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Career and Education Opportunities for Telephone Operators in Fullerton, California

Many educational and employment opportunities exist for telephone operators in the Fullerton, California area. There are currently 3,100 jobs for telephone operators in California and this is projected to shrink 36% to 2,000 jobs by 2016. This is not quite as good as the national trend for telephone operators, which sees this job pool shrinking by about 3.6% over the next eight years. In general, telephone operators provide information by accessing alphabetical and geographical directories.

The income of a telephone operator is about $20 per hour or $43,110 annually on average in California. In the U.S. as a whole, their income is about $15 hourly or $31,670 yearly on average. Incomes for telephone operators are better than in the overall category of Telephone in California, and better than the overall Telephone category nationally.

There is one school within twenty-five miles of Fullerton where you can study to be a telephone operator, among ninety-two schools of higher education total in the Fullerton area. The most common level of education for telephone operators is a high school diploma or GED. You can expect to spend only a short time training to become a telephone operator if you already have a high school diploma.

CAREER DESCRIPTION: Telephone Operator

Telephone Operator video from the State of New Jersey Dept. of Labor and Workforce Development

In general, telephone operators provide information by accessing alphabetical and geographical directories. They also assist customers with special billing requests.

Every day, telephone operators are expected to be able to articulate ideas and problems. They need to listen to and understand others in meetings. It is also important that they understand what others are saying to them even in a noisy environment.

It is important for telephone operators to suggest and check alternate spellings and/or listing formats to customers lacking details or complete data. They are often called upon to offer special assistance to persons such as those who are unable to dial or who are in emergency situations. They also perform clerical duties such as typing and sorting mail. They are sometimes expected to operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls. Somewhat less frequently, telephone operators are also expected to promote company products and savings plans when appropriate.

Telephone operators sometimes are asked to promote company products and savings plans when appropriate. They also have to be able to furnish assistance for customers with special billing requests and observe signal lights on switchboards, and dial or press buttons to make connections. And finally, they sometimes have to furnish relay service for hearing-impaired users.

Like many other jobs, telephone operators must be able to deal with stress and deal with situations calmly and have exceptional integrity.

Similar jobs with educational opportunities in Fullerton include:

  • Customer Care Specialist. Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
  • Front Desk Manager. Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.
  • Receptionist. Answer inquiries and obtain information for general public, customers, and other interested parties. Provide information regarding activities conducted at establishment; location of departments, offices, and employees within organization.

EDUCATIONAL OPPORTUNITIES: Telephone Operator Training

Long Beach City College - Long Beach, CA

Long Beach City College, 4901 E. Carson St., Long Beach, CA 90808-1706. Long Beach City College is a large college located in Long Beach, California. It is a public school with primarily 2-year programs and has 26,097 students. Long Beach City College has an associate's degree and a two to four year program in Customer Service Support/Call Center/Teleservice Operation.

LOCATION INFORMATION: Fullerton, California

Fullerton, California
Fullerton, California photo by Geographer

Fullerton is located in Orange County, California. It has a population of over 131,868, which has grown by 4.7% in the past ten years. The cost of living index in Fullerton, 140, is far greater than the national average. New single-family homes in Fullerton are valued at $177,700 on average, which is far less than the state average. In 2008, thirty-one new homes were built in Fullerton, down from thirty-five the previous year.

The three big industries for women in Fullerton are educational services, health care, and accommodation and food services. For men, it is construction, accommodation and food services, and professional, scientific, and technical services. The average commute to work is about 27 minutes. More than 31.3% of Fullerton residents have a bachelor's degree, which is higher than the state average. The percentage of residents with a graduate degree, 10.8%, is higher than the state average.

The unemployment rate in Fullerton is 10.8%, which is less than California's average of 12.3%.

The percentage of Fullerton residents that are affiliated with a religious congregation, 44.8%, is less than the national average but more than the state average. The largest religious groups are the Catholic Church, the LDS (Mormon) Church and the Charismatic Churches Independent.

Fullerton is home to the Fullerton Public Library and the Muckenthaler Cultural Center as well as Hermosa School Park and Woodcrest Park. Shopping centers in the area include Fullerton Town Center Shopping Center, Fullerton University Shopping Center and West Fullerton Shopping Center. Visitors to Fullerton can choose from AKUA Motor Inn, Ambassador Inn and Anaheim Park Hotel for temporary stays in the area.