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Career and Education Opportunities for Telephone Operators in Lancaster, California

Telephone operator career and educational opportunities abound in Lancaster, California. About 3,100 people are currently employed as telephone operators in California. By 2016, this is expected to shrink 36% to about 2,000 people employed. This is not quite as good as the nation as a whole, where employment opportunities for telephone operators are expected to shrink by about 3.6%. In general, telephone operators provide information by accessing alphabetical and geographical directories.

A person working as a telephone operator can expect to earn about $20 per hour or $43,110 per year on average in California and about $15 hourly or $31,670 per year on average in the U.S. as a whole. Earnings for telephone operators are better than earnings in the general category of Telephone in California and better than general Telephone category earnings nationally.

There are 210 schools of higher education in the Lancaster area, including two within twenty-five miles of Lancaster where you can get a degree to start your career as a telephone operator. Telephone operators usually hold a high school diploma or GED, so you can expect to spend only a short time training to become a telephone operator if you already have a high school diploma.

CAREER DESCRIPTION: Telephone Operator

Telephone Operator video from the State of New Jersey Dept. of Labor and Workforce Development

In general, telephone operators provide information by accessing alphabetical and geographical directories. They also assist customers with special billing requests.

Every day, telephone operators are expected to be able to articulate ideas and problems. They need to listen to and understand others in meetings. It is also important that they understand what others are saying to them even in a noisy environment.

It is important for telephone operators to suggest and check alternate spellings and/or listing formats to customers lacking details or complete data. They are often called upon to offer special assistance to persons such as those who are unable to dial or who are in emergency situations. They also perform clerical duties such as typing and sorting mail. They are sometimes expected to operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls. Somewhat less frequently, telephone operators are also expected to promote company products and savings plans when appropriate.

Telephone operators sometimes are asked to promote company products and savings plans when appropriate. They also have to be able to furnish assistance for customers with special billing requests and observe signal lights on switchboards, and dial or press buttons to make connections. And finally, they sometimes have to furnish relay service for hearing-impaired users.

Like many other jobs, telephone operators must be able to deal with stress and deal with situations calmly and have exceptional integrity.

Similar jobs with educational opportunities in Lancaster include:

  • Computer Systems Support Specialist. Monitor and control electronic computer and peripheral electronic data processing equipment to process business, scientific, and other data according to operating instructions. May enter commands at a computer terminal and set controls on computer and peripheral devices. Monitor and respond to operating and error messages.
  • Customer Care Specialist. Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
  • Front Desk Manager. Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.
  • Receptionist. Answer inquiries and obtain information for general public, customers, and other interested parties. Provide information regarding activities conducted at establishment; location of departments, offices, and employees within organization.

EDUCATIONAL OPPORTUNITIES: Telephone Operator Training

Long Beach City College - Long Beach, CA

Long Beach City College, 4901 E. Carson St., Long Beach, CA 90808-1706. Long Beach City College is a large college located in Long Beach, California. It is a public school with primarily 2-year programs and has 26,097 students. Long Beach City College has an associate's degree and a two to four year program in Customer Service Support/Call Center/Teleservice Operation.

Rio Hondo College - Whittier, CA

Rio Hondo College, 3600 Workman Mill Rd, Whittier, CA 90601-1616. Rio Hondo College is a large college located in Whittier, California. It is a public school with primarily 2-year programs and has 17,505 students. Rio Hondo College has a two to four year program in Customer Service Support/Call Center/Teleservice Operation.

LOCATION INFORMATION: Lancaster, California

Lancaster, California
Lancaster, California photo by File Upload Bot

Lancaster is situated in Los Angeles County, California. It has a population of over 145,469, which has grown by 22.5% over the last ten years. The cost of living index in Lancaster, 130, is far greater than the national average. New single-family homes in Lancaster cost $144,700 on average, which is far less than the state average. In 2008, two hundred ninety-six new homes were constructed in Lancaster, down from eight hundred six the previous year.

The three most popular industries for women in Lancaster are health care, educational services, and accommodation and food services. For men, it is construction, transportation equipment, and public administration. The average commute to work is about 32 minutes. More than 15.8% of Lancaster residents have a bachelor's degree, which is lower than the state average. The percentage of residents with a graduate degree, 5.6%, is lower than the state average.

The unemployment rate in Lancaster is 17.6%, which is greater than California's average of 12.3%.

The percentage of Lancaster residents that are affiliated with a religious congregation, 58.1%, is more than both the national and state average. The most prominent religious groups are the Catholic Church, the Southern Baptist Convention and the LDS (Mormon) Church.

Lancaster is home to the Los Angeles County Animal Shelter Number 5 and the Lancaster City Hall as well as Mays Field and Mariposa Park. Shopping centers in the area include Antelope Valley Center Shopping Center, Antelope Valley Plaza Shopping Center and West Lancaster Plaza Shopping Center. Visitors to Lancaster can choose from Best Western Antelope Valley I, Aloha Motel and Bonaire Motel for temporary stays in the area.