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Career and Education Opportunities for Technical Service Representatives in Los Angeles, California

There are many career and education opportunities for technical service representatives in the Los Angeles, California area. Currently, 45,400 people work as technical service representatives in California. This is expected to grow 18% to 53,500 people by 2016. This is better than the national trend for technical service representatives, which sees this job pool growing by about 9.7% over the next eight years. In general, technical service representatives sell goods for wholesalers or manufacturers where technical or scientific knowledge is required in such areas as biology, engineering, and electronics, normally obtained from at least 2 years of post-secondary education.

The income of a technical service representative is about $37 per hour or $77,060 annually on average in California. In the U.S. as a whole, their income is about $33 per hour or $70,200 yearly on average. Earnings for technical service representatives are better than earnings in the general category of Sales and Clerical in California and better than general Sales and Clerical category earnings nationally.

There are sixteen schools within twenty-five miles of Los Angeles where you can study to be a technical service representative, among 274 schools of higher education total in the Los Angeles area. Technical service representatives usually hold a Bachelor's degree, so you can expect to spend about four years studying to be a technical service representative if you already have a high school diploma.

CAREER DESCRIPTION: Technical Service Representative

Technical Service Representative video from the State of New Jersey Dept. of Labor and Workforce Development

In general, technical service representatives sell goods for wholesalers or manufacturers where technical or scientific knowledge is required in such areas as biology, engineering, and electronics, normally obtained from at least 2 years of post-secondary education.

Technical service representatives answer clients' questions about products and credit terms. They also contact new and existing clients to consider their needs, and to explain how these needs could be met by specific products and services. Equally important, technical service representatives have to quote prices, credit terms and other bid specifications. They are often called upon to negotiate prices and terms of sales and service agreements. They are expected to inform clients of estimated delivery schedules or other data pertaining to purchased products. Finally, technical service representatives furnish clients with ongoing technical support.

Every day, technical service representatives are expected to be able to articulate ideas and problems. They need to listen to and understand others in meetings.

It is important for technical service representatives to initiate sales campaigns and follow marketing plan guidelines so as to meet sales and production expectations. They are often called upon to demonstrate and explain the operation and use of products. They also complete product and development training as required. They are sometimes expected to recommend ways for clients to modify product usage in order to further optimize production. Somewhat less frequently, technical service representatives are also expected to maintain customer records, using automated systems.

Technical service representatives sometimes are asked to complete expense reports and other paperwork. They also have to be able to verify clients' credit ratings, and appraise equipment in order to establish contract terms and trade-in values and inspect existing machinery/equipment placement, and develop diagrams to illustrate efficient space utilization, using standard measuring devices and templates. And finally, they sometimes have to furnish feedback to company's product layout team so that products can be tailored to clients' needs.

Like many other jobs, technical service representatives must want to innovate to meet new challenges and be able to work independently and make decisions on their own.

Similar jobs with educational opportunities in Los Angeles include:

  • Advertising Agent. Sell or solicit advertising, including graphic art, advertising space in publications, custom made signs, or TV and radio advertising time. May obtain leases for outdoor advertising sites or persuade retailer to use sales promotion display items.
  • Cage Cashier. Exchange coins and tokens for patrons' money. May issue payoffs and obtain customer's signature on receipt when winnings exceed the amount held in the slot machine. May operate a booth in the slot machine area and furnish change persons with money bank at the start of the shift, or count and audit money in drawers.
  • Cashier. Receive and disburse money in establishments other than financial institutions. Usually involves use of electronic scanners, cash registers, or related equipment. Often involved in processing credit or debit card transactions and validating checks.
  • Insurance Agent. Sell life, property, or other types of insurance. May refer clients to independent brokers, work as independent broker, or be employed by an insurance company.
  • Product Demonstrator. Demonstrate merchandise and answer questions for the purpose of creating public interest in buying the product. May sell demonstrated merchandise.
  • Real Estate Agent. Rent, buy, or sell property for clients. Perform duties, such as study property listings, interview prospective clients, accompany clients to property site, discuss conditions of sale, and draw up real estate contracts. Includes agents who represent buyer.
  • Retail Sales Manager. Directly supervise sales workers in a retail establishment or department. Duties may include management functions, such as purchasing, budgeting, and personnel work, in addition to supervisory duties.
  • Retail Salesman. Sell merchandise, such as furniture, motor vehicles, or apparel in a retail establishment.
  • Sales Team Manager. Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties, such as budgeting, accounting, and personnel work, in addition to supervisory duties.
  • Telemarketer. Solicit orders for goods or services over the telephone.
  • Wholesale and Manufacturing Sales Representative. Sell goods for wholesalers or manufacturers to businesses or groups of individuals. Work requires substantial knowledge of items sold.

