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Career and Education Opportunities for Telemarketers in Irvine, California

Telemarketer career and educational opportunities abound in Irvine, California. Currently, 34,000 people work as telemarketers in California. This is expected to shrink by 11% to about 30,200 people by 2016. This is better than the nation as a whole, where employment opportunities for telemarketers are expected to shrink by about 11.1%. Telemarketers generally solicit orders for goods or services over the telephone.

A person working as a telemarketer can expect to earn about $12 per hour or $25,850 per year on average in California and about $10 per hour or $21,960 per year on average in the U.S. as a whole. Telemarketers earn less than people working in the category of Sales and Clerical generally in California and less than people in the Sales and Clerical category nationally.

There are ten schools within twenty-five miles of Irvine where you can study to be a telemarketer, among 112 schools of higher education total in the Irvine area. Given that the most common education level for telemarketers is a high school diploma or GED, you can expect to spend only a short time training to become a telemarketer if you already have a high school diploma.

CAREER DESCRIPTION: Telemarketer

Telemarketer video from the State of New Jersey Dept. of Labor and Workforce Development

In general, telemarketers solicit orders for goods or services over the telephone.

Telemarketers explain products or services and prices, and answer questions from clients. They also obtain customer data such as name and payment method, and enter orders into computers. Finally, telemarketers deliver prepared sales talks, reading from scripts that describe products or services, so as to persuade potential clients to acquire a product or service or to make a donation.

Every day, telemarketers are expected to be able to articulate ideas and problems. It is also important that they listen to and understand others in meetings.

It is important for telemarketers to record names and reactions of prospects contacted. They are often called upon to adjust sales scripts to better target the needs and interests of specific individuals. They also deliver prepared sales talks, reading from scripts that describe products or services, so as to persuade potential clients to acquire a product or service or to make a donation. They are sometimes expected to contact businesses or private individuals by telephone in order to seek sales for goods or services, or to request donations for charitable causes. Somewhat less frequently, telemarketers are also expected to maintain records of contacts and orders.

Telemarketers sometimes are asked to answer telephone calls from potential clients who have been solicited through advertisements. They also have to be able to telephone or write letters to respond to correspondence from clients or to follow up initial sales contacts and conduct client or market surveys so as to obtain data related to potential clients. And finally, they sometimes have to schedule appointments for sales representatives to meet with prospective clients or for clients to attend sales presentations.

Like many other jobs, telemarketers must be able to deal with stress and deal with situations calmly and have exceptional integrity.

Similar jobs with educational opportunities in Irvine include:

  • Advertising Agent. Sell or solicit advertising, including graphic art, advertising space in publications, custom made signs, or TV and radio advertising time. May obtain leases for outdoor advertising sites or persuade retailer to use sales promotion display items.
  • Cage Cashier. Exchange coins and tokens for patrons' money. May issue payoffs and obtain customer's signature on receipt when winnings exceed the amount held in the slot machine. May operate a booth in the slot machine area and furnish change persons with money bank at the start of the shift, or count and audit money in drawers.
  • Cashier. Receive and disburse money in establishments other than financial institutions. Usually involves use of electronic scanners, cash registers, or related equipment. Often involved in processing credit or debit card transactions and validating checks.
  • Insurance Agent. Sell life, property, or other types of insurance. May refer clients to independent brokers, work as independent broker, or be employed by an insurance company.
  • Product Demonstrator. Demonstrate merchandise and answer questions for the purpose of creating public interest in buying the product. May sell demonstrated merchandise.
  • Retail Sales Manager. Directly supervise sales workers in a retail establishment or department. Duties may include management functions, such as purchasing, budgeting, and personnel work, in addition to supervisory duties.
  • Retail Salesman. Sell merchandise, such as furniture, motor vehicles, or apparel in a retail establishment.
  • Sales Team Manager. Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties, such as budgeting, accounting, and personnel work, in addition to supervisory duties.
  • Technical Service Representative. Sell goods for wholesalers or manufacturers where technical or scientific knowledge is required in such areas as biology, engineering, and electronics, normally obtained from at least 2 years of post-secondary education.
  • Wholesale and Manufacturing Sales Representative. Sell goods for wholesalers or manufacturers to businesses or groups of individuals. Work requires substantial knowledge of items sold.

EDUCATIONAL OPPORTUNITIES: Telemarketer Training

Orange Coast College - Costa Mesa, CA

Orange Coast College, 2701 Fairview Road, Costa Mesa, CA 92628-5005. Orange Coast College is a large college located in Costa Mesa, California. It is a public school with primarily 2-year programs and has 24,700 students. Orange Coast College has 2 areas of study related to Telemarketer. They are:

  • Sales, Distribution, and Marketing Operations, less than one year, associate's degree, and two to four year which graduated one, one, and zero students respectively in 2008.
  • Selling Skills and Sales Operations, associate's degree and two to four year.

Fullerton College - Fullerton, CA

Fullerton College, 321 E Chapman Avenue, Fullerton, CA 92832-2095. Fullerton College is a large college located in Fullerton, California. It is a public school with primarily 2-year programs and has 22,500 students. Fullerton College has less than one year, associate's degree, and two to four year programs in Sales, Distribution, and Marketing Operations which graduated one, one, and zero students respectively in 2008.

