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Career and Education Opportunities for Eligibility and Occupancy Interviewers in Los Angeles, California

Eligibility and occupancy interviewers can find many career and educational opportunities in the Los Angeles, California area. About 19,600 people are currently employed as eligibility and occupancy interviewers in California. By 2016, this is expected to grow by 10% to 21,600 people employed. This is better than the national trend for eligibility and occupancy interviewers, which sees this job pool growing by about 9.2% over the next eight years. In general, eligibility and occupancy interviewers determine eligibility of persons applying to receive assistance from government programs and agency resources, such as welfare, unemployment benefits, and public housing.

A person working as an eligibility and occupancy interviewer can expect to earn about $21 hourly or $45,540 per year on average in California and about $18 per hour or $39,310 yearly on average in the U.S. as a whole. Incomes for eligibility and occupancy interviewers are better than in the overall category of Human Resources and Customer Service in California, and better than the overall Human Resources and Customer Service category nationally.

There are 274 schools of higher education in the Los Angeles area, including one within twenty-five miles of Los Angeles where you can get a degree to start your career as an eligibility and occupancy interviewer. Given that the most common education level for eligibility and occupancy interviewers is a high school diploma or GED, you can expect to spend only a short time training to become an eligibility and occupancy interviewer if you already have a high school diploma.

CAREER DESCRIPTION: Eligibility and Occupancy Interviewer

Eligibility and Occupancy Interviewer video from the State of New Jersey Dept. of Labor and Workforce Development

In general, eligibility and occupancy interviewers determine eligibility of persons applying to receive assistance from government programs and agency resources, such as welfare, unemployment benefits, and public housing.

Eligibility and occupancy interviewers interpret and explain data such as eligibility requirements and applicants' legal rights. They also answer applicants' questions about benefits and claim procedures. Equally important, eligibility and occupancy interviewers have to initiate procedures to grant or terminate assistance, or refer applicants to other agencies for assistance. They are often called upon to compile and evaluate personal and financial data in order to confirm completeness and accuracy, and to establish eligibility status. They are expected to interview benefits recipients at specified intervals to certify their eligibility for continuing benefits. Finally, eligibility and occupancy interviewers keep archives of assigned cases, and ready required reports.

Every day, eligibility and occupancy interviewers are expected to be able to articulate ideas and problems. They need to listen to and understand others in meetings. It is also important that they read and understand documents and reports.

It is important for eligibility and occupancy interviewers to check with employers or other references to confirm answers and obtain further data. They are often called upon to interview and investigate applicants for public assistance to gather data pertinent to their applications. They also ready applications and forms for applicants for such purposes as school enrollment and medical services. They are sometimes expected to furnish social staff with pertinent data gathered during applicant interviews. Somewhat less frequently, eligibility and occupancy interviewers are also expected to compute and authorize amounts of assistance for programs such as grants and food stamps.

Eligibility and occupancy interviewers sometimes are asked to conduct annual and special housing reviews and home visits to insure conformance to regulations. and monitor the payments of benefits throughout the duration of a claim. And finally, they sometimes have to compile and evaluate personal and financial data in order to confirm completeness and accuracy, and to establish eligibility status.

Like many other jobs, eligibility and occupancy interviewers must have strong self control in the face of challenging situations and be able to deal with stress and deal with situations calmly.

Similar jobs with educational opportunities in Los Angeles include:

  • Accounts Receivable Specialist. Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account; preparing statements to credit department if customer fails to respond; initiating repossession proceedings or service disconnection; keeping records of collection and status of accounts.
  • Credit Investigator. Investigate history and credit standing of individuals or business establishments applying for credit. Telephone or write to credit departments of business and service establishments to obtain information about applicant's credit standing.
  • Customer Care Specialist. Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
  • Human Resources Administrator. Compile and keep personnel records. Record data for each employee, such as address, weekly earnings, absences, amount of sales or production, supervisory reports on ability, and date of and reason for termination. Compile and type reports from employment records. File employment records. Search employee files and furnish information to authorized persons.
  • Insurance Processing Clerk. Process applications for, changes to, and cancellation of insurance policies. Duties include reviewing insurance applications to ensure that all questions have been answered, compiling data on insurance policy changes, changing policy records to conform to insured party's specifications, compiling data on lapsed insurance policies to determine automatic reinstatement according to company policies, canceling insurance policies as requested by agents, and verifying the accuracy of insurance company records.

