Career and Education Opportunities for Technical Service Representatives in Orange, California
Orange, California provides a wide variety of opportunities, both career and educational, for technical service representatives. There are currently 45,400 working technical service representatives in California; this should grow 18% to 53,500 working technical service representatives in the state by 2016. This is better than the nation as a whole, where employment opportunities for technical service representatives are expected to grow by about 9.7%. In general, technical service representatives sell goods for wholesalers or manufacturers where technical or scientific knowledge is required in such areas as biology, engineering, and electronics, normally obtained from at least 2 years of post-secondary education.
The income of a technical service representative is about $37 hourly or $77,060 yearly on average in California. In the U.S. as a whole, their income is about $33 hourly or $70,200 per year on average. Technical service representatives earn more than people working in the category of Sales and Clerical generally in California and more than people in the Sales and Clerical category nationally.
There are nine schools within twenty-five miles of Orange where you can study to be a technical service representative, among ninety-two schools of higher education total in the Orange area. The most common level of education for technical service representatives is a Bachelor's degree. It will take about four years to learn to be a technical service representative if you already have a high school diploma.
CAREER DESCRIPTION: Technical Service Representative
In general, technical service representatives sell goods for wholesalers or manufacturers where technical or scientific knowledge is required in such areas as biology, engineering, and electronics, normally obtained from at least 2 years of post-secondary education.
Technical service representatives answer clients' questions about products and credit terms. They also contact new and existing clients to consider their needs, and to explain how these needs could be met by specific products and services. Equally important, technical service representatives have to quote prices, credit terms and other bid specifications. They are often called upon to negotiate prices and terms of sales and service agreements. They are expected to inform clients of estimated delivery schedules or other data pertaining to purchased products. Finally, technical service representatives furnish clients with ongoing technical support.
Every day, technical service representatives are expected to be able to articulate ideas and problems. They need to listen to and understand others in meetings.
It is important for technical service representatives to initiate sales campaigns and follow marketing plan guidelines so as to meet sales and production expectations. They are often called upon to demonstrate and explain the operation and use of products. They also complete product and development training as required. They are sometimes expected to recommend ways for clients to modify product usage in order to further optimize production. Somewhat less frequently, technical service representatives are also expected to maintain customer records, using automated systems.
Technical service representatives sometimes are asked to complete expense reports and other paperwork. They also have to be able to verify clients' credit ratings, and appraise equipment in order to establish contract terms and trade-in values and inspect existing machinery/equipment placement, and develop diagrams to illustrate efficient space utilization, using standard measuring devices and templates. And finally, they sometimes have to furnish feedback to company's product layout team so that products can be tailored to clients' needs.
Like many other jobs, technical service representatives must want to innovate to meet new challenges and be able to work independently and make decisions on their own.
Similar jobs with educational opportunities in Orange include:
- Advertising Agent. Sell or solicit advertising, including graphic art, advertising space in publications, custom made signs, or TV and radio advertising time. May obtain leases for outdoor advertising sites or persuade retailer to use sales promotion display items.
- Cage Cashier. Exchange coins and tokens for patrons' money. May issue payoffs and obtain customer's signature on receipt when winnings exceed the amount held in the slot machine. May operate a booth in the slot machine area and furnish change persons with money bank at the start of the shift, or count and audit money in drawers.
- Cashier. Receive and disburse money in establishments other than financial institutions. Usually involves use of electronic scanners, cash registers, or related equipment. Often involved in processing credit or debit card transactions and validating checks.
- Insurance Agent. Sell life, property, or other types of insurance. May refer clients to independent brokers, work as independent broker, or be employed by an insurance company.
- Product Demonstrator. Demonstrate merchandise and answer questions for the purpose of creating public interest in buying the product. May sell demonstrated merchandise.
- Real Estate Agent. Rent, buy, or sell property for clients. Perform duties, such as study property listings, interview prospective clients, accompany clients to property site, discuss conditions of sale, and draw up real estate contracts. Includes agents who represent buyer.
- Retail Sales Manager. Directly supervise sales workers in a retail establishment or department. Duties may include management functions, such as purchasing, budgeting, and personnel work, in addition to supervisory duties.
- Retail Salesman. Sell merchandise, such as furniture, motor vehicles, or apparel in a retail establishment.
- Sales Team Manager. Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties, such as budgeting, accounting, and personnel work, in addition to supervisory duties.
- Telemarketer. Solicit orders for goods or services over the telephone.
- Wholesale and Manufacturing Sales Representative. Sell goods for wholesalers or manufacturers to businesses or groups of individuals. Work requires substantial knowledge of items sold.
EDUCATIONAL OPPORTUNITIES: Technical Service Representative Training
Argosy University-Orange County - Santa Ana, CA
Argosy University-Orange County, 3501 West Sunflower Avenue, Suite 110, Santa Ana, CA 92704. Argosy University-Orange County is a small university located in Santa Ana, California. It is a private for-profit school with primarily 4-year or above programs. It has 882 students and an admission rate of 79%. Argosy University-Orange County has a doctor's degree program in Business, Management, Marketing, & Related Support Services, Other Specialties.
Santiago Canyon College - Orange, CA
Santiago Canyon College, 8045 E Chapman, Orange, CA 92869-4512. Santiago Canyon College is a large college located in Orange, California. It is a public school with primarily 2-year programs and has 13,086 students. Santiago Canyon College has 2 areas of study related to Technical Service Representative. They are:
- Selling Skills and Sales Operations, two to four year.