Santiago Canyon College - Orange, CA

Santiago Canyon College, 8045 E Chapman, Orange, CA 92869-4512. Santiago Canyon College is a large college located in Orange, California. It is a public school with primarily 2-year programs and has 13,086 students. Santiago Canyon College has 2 areas of study related to Telemarketer. They are:

  • Sales, Distribution, and Marketing Operations, associate's degree and two to four year which graduated two and zero students respectively in 2008.
  • Selling Skills and Sales Operations, two to four year.

Long Beach City College - Long Beach, CA

Long Beach City College, 4901 E. Carson St., Long Beach, CA 90808-1706. Long Beach City College is a large college located in Long Beach, California. It is a public school with primarily 2-year programs and has 26,097 students. Long Beach City College has one to two year, associate's degree, and two to four year programs in Sales, Distribution, and Marketing Operations which graduated two, three, and zero students respectively in 2008.

Cerritos College - Norwalk, CA

Cerritos College, 11110 Alondra Blvd, Norwalk, CA 90650-6298. Cerritos College is a large college located in Norwalk, California. It is a public school with primarily 2-year programs and has 22,228 students. Cerritos College has 2 areas of study related to Telemarketer. They are:

  • Insurance, associate's degree and two to four year.
  • Selling Skills and Sales Operations, less than one year, associate's degree, and two to four year which graduated one, three, and zero students respectively in 2008.

Santa Ana College - Santa Ana, CA

Santa Ana College, 1530 W. 17th Street, Santa Ana, CA 92706-3398. Santa Ana College is a large college located in Santa Ana, California. It is a public school with primarily 2-year programs and has 26,464 students. Santa Ana College has 2 areas of study related to Telemarketer. They are:

  • Sales, Distribution, and Marketing Operations, less than one year, associate's degree, and two to four year which graduated four, zero, and zero students respectively in 2008.
  • Selling Skills and Sales Operations, two to four year.

Cypress College - Cypress, CA

Cypress College, 9200 Valley View, Cypress, CA 90630-5897. Cypress College is a large college located in Cypress, California. It is a public school with primarily 2-year programs and has 14,990 students. Cypress College has 2 areas of study related to Telemarketer. They are:

  • Sales, Distribution, and Marketing Operations, less than one year, associate's degree, and two to four year which graduated sixteen, two, and zero students respectively in 2008.
  • Selling Skills and Sales Operations, less than one year, associate's degree, and two to four year which graduated one, two, and zero students respectively in 2008.

Golden West College - Huntington Beach, CA

Golden West College, 15744 Golden West, Huntington Beach, CA 92647-2710. Golden West College is a large college located in Huntington Beach, California. It is a public school with primarily 2-year programs and has 14,000 students. Golden West College has an associate's degree and a two to four year program in Sales, Distribution, and Marketing Operations.

Los Angeles Harbor College - Wilmington, CA

Los Angeles Harbor College, 1111 Figueroa Place, Wilmington, CA 90744-2397. Los Angeles Harbor College is a large college located in Wilmington, California. It is a public school with primarily 2-year programs and has 9,694 students. Los Angeles Harbor College has an associate's degree program in Sales, Distribution, and Marketing Operations.

Saddleback College - Mission Viejo, CA

Saddleback College, 28000 Marguerite Pky, Mission Viejo, CA 92692-3635. Saddleback College is a large college located in Mission Viejo, California. It is a public school with primarily 2-year programs and has 20,706 students. Saddleback College has less than one year, associate's degree, and two to four year programs in Sales, Distribution, and Marketing Operations which graduated two, one, and zero students respectively in 2008.

CERTIFICATIONS

National Professional Certification in Sales: The Certification was designed to capture the core Sales duties for a broad range of entry-level through first-line supervisory positions across the sales and service industries.

For more information, see the National Retail Federation Foundation website.

LOCATION INFORMATION: Irvine, California

Irvine, California
Irvine, California photo by SoCal L.A.

Irvine is situated in Orange County, California. It has a population of over 207,500, which has grown by 45.0% over the last ten years. The cost of living index in Irvine, 136, is far greater than the national average. New single-family homes in Irvine are valued at $283,000 on average, which is below the state average. In 2008, one hundred twenty-five new homes were built in Irvine, down from two hundred twenty-nine the previous year.

The three big industries for women in Irvine are educational services, professional, scientific, and technical services, and health care. For men, it is professional, scientific, and technical services, educational services, and computer and electronic products. The average travel time to work is about 23 minutes. More than 58.4% of Irvine residents have a bachelor's degree, which is higher than the state average. The percentage of residents with a graduate degree, 24.2%, is higher than the state average.

The unemployment rate in Irvine is 7.3%, which is less than California's average of 12.3%.

The percentage of Irvine residents that are affiliated with a religious congregation, 44.8%, is less than the national average but more than the state average. The most common religious groups are the Catholic Church, the LDS (Mormon) Church and the Charismatic Churches Independent.

Irvine is home to the International Raceway and the Heritage Park Library as well as Heritage Park and Alderwood Park. Shopping centers in the area include Heritage Plaza Shopping Center, Alton Square Shopping Center and Arbor Village Shopping Center. Visitors to Irvine can choose from Atrium Hotel At Orange County Airport and Amerilodge Electronics for temporary stays in the area.