EDUCATIONAL OPPORTUNITIES: Technical Service Representative Training

Santa Monica College - Santa Monica, CA

Santa Monica College, 1900 Pico Blvd, Santa Monica, CA 90405-1628. Santa Monica College is a large college located in Santa Monica, California. It is a public school with primarily 2-year programs and has 29,827 students. Santa Monica College has an associate's degree and a two to four year program in Selling Skills and Sales Operations.

Orange Coast College - Costa Mesa, CA

Orange Coast College, 2701 Fairview Road, Costa Mesa, CA 92628-5005. Orange Coast College is a large college located in Costa Mesa, California. It is a public school with primarily 2-year programs and has 24,700 students. Orange Coast College has an associate's degree and a two to four year program in Selling Skills and Sales Operations.

Santiago Canyon College - Orange, CA

Santiago Canyon College, 8045 E Chapman, Orange, CA 92869-4512. Santiago Canyon College is a large college located in Orange, California. It is a public school with primarily 2-year programs and has 13,086 students. Santiago Canyon College has 2 areas of study related to Technical Service Representative. They are:

  • Selling Skills and Sales Operations, two to four year.
  • Business, Management, Marketing, & Related Support Services, Other Specialties, less than one year, associate's degree, and two to four year which graduated twenty, three, and zero students respectively in 2008.

Santa Ana College - Santa Ana, CA

Santa Ana College, 1530 W. 17th Street, Santa Ana, CA 92706-3398. Santa Ana College is a large college located in Santa Ana, California. It is a public school with primarily 2-year programs and has 26,464 students. Santa Ana College has a two to four year program in Selling Skills and Sales Operations.

American Jewish University - Los Angeles, CA

American Jewish University, 15600 Mulholland Dr, Los Angeles, CA 90077-1519. American Jewish University is a small university located in Los Angeles, California. It is a private not-for-profit school with primarily 4-year or above programs. It has 230 students and an admission rate of 93%. American Jewish University has a bachelor's degree and a master's degree program in Business, Management, Marketing, & Related Support Services, Other Specialties which graduated six and seven students respectively in 2008.

Cerritos College - Norwalk, CA

Cerritos College, 11110 Alondra Blvd, Norwalk, CA 90650-6298. Cerritos College is a large college located in Norwalk, California. It is a public school with primarily 2-year programs and has 22,228 students. Cerritos College has less than one year, associate's degree, and two to four year programs in Selling Skills and Sales Operations which graduated one, three, and zero students respectively in 2008.

The Fashion Institute of Design & Merchandising-Los Angeles - Los Angeles, CA

The Fashion Institute of Design & Merchandising-Los Angeles, 919 S Grand Ave, Los Angeles, CA 90015-1421. The Fashion Institute of Design & Merchandising-Los Angeles is a small school located in Los Angeles, California. It is a private for-profit school with primarily 4-year or above programs. It has 4,800 students and an admission rate of 70%. The Fashion Institute of Design & Merchandising-Los Angeles has a bachelor's degree program in Business, Management, Marketing, & Related Support Services, Other Specialties which graduated sixty-five students in 2008.

California State University-Dominguez Hills - Carson, CA

California State University-Dominguez Hills, 1000 E Victoria St, Carson, CA 90747-0005. California State University-Dominguez Hills is a large university located in Carson, California. It is a public school with primarily 4-year or above programs. It has 12,842 students and an admission rate of 12%. California State University-Dominguez Hills has a bachelor's degree program in Business, Management, Marketing, & Related Support Services, Other Specialties which graduated ten students in 2008.

Cypress College - Cypress, CA

Cypress College, 9200 Valley View, Cypress, CA 90630-5897. Cypress College is a large college located in Cypress, California. It is a public school with primarily 2-year programs and has 14,990 students. Cypress College has less than one year, associate's degree, and two to four year programs in Selling Skills and Sales Operations which graduated one, two, and zero students respectively in 2008.

Argosy University-Orange County - Santa Ana, CA

Argosy University-Orange County, 3501 West Sunflower Avenue, Suite 110, Santa Ana, CA 92704. Argosy University-Orange County is a small university located in Santa Ana, California. It is a private for-profit school with primarily 4-year or above programs. It has 882 students and an admission rate of 79%. Argosy University-Orange County has a doctor's degree program in Business, Management, Marketing, & Related Support Services, Other Specialties.

Westwood College-Anaheim - Anaheim, CA

Westwood College-Anaheim, 1551 S. Douglass Rd, Anaheim, CA 92806. Westwood College-Anaheim is a small college located in Anaheim, California. It is a private for-profit school with primarily 4-year or above programs. It has 989 students and an admission rate of 42%. Westwood College-Anaheim has a bachelor's degree program in Business, Management, Marketing, & Related Support Services, Other Specialties which graduated ten students in 2008.

