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Career and Education Opportunities for Front Desk Managers in Oceanside, California

Front desk managers can find both educational opportunities and jobs in the Oceanside, California area. Currently, 22,700 people work as front desk managers in California. This is expected to grow by 18% to 26,700 people by 2016. This is better than the national trend for front desk managers, which sees this job pool growing by about 13.7% over the next eight years. In general, front desk managers accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

Income for front desk managers is about $10 hourly or $22,230 yearly on average in California. Nationally, their income is about $9 per hour or $19,480 annually. Compared with people working in the overall category of Clerical, people working as front desk managers in California earn less. They earn less than people working in the overall category of Clerical nationally.

The Oceanside area is home to fifty-seven schools of higher education, including three within twenty-five miles of Oceanside where you can get a degree as a front desk manager. Front desk managers usually hold a high school diploma or GED, so it will take only a short time to learn to be a front desk manager if you already have a high school diploma.

CAREER DESCRIPTION: Front Desk Manager

Front Desk Manager video from the State of New Jersey Dept. of Labor and Workforce Development

In general, front desk managers accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

Front desk managers greet and assign rooms to guests of hotels or motels. They also verify customers' credit, and establish how the customer will pay for the accommodation. Equally important, front desk managers have to answer inquiries pertaining to hotel services and travel directions, or make recommendations regarding shopping or entertainment. They are often called upon to keep archives of room availability and guests' accounts, manually or using computers. They are expected to record guest comments or complaints, referring customers to managers as needed. Finally, front desk managers clean and maintain lobby and common areas.

Every day, front desk managers are expected to be able to articulate ideas and problems. They need to listen to and understand others in meetings.

It is important for front desk managers to arrange tours or restaurant reservations for customers. They are often called upon to perform bookkeeping efforts. They also deposit guests' valuables in hotel safes or safe-deposit boxes. They are sometimes expected to issue room keys and escort instructions to bellhops. Somewhat less frequently, front desk managers are also expected to advise housekeeping staff when rooms have been vacated and are ready for cleaning.

They also have to be able to inspect accounts and charges with guests during the check out process and transmit and receive messages, using telephones or telephone switchboards. And finally, they sometimes have to compute bills and make change for guests.

Like many other jobs, front desk managers must have a strong concern for others and be reliable.

Similar jobs with educational opportunities in Oceanside include:

  • Dispatcher. Schedule and dispatch workers, work crews, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business. Duties may include using radio, telephone, or computer to transmit assignments and compiling statistics and reports on work progress.
  • Library Clerk. Compile records, sort and shelve books, and issue and receive library materials such as pictures, cards, slides and microfilm. Locate library materials for loan and replace material in shelving area, stacks, or files according to identification number and title. Register patrons to permit them to borrow books, periodicals, and other library materials.
  • Loan Inspector. Interview loan applicants to elicit information; investigate applicants' backgrounds and verify references; prepare loan request papers; and forward findings, reports, and documents to appraisal department. Review loan papers to ensure completeness, and complete transactions between loan establishment, borrowers, and sellers upon approval of loan.
  • Store Clerk. Receive, store, and issue sales floor merchandise. Stock shelves, racks, and tables with merchandise and arrange merchandise displays to attract customers. May periodically take physical count of stock or check and mark merchandise.
  • Telephone Operator. Provide information by accessing alphabetical and geographical directories. Assist customers with special billing requests.

EDUCATIONAL OPPORTUNITIES: Front Desk Manager Training

Grossmont College - El Cajon, CA

Grossmont College, 8800 Grossmont College Dr, El Cajon, CA 92020-1799. Grossmont College is a large college located in El Cajon, California. It is a public school with primarily 2-year programs and has 18,227 students. Grossmont College has a two to four year program in Selling Skills and Sales Operations.

Gemological Institute of America - Carlsbad, CA

Gemological Institute of America, 5345 Armada Dr, Carlsbad, CA 92008. Gemological Institute of America is a small school located in Carlsbad, California. It is a private not-for-profit school with primarily 4-year or above programs and has 3,594 students. Gemological Institute of America has a less than one year program in Selling Skills and Sales Operations which graduated 3,497 students in 2008.

Palomar College - San Marcos, CA

Palomar College, 1140 W. Mission, San Marcos, CA 92069-1487. Palomar College is a large college located in San Marcos, California. It is a public school with primarily 2-year programs and has 28,093 students. Palomar College has a less than one year and a two to four year program in Selling Skills and Sales Operations which graduated one and zero students respectively in 2008.

CERTIFICATIONS

National Professional Certification in Sales: The Certification was designed to capture the core Sales duties for a broad range of entry-level through first-line supervisory positions across the sales and service industries.

For more information, see the National Retail Federation Foundation website.

LOCATION INFORMATION: Oceanside, California

Oceanside, California
Oceanside, California photo by FlickreviewR

Oceanside is situated in San Diego County, California. It has a population of over 169,684, which has grown by 5.4% in the past ten years. The cost of living index in Oceanside, 136, is far greater than the national average. New single-family homes in Oceanside are valued at $388,600 on average, which is far greater than the state average. In 2008, fifty-two new homes were constructed in Oceanside, down from one hundred forty-nine the previous year.

The three most popular industries for women in Oceanside are health care, educational services, and accommodation and food services. For men, it is construction, accommodation and food services, and public administration. The average travel time to work is about 29 minutes. More than 22.2% of Oceanside residents have a bachelor's degree, which is lower than the state average. The percentage of residents with a graduate degree, 7.3%, is lower than the state average.

The unemployment rate in Oceanside is 10.0%, which is less than California's average of 12.3%.

The percentage of Oceanside residents that are affiliated with a religious congregation, 43.7%, is less than both the national and state average. King of Kins Lutheran Church, Temple Solel and Temple Juda are some of the churches located in Oceanside. The most prominent religious groups are the Catholic Church, the LDS (Mormon) Church and the Southern Baptist Convention.

Oceanside is home to the Oceanside Community Center and the Oceanside-Carlsbad Country Club as well as Heritage Village Park and Libby Lake City Park. Shopping centers in the area include Fire Mountain Shopping Center, Rancho del Oro Plaza Shopping Center and Best Plaza Shopping Center. Visitors to Oceanside can choose from Beachwood Motel, Best Western Oceanside Inn and Best Western - Oceanside Inn for temporary stays in the area.