Career and Education Opportunities for Telephone Operators in Oceanside, California
For those living in the Oceanside, California area, there are many career and education opportunities for telephone operators. About 3,100 people are currently employed as telephone operators in California. By 2016, this is expected to shrink by 36% to 2,000 people employed. This is not quite as good as the national trend for telephone operators, which sees this job pool shrinking by about 3.6% over the next eight years. In general, telephone operators provide information by accessing alphabetical and geographical directories.
Telephone operators earn approximately $20 hourly or $43,110 annually on average in California. Nationally they average about $15 per hour or $31,670 per year. Earnings for telephone operators are better than earnings in the general category of Telephone in California and better than general Telephone category earnings nationally.
There are fifty-seven schools of higher education in the Oceanside area, including one within twenty-five miles of Oceanside where you can get a degree to start your career as a telephone operator. The most common level of education for telephone operators is a high school diploma or GED. You can expect to spend only a short time training to become a telephone operator if you already have a high school diploma.
CAREER DESCRIPTION: Telephone Operator
In general, telephone operators provide information by accessing alphabetical and geographical directories. They also assist customers with special billing requests.
Every day, telephone operators are expected to be able to articulate ideas and problems. They need to listen to and understand others in meetings. It is also important that they understand what others are saying to them even in a noisy environment.
It is important for telephone operators to suggest and check alternate spellings and/or listing formats to customers lacking details or complete data. They are often called upon to offer special assistance to persons such as those who are unable to dial or who are in emergency situations. They also perform clerical duties such as typing and sorting mail. They are sometimes expected to operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls. Somewhat less frequently, telephone operators are also expected to promote company products and savings plans when appropriate.
Telephone operators sometimes are asked to promote company products and savings plans when appropriate. They also have to be able to furnish assistance for customers with special billing requests and observe signal lights on switchboards, and dial or press buttons to make connections. And finally, they sometimes have to furnish relay service for hearing-impaired users.
Like many other jobs, telephone operators must be able to deal with stress and deal with situations calmly and have exceptional integrity.
Similar jobs with educational opportunities in Oceanside include:
- Customer Care Specialist. Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
- Front Desk Manager. Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.
EDUCATIONAL OPPORTUNITIES: Telephone Operator Training
Cuyamaca College - El Cajon, CA
Cuyamaca College, 900 Rancho San Diego Pky, El Cajon, CA 92019. Cuyamaca College is a medium sized college located in El Cajon, California. It is a public school with primarily 2-year programs and has 9,926 students. Cuyamaca College has a two to four year program in Customer Service Support/Call Center/Teleservice Operation.
LOCATION INFORMATION: Oceanside, California
Oceanside is situated in San Diego County, California. It has a population of over 169,684, which has grown by 5.4% in the past ten years. The cost of living index in Oceanside, 136, is far greater than the national average. New single-family homes in Oceanside are valued at $388,600 on average, which is far greater than the state average. In 2008, fifty-two new homes were constructed in Oceanside, down from one hundred forty-nine the previous year.
The three most popular industries for women in Oceanside are health care, educational services, and accommodation and food services. For men, it is construction, accommodation and food services, and public administration. The average travel time to work is about 29 minutes. More than 22.2% of Oceanside residents have a bachelor's degree, which is lower than the state average. The percentage of residents with a graduate degree, 7.3%, is lower than the state average.
The unemployment rate in Oceanside is 10.0%, which is less than California's average of 12.3%.
The percentage of Oceanside residents that are affiliated with a religious congregation, 43.7%, is less than both the national and state average. King of Kins Lutheran Church, Temple Solel and Temple Juda are some of the churches located in Oceanside. The most prominent religious groups are the Catholic Church, the LDS (Mormon) Church and the Southern Baptist Convention.
Oceanside is home to the Oceanside Community Center and the Oceanside-Carlsbad Country Club as well as Heritage Village Park and Libby Lake City Park. Shopping centers in the area include Fire Mountain Shopping Center, Rancho del Oro Plaza Shopping Center and Best Plaza Shopping Center. Visitors to Oceanside can choose from Beachwood Motel, Best Western Oceanside Inn and Best Western - Oceanside Inn for temporary stays in the area.