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Career and Education Opportunities for Telephone Operators in Ontario, California

Telephone operators can find many career and educational opportunities in the Ontario, California area. There are currently 3,100 jobs for telephone operators in California and this is projected to shrink by 36% to 2,000 jobs by 2016. This is not quite as good as the nation as a whole, where employment opportunities for telephone operators are expected to shrink by about 3.6%. Telephone operators generally provide information by accessing alphabetical and geographical directories.

Income for telephone operators is about $20 per hour or $43,110 annually on average in California. Nationally, their income is about $15 per hour or $31,670 yearly. Compared with people working in the overall category of Telephone, people working as telephone operators in California earn more. They earn more than people working in the overall category of Telephone nationally.

The Ontario area is home to twenty-two schools of higher education, including one within twenty-five miles of Ontario where you can get a degree as a telephone operator. The most common level of education for telephone operators is a high school diploma or GED. It will take only a short time to learn to be a telephone operator if you already have a high school diploma.

CAREER DESCRIPTION: Telephone Operator

Telephone Operator video from the State of New Jersey Dept. of Labor and Workforce Development

In general, telephone operators provide information by accessing alphabetical and geographical directories. They also assist customers with special billing requests.

Every day, telephone operators are expected to be able to articulate ideas and problems. They need to listen to and understand others in meetings. It is also important that they understand what others are saying to them even in a noisy environment.

It is important for telephone operators to suggest and check alternate spellings and/or listing formats to customers lacking details or complete data. They are often called upon to offer special assistance to persons such as those who are unable to dial or who are in emergency situations. They also perform clerical duties such as typing and sorting mail. They are sometimes expected to operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls. Somewhat less frequently, telephone operators are also expected to promote company products and savings plans when appropriate.

Telephone operators sometimes are asked to promote company products and savings plans when appropriate. They also have to be able to furnish assistance for customers with special billing requests and observe signal lights on switchboards, and dial or press buttons to make connections. And finally, they sometimes have to furnish relay service for hearing-impaired users.

Like many other jobs, telephone operators must be able to deal with stress and deal with situations calmly and have exceptional integrity.

Similar jobs with educational opportunities in Ontario include:

  • Customer Care Specialist. Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

EDUCATIONAL OPPORTUNITIES: Telephone Operator Training

Barstow Community College - Barstow, CA

Barstow Community College, 2700 Barstow Road, Barstow, CA 92311. Barstow Community College is a small college located in Barstow, California. It is a public school with primarily 2-year programs and has 2,318 students. Barstow Community College has a two to four year program in Customer Service Support/Call Center/Teleservice Operation.


Ontario, California
Ontario, California photo by Sfan00_IMG

Ontario is situated in San Bernardino County, California. It has a population of over 171,691, which has grown by 8.7% over the last ten years. The cost of living index in Ontario, 127, is far greater than the national average. New single-family homes in Ontario are priced at $164,100 on average, which is far less than the state average. In 2008, eight new homes were constructed in Ontario, down from three hundred seven the previous year.

The three most popular industries for women in Ontario are health care, educational services, and accommodation and food services. For men, it is construction, administrative and support and waste management services, and accommodation and food services. The average commute to work is about 31 minutes. More than 10.5% of Ontario residents have a bachelor's degree, which is lower than the state average. The percentage of residents with a graduate degree, 2.7%, is lower than the state average.

The unemployment rate in Ontario is 14.9%, which is greater than California's average of 12.3%.

The percentage of Ontario residents that are affiliated with a religious congregation, 42.0%, is less than both the national and state average. Kingdom Hall of Jehovahs Witnesses, Country Church of Ontario and Grace Missionary Baptist Church are all churches located in Ontario. The most prominent religious groups are the Catholic Church, the Southern Baptist Convention and the LDS (Mormon) Church.

Ontario is home to the Ontario Motor Speedway and the West End Multi-Service Center as well as Del Rancho Park and Unity Park. Shopping malls in the area include Galvin Park Shopping Center, Vineyard Freeway Shopping Center and Ontario Vineyard Marketplace Shopping Center. Visitors to Ontario can choose from Best Western Ontario, Best Western Ontario Airport and Amerisuites Ontario Mills for temporary stays in the area.