University of Southern California - Los Angeles, CA

University of Southern California, University Park, Los Angeles, CA 90089. University of Southern California is a large university located in Los Angeles, California. It is a private not-for-profit school with primarily 4-year or above programs. It has 33,747 students and an admission rate of 22%. University of Southern California has a postbaccalaureate certificate program in Business, Management, Marketing, & Related Support Services, Other Specialties.

Loyola Marymount University - Los Angeles, CA

Loyola Marymount University, One Lmu Drive, Los Angeles, CA 90045-2659. Loyola Marymount University is a medium sized university located in Los Angeles, California. It is a private not-for-profit school with primarily 4-year or above programs. It has 9,011 students and an admission rate of 50%. Loyola Marymount University has a master's degree program in Business, Management, Marketing, & Related Support Services, Other Specialties which graduated three students in 2008.

Los Angeles Trade Technical College - Los Angeles, CA

Los Angeles Trade Technical College, 400 W Washington Blvd, Los Angeles, CA 90015-4181. Los Angeles Trade Technical College is a large college located in Los Angeles, California. It is a public school with primarily 2-year programs and has 15,565 students. Los Angeles Trade Technical College has an associate's degree program in Business, Management, Marketing, & Related Support Services, Other Specialties.

Southern California Institute of Technology - Anaheim, CA

Southern California Institute of Technology, 222 S. Harbor Blvd. Suite 200, Anaheim, CA 92805-3701. Southern California Institute of Technology is a small school located in Anaheim, California. It is a private for-profit school with primarily 4-year or above programs. It has 514 students and an admission rate of 98%. Southern California Institute of Technology has a bachelor's degree program in Business, Management, Marketing, & Related Support Services, Other Specialties which graduated five students in 2008.

Pepperdine University - Malibu, CA

Pepperdine University, 24255 Pacific Coast Hwy, Malibu, CA 90263. Pepperdine University is a medium sized university located in Malibu, California. It is a private not-for-profit school with primarily 4-year or above programs. It has 7,170 students and an admission rate of 35%. Pepperdine University has a bachelor's degree program in Business, Management, Marketing, & Related Support Services, Other Specialties which graduated two students in 2008.

CERTIFICATIONS

Certified Customer Service Specialist: An individual who successfully passes ETA's World Class CSS Certification exam is professionally recognized as having the ability to uphold the interpersonal and business standards necessary in today's workplace.

For more information, see the ETA International website.

Certified Professional in Training: For those packagers having fewer than six years of academic and/or work experience, a Certified Professionals in Training (CPIT) program is offered.

For more information, see the Institute of Packaging Professionals website.

Certified Sales Professional: The Certified Sales Professional (CSP) program gives a thorough understanding of consultative selling.

For more information, see the Manufacturers Representatives Educational Research Foundation website.

National Professional Certification in Sales: The Certification was designed to capture the core Sales duties for a broad range of entry-level through first-line supervisory positions across the sales and service industries.

For more information, see the National Retail Federation Foundation website.

Certified Salesperson: The SMEI Certified Professional Salesperson program is ideal for professionals who are employed as a sales representatives, account managers, distributor representatives and business development personnel.

For more information, see the Sales & Marketing Executives International website.

LOCATION INFORMATION: Los Angeles, California

Los Angeles, California
Los Angeles, California photo by Diliff

Los Angeles is located in Los Angeles County, California. It has a population of over 3,833,995, which has grown by 3.8% in the past ten years. The cost of living index in Los Angeles, 166, is far greater than the national average. New single-family homes in Los Angeles are valued at $361,500 on average, which is far greater than the state average. In 2008, seven hundred twelve new homes were built in Los Angeles, down from 1,551 the previous year.

The three big industries for women in Los Angeles are health care, educational services, and professional, scientific, and technical services. For men, it is construction, accommodation and food services, and professional, scientific, and technical services. The average travel time to work is about 30 minutes. More than 25.5% of Los Angeles residents have a bachelor's degree, which is higher than the state average. The percentage of residents with a graduate degree, 9.1%, is lower than the state average.

The unemployment rate in Los Angeles is 13.9%, which is greater than California's average of 12.3%.

The percentage of Los Angeles residents that are affiliated with a religious congregation, 58.1%, is more than both the national and state average. All Peoples Christian Church, All Saints Episcopal Church and All Saints Roman Catholic Church are some of the churches located in Los Angeles. The largest religious groups are the Catholic Church, the Southern Baptist Convention and the LDS (Mormon) Church.

Los Angeles is home to the Balboa Municipal Golf Course and the Angels Flight Railway as well as Hazard Park and State Street Recreation Center. Shopping centers in the area include Encino Junior Shopping Center, Encino Oaks Shopping Center and Encino Town Center Shopping Center. Visitors to Los Angeles can choose from Best Western Mid-Wilshire Plaza, Best Western Westwood Pacific and Alma Lodge for temporary stays in the area.