- Business, Management, Marketing, & Related Support Services, Other Specialties, less than one year, associate's degree, and two to four year which graduated twenty, three, and zero students respectively in 2008.
Cerritos College - Norwalk, CA
Cerritos College, 11110 Alondra Blvd, Norwalk, CA 90650-6298. Cerritos College is a large college located in Norwalk, California. It is a public school with primarily 2-year programs and has 22,228 students. Cerritos College has less than one year, associate's degree, and two to four year programs in Selling Skills and Sales Operations which graduated one, three, and zero students respectively in 2008.
Santa Ana College - Santa Ana, CA
Santa Ana College, 1530 W. 17th Street, Santa Ana, CA 92706-3398. Santa Ana College is a large college located in Santa Ana, California. It is a public school with primarily 2-year programs and has 26,464 students. Santa Ana College has a two to four year program in Selling Skills and Sales Operations.
Cypress College - Cypress, CA
Cypress College, 9200 Valley View, Cypress, CA 90630-5897. Cypress College is a large college located in Cypress, California. It is a public school with primarily 2-year programs and has 14,990 students. Cypress College has less than one year, associate's degree, and two to four year programs in Selling Skills and Sales Operations which graduated one, two, and zero students respectively in 2008.
Orange Coast College - Costa Mesa, CA
Orange Coast College, 2701 Fairview Road, Costa Mesa, CA 92628-5005. Orange Coast College is a large college located in Costa Mesa, California. It is a public school with primarily 2-year programs and has 24,700 students. Orange Coast College has an associate's degree and a two to four year program in Selling Skills and Sales Operations.
Westwood College-Anaheim - Anaheim, CA
Westwood College-Anaheim, 1551 S. Douglass Rd, Anaheim, CA 92806. Westwood College-Anaheim is a small college located in Anaheim, California. It is a private for-profit school with primarily 4-year or above programs. It has 989 students and an admission rate of 42%. Westwood College-Anaheim has a bachelor's degree program in Business, Management, Marketing, & Related Support Services, Other Specialties which graduated ten students in 2008.
Southern California Institute of Technology - Anaheim, CA
Southern California Institute of Technology, 222 S. Harbor Blvd. Suite 200, Anaheim, CA 92805-3701. Southern California Institute of Technology is a small school located in Anaheim, California. It is a private for-profit school with primarily 4-year or above programs. It has 514 students and an admission rate of 98%. Southern California Institute of Technology has a bachelor's degree program in Business, Management, Marketing, & Related Support Services, Other Specialties which graduated five students in 2008.
Saddleback College - Mission Viejo, CA
Saddleback College, 28000 Marguerite Pky, Mission Viejo, CA 92692-3635. Saddleback College is a large college located in Mission Viejo, California. It is a public school with primarily 2-year programs and has 20,706 students. Saddleback College has a two to four year program in Business, Management, Marketing, & Related Support Services, Other Specialties.
Certified Customer Service Specialist: An individual who successfully passes ETA's World Class CSS Certification exam is professionally recognized as having the ability to uphold the interpersonal and business standards necessary in today's workplace.
For more information, see the ETA International website.
Certified Professional in Training: For those packagers having fewer than six years of academic and/or work experience, a Certified Professionals in Training (CPIT) program is offered.
For more information, see the Institute of Packaging Professionals website.
Certified Sales Professional: The Certified Sales Professional (CSP) program gives a thorough understanding of consultative selling.
For more information, see the Manufacturers Representatives Educational Research Foundation website.
National Professional Certification in Sales: The Certification was designed to capture the core Sales duties for a broad range of entry-level through first-line supervisory positions across the sales and service industries.
For more information, see the National Retail Federation Foundation website.
Certified Salesperson: The SMEI Certified Professional Salesperson program is ideal for professionals who are employed as a sales representatives, account managers, distributor representatives and business development personnel.
For more information, see the Sales & Marketing Executives International website.
LOCATION INFORMATION: Orange, California
Orange is located in Orange County, California. It has a population of over 136,392, which has grown by 5.9% over the last ten years. The cost of living index in Orange, 134, is far greater than the national average. New single-family homes in Orange are priced at $136,300 on average, which is far less than the state average. In 2008, ninety-nine new homes were built in Orange, down from two hundred sixty-two the previous year.
The three most popular industries for women in Orange are health care, educational services, and professional, scientific, and technical services. For men, it is construction, professional, scientific, and technical services, and accommodation and food services. The average commute to work is about 25 minutes. More than 28.0% of Orange residents have a bachelor's degree, which is higher than the state average. The percentage of residents with a graduate degree, 9.5%, is higher than the state average.
The unemployment rate in Orange is 8.9%, which is less than California's average of 12.3%.
The percentage of Orange residents that are affiliated with a religious congregation, 44.8%, is less than the national average but more than the state average. The most common religious groups are the Catholic Church, the LDS (Mormon) Church and the Charismatic Churches Independent.
Orange is home to the El Modena Branch Orange Public Library and the Santiago Golf Course as well as Plaza Historic District and Santiago Oaks Regional Park. Shopping malls in the area include Village Plaza Shopping Center, Villa Park Town Center Shopping Center and Mall of Orange Shopping Center. Visitors to Orange can choose from Anaheim-Days Inn Orange, 7 Crowns Motel and American Inn & Suites for temporary stays in the area.