Popular Careers

Career Development

Career development resources for aspiring professionals.

Career Change Center

Career change guides, tutorials and resources for professionals in transition.

Job Search Resources

Job search resources, websites, guides and directories for job seekers.


Career and Education Opportunities for Customer Care Specialists in California

California has a population of 36,961,664, which has grown by 9.12% in the last 10 years. Nicknamed the "Golden State," its capital is Sacramento, though its biggest city is Los Angeles.

Currently, 201,200 people work as customer care specialists in California. This is expected to grow 28% to 256,800 people by 2016. This is better than the national trend for customer care specialists, which sees this job pool growing by about 17.7% over the next eight years. In general, customer care specialists interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

The income of a customer care specialist is about $16 hourly or $34,000 per year on average in California. In the U.S. as a whole, their income is about $14 hourly or $29,860 yearly on average. Earnings for customer care specialists are not quite as good as earnings in the general category of Human Resources and Customer Service in California and not quite as good as general Human Resources and Customer Service category earnings nationally.

In 2008, there were a total of 21,063,338 jobs in California. The average annual income was $43,852 in 2008, up from $43,402 the preceding year. The unemployment rate in California was 11.4% in 2009, which has grown by 4.2% since the previous year. Approximately 26.6% of California residents have college degrees, which is higher than the national average.

The top industries in California include other electronic parts merchant wholesalers, payroll services, and wineries. Notable tourist attractions include the Architecture & Design Museum, the American Society of Military History & Museum, and the Blitzstein Museum of Art.

CITIES WITH Customer Care Specialist OPPORTUNITIES IN California


JOB DESCRIPTION: Customer Care Specialist

Customer Care Specialist video from the State of New Jersey Dept. of Labor and Workforce Development

In general, customer care specialists interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Every day, customer care specialists are expected to be able to listen to and understand others in meetings. They need to speak clearly. It is also important that they articulate ideas and problems.

Similar jobs with educational opportunities in California include:

  • Accounts Receivable Specialist. Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account; preparing statements to credit department if customer fails to respond; initiating repossession proceedings or service disconnection; keeping records of collection and status of accounts.
  • Credit Investigator. Investigate history and credit standing of individuals or business establishments applying for credit. Telephone or write to credit departments of business and service establishments to obtain information about applicant's credit standing.
  • Eligibility and Occupancy Interviewer. Determine eligibility of persons applying to receive assistance from government programs and agency resources, such as welfare, unemployment benefits, and public housing.
  • Human Resources Administrator. Compile and keep personnel records. Record data for each employee, such as address, weekly earnings, absences, amount of sales or production, supervisory reports on ability, and date of and reason for termination. Compile and type reports from employment records. File employment records. Search employee files and furnish information to authorized persons.
  • Insurance Processing Clerk. Process applications for, changes to, and cancellation of insurance policies. Duties include reviewing insurance applications to ensure that all questions have been answered, compiling data on insurance policy changes, changing policy records to conform to insured party's specifications, compiling data on lapsed insurance policies to determine automatic reinstatement according to company policies, canceling insurance policies as requested by agents, and verifying the accuracy of insurance company records.
  • Interviewer. Interview persons by telephone, mail, or by other means for the purpose of completing forms, applications, or questionnaires. Ask specific questions, record answers, and assist persons with completing form. May sort, classify, and file forms.
  • License Clerk. Issue licenses or permits to qualified applicants. Obtain necessary information; record data; advise applicants on requirements; collect fees; and issue licenses. May conduct oral, written, or performance testing.
  • Telephone Operator. Provide information by accessing alphabetical and geographical directories. Assist customers with special billing requests.

LOCATION INFORMATION: California

California
California photo by Carpaltnl

California has a population of 36,961,664, which has grown by 9.12% over the past decade. Nicknamed the "Golden State," its capital is Sacramento, though its biggest city is Los Angeles. In 2008, there were a total of 21,063,338 jobs in California. The average annual income was $43,852 in 2008, up from $43,402 in 2007. The unemployment rate in California was 11.4% in 2009, which has grown by 4.2% since the previous year. Roughly 26.6% of California residents have college degrees, which is higher than the national average.

The top industries in California include other electronic parts merchant wholesalers, payroll services, and wineries. Notable tourist destinations include the American Society of Military History & Museum, the Autry Museum of Western Heritage, and the Black Maria Art Gallery.