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Career and Education Opportunities for Telephone Operators in Irvine, California

Telephone operators can find many career and educational opportunities in the Irvine, California area. There are currently 3,100 working telephone operators in California; this should shrink by 36% to 2,000 working telephone operators in the state by 2016. This is not quite as good as the nation as a whole, where employment opportunities for telephone operators are expected to shrink by about 3.6%. Telephone operators generally provide information by accessing alphabetical and geographical directories.

Telephone operators earn approximately $20 hourly or $43,110 per year on average in California. Nationally they average about $15 hourly or $31,670 annually. Telephone operators earn more than people working in the category of Telephone generally in California and more than people in the Telephone category nationally.

There are 112 schools of higher education in the Irvine area, including two within twenty-five miles of Irvine where you can get a degree to start your career as a telephone operator. Given that the most common education level for telephone operators is a high school diploma or GED, you can expect to spend only a short time training to become a telephone operator if you already have a high school diploma.

CAREER DESCRIPTION: Telephone Operator

Telephone Operator video from the State of New Jersey Dept. of Labor and Workforce Development

In general, telephone operators provide information by accessing alphabetical and geographical directories. They also assist customers with special billing requests.

Every day, telephone operators are expected to be able to articulate ideas and problems. They need to listen to and understand others in meetings. It is also important that they understand what others are saying to them even in a noisy environment.

It is important for telephone operators to suggest and check alternate spellings and/or listing formats to customers lacking details or complete data. They are often called upon to offer special assistance to persons such as those who are unable to dial or who are in emergency situations. They also perform clerical duties such as typing and sorting mail. They are sometimes expected to operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls. Somewhat less frequently, telephone operators are also expected to promote company products and savings plans when appropriate.

Telephone operators sometimes are asked to promote company products and savings plans when appropriate. They also have to be able to furnish assistance for customers with special billing requests and observe signal lights on switchboards, and dial or press buttons to make connections. And finally, they sometimes have to furnish relay service for hearing-impaired users.

Like many other jobs, telephone operators must be able to deal with stress and deal with situations calmly and have exceptional integrity.

Similar jobs with educational opportunities in Irvine include:

  • Customer Care Specialist. Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
  • Front Desk Manager. Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.
  • Receptionist. Answer inquiries and obtain information for general public, customers, and other interested parties. Provide information regarding activities conducted at establishment; location of departments, offices, and employees within organization.

EDUCATIONAL OPPORTUNITIES: Telephone Operator Training

Long Beach City College - Long Beach, CA

Long Beach City College, 4901 E. Carson St., Long Beach, CA 90808-1706. Long Beach City College is a large college located in Long Beach, California. It is a public school with primarily 2-year programs and has 26,097 students. Long Beach City College has an associate's degree and a two to four year program in Customer Service Support/Call Center/Teleservice Operation.

Rio Hondo College - Whittier, CA

Rio Hondo College, 3600 Workman Mill Rd, Whittier, CA 90601-1616. Rio Hondo College is a large college located in Whittier, California. It is a public school with primarily 2-year programs and has 17,505 students. Rio Hondo College has a two to four year program in Customer Service Support/Call Center/Teleservice Operation.


Irvine, California
Irvine, California photo by SoCal L.A.

Irvine is situated in Orange County, California. It has a population of over 207,500, which has grown by 45.0% over the last ten years. The cost of living index in Irvine, 136, is far greater than the national average. New single-family homes in Irvine are valued at $283,000 on average, which is below the state average. In 2008, one hundred twenty-five new homes were built in Irvine, down from two hundred twenty-nine the previous year.

The three big industries for women in Irvine are educational services, professional, scientific, and technical services, and health care. For men, it is professional, scientific, and technical services, educational services, and computer and electronic products. The average travel time to work is about 23 minutes. More than 58.4% of Irvine residents have a bachelor's degree, which is higher than the state average. The percentage of residents with a graduate degree, 24.2%, is higher than the state average.

The unemployment rate in Irvine is 7.3%, which is less than California's average of 12.3%.

The percentage of Irvine residents that are affiliated with a religious congregation, 44.8%, is less than the national average but more than the state average. The most common religious groups are the Catholic Church, the LDS (Mormon) Church and the Charismatic Churches Independent.

Irvine is home to the International Raceway and the Heritage Park Library as well as Heritage Park and Alderwood Park. Shopping centers in the area include Heritage Plaza Shopping Center, Alton Square Shopping Center and Arbor Village Shopping Center. Visitors to Irvine can choose from Atrium Hotel At Orange County Airport and Amerilodge Electronics for temporary stays in the area.