listing formats to customers lacking details or complete data. They are often called upon to offer special assistance to persons such as those who are unable to dial or who are in emergency situations. They also perform clerical duties such as typing and sorting mail. They are sometimes expected to operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls. Somewhat less frequently, telephone operators are also expected to promote company products and savings plans when appropriate.

Telephone operators sometimes are asked to promote company products and savings plans when appropriate. They also have to be able to furnish assistance for customers with special billing requests and observe signal lights on switchboards, and dial or press buttons to make connections. And finally, they sometimes have to furnish relay service for hearing-impaired users.

Like many other jobs, telephone operators must be able to deal with stress and deal with situations calmly and have exceptional integrity.

Similar jobs with educational opportunities in Oxnard include:

  • Computer Systems Support Specialist. Monitor and control electronic computer and peripheral electronic data processing equipment to process business, scientific, and other data according to operating instructions. May enter commands at a computer terminal and set controls on computer and peripheral devices. Monitor and respond to operating and error messages.
  • Customer Care Specialist. Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
  • Interviewer. Interview persons by telephone, mail, or by other means for the purpose of completing forms, applications, or questionnaires. Ask specific questions, record answers, and assist persons with completing form. May sort, classify, and file forms.
  • Receptionist. Answer inquiries and obtain information for general public, customers, and other interested parties. Provide information regarding activities conducted at establishment; location of departments, offices, and employees within organization.

EDUCATIONAL OPPORTUNITIES: Telephone Operator Training

Ventura Adult and Continuing Education - Ventura, CA

Ventura Adult and Continuing Education, 5200 Valentine Rd, Ventura, CA 93003-0000. Ventura Adult and Continuing Education is a small school located in Ventura, California. It is a public school with primarily less-than 2-year programs and has 74 students. Ventura Adult and Continuing Education has a less than one year program in Receptionist.

LOCATION INFORMATION: Oxnard, California

Oxnard, California
Oxnard, California photo by Lan56

Oxnard is situated in Ventura County, California. It has a population of over 185,717, which has grown by 9.0% in the past ten years. The cost of living index in Oxnard, 132, is far greater than the national average. New single-family homes in Oxnard are valued at $247,700 on average, which is well below the state average. In 2008, seventy-four new homes were built in Oxnard, down from two hundred five the previous year.

The three most popular industries for women in Oxnard are health care, educational services, and accommodation and food services. For men, it is agriculture, forestry, fishing and hunting, construction, and administrative and support and waste management services. The average travel time to work is about 23 minutes. More than 13.7% of Oxnard residents have a bachelor's degree, which is lower than the state average. The percentage of residents with a graduate degree, 4.6%, is lower than the state average.

The unemployment rate in Oxnard is 15.0%, which is greater than California's average of 12.3%.

The percentage of Oxnard residents that are affiliated with a religious congregation, 44.6%, is less than the national average but more than the state average. All Saints Episcopal Church, Park Avenue Church of Christ and Good Shepherd Baptist Church are all churches located in Oxnard. The most common religious groups are the Catholic Church, the LDS (Mormon) Church and the Evangelical Lutheran Church in America.

Oxnard is home to the Silver K Golf Course and the Saint Johns Regional Medical Center Health Sciences Library as well as Plaza Park and Mandalay County Park. Shopping malls in the area include Esplanade Mall Shopping Center, Rose Shopping Center and Fremont Square Shopping Center. Visitors to Oxnard can choose from Best Western Oxnard Inn and Ambassador Motel for temporary stays in the area.