EDUCATIONAL OPPORTUNITIES: Eligibility and Occupancy Interviewer Training

Hebrew Union College-Jewish Institute of Religion - Los Angeles, CA

Hebrew Union College-Jewish Institute of Religion, 3077 University Ave, Los Angeles, CA 90007-3796. Hebrew Union College-Jewish Institute of Religion is a small college located in Los Angeles, California. It is a private not-for-profit school with primarily 4-year or above programs and has 99 students. Hebrew Union College-Jewish Institute of Religion has a postbaccalaureate certificate and a master's degree program in Community Organization and Advocacy which graduated one and nine students respectively in 2008.

CERTIFICATIONS

Certified Housing Counselor: A Certified Housing Counselor objectively assesses the client's current financial situation; identifies problem areas the client may face recommends appropriate actions to help clients obtain and maintain adequate housing; evaluates the housing and financial status of low, moderate and middle-income families; and understands the essential workings of all aspects of the industry in order to help clients make appropriate housing decisions.

For more information, see the Association for Financial Counseling and Planning Education website.

Certified Forensic Interviewer: The objective of this certification program is to create comprehensive, universally accepted professional standards combined with an objective measure of an interviewer's knowledge of those standards.

For more information, see the Center for Interviewer Standards and Assessment Ltd. website.

National Workforce Professional - Tier 1: Professional certification exam for National Tier 1.

For more information, see the Dynamic Works Institute website.

NFJP Grantee Workforce Professional - Tier 1: Exam to become certified as a National Farmworker Jobs Program (NFJP) Professional.

For more information, see the Dynamic Works Institute website.

Specialist in Housing Credit Management: The Specialist in Housing Credit Management(SHCM) certification has been developed by the National Affordable Housing Management Association (NAHMA) especially for management professionals involved with properties developed and operated under the Low Income Housing Tax Credit (LIHTC) program.

For more information, see the National Affordable Housing Management Association website.

LOCATION INFORMATION: Los Angeles, California

Los Angeles, California
Los Angeles, California photo by Diliff

Los Angeles is located in Los Angeles County, California. It has a population of over 3,833,995, which has grown by 3.8% in the past ten years. The cost of living index in Los Angeles, 166, is far greater than the national average. New single-family homes in Los Angeles are valued at $361,500 on average, which is far greater than the state average. In 2008, seven hundred twelve new homes were built in Los Angeles, down from 1,551 the previous year.

The three big industries for women in Los Angeles are health care, educational services, and professional, scientific, and technical services. For men, it is construction, accommodation and food services, and professional, scientific, and technical services. The average travel time to work is about 30 minutes. More than 25.5% of Los Angeles residents have a bachelor's degree, which is higher than the state average. The percentage of residents with a graduate degree, 9.1%, is lower than the state average.

The unemployment rate in Los Angeles is 13.9%, which is greater than California's average of 12.3%.

The percentage of Los Angeles residents that are affiliated with a religious congregation, 58.1%, is more than both the national and state average. All Peoples Christian Church, All Saints Episcopal Church and All Saints Roman Catholic Church are some of the churches located in Los Angeles. The largest religious groups are the Catholic Church, the Southern Baptist Convention and the LDS (Mormon) Church.

Los Angeles is home to the Balboa Municipal Golf Course and the Angels Flight Railway as well as Hazard Park and State Street Recreation Center. Shopping centers in the area include Encino Junior Shopping Center, Encino Oaks Shopping Center and Encino Town Center Shopping Center. Visitors to Los Angeles can choose from Best Western Mid-Wilshire Plaza, Best Western Westwood Pacific and Alma Lodge for temporary stays in the area.