Career and Education Opportunities for Technical Service Representatives in Fairfield, California
Fairfield, California provides a wide variety of opportunities, both career and educational, for technical service representatives. There are currently 45,400 jobs for technical service representatives in California and this is projected to grow by 18% to about 53,500 jobs by 2016. This is better than the national trend for technical service representatives, which sees this job pool growing by about 9.7% over the next eight years. In general, technical service representatives sell goods for wholesalers or manufacturers where technical or scientific knowledge is required in such areas as biology, engineering, and electronics, normally obtained from at least 2 years of post-secondary education.
Income for technical service representatives is about $37 per hour or $77,060 yearly on average in California. Nationally, their income is about $33 hourly or $70,200 per year. Technical service representatives earn more than people working in the category of Sales and Clerical generally in California and more than people in the Sales and Clerical category nationally.
There is one school within twenty-five miles of Fairfield where you can study to be a technical service representative, among sixteen schools of higher education total in the Fairfield area. Given that the most common education level for technical service representatives is a Bachelor's degree, it will take about four years to learn to be a technical service representative if you already have a high school diploma.
CAREER DESCRIPTION: Technical Service Representative
In general, technical service representatives sell goods for wholesalers or manufacturers where technical or scientific knowledge is required in such areas as biology, engineering, and electronics, normally obtained from at least 2 years of post-secondary education.
Technical service representatives answer clients' questions about products and credit terms. They also contact new and existing clients to consider their needs, and to explain how these needs could be met by specific products and services. Equally important, technical service representatives have to quote prices, credit terms and other bid specifications. They are often called upon to negotiate prices and terms of sales and service agreements. They are expected to inform clients of estimated delivery schedules or other data pertaining to purchased products. Finally, technical service representatives furnish clients with ongoing technical support.
Every day, technical service representatives are expected to be able to articulate ideas and problems. They need to listen to and understand others in meetings.
It is important for technical service representatives to initiate sales campaigns and follow marketing plan guidelines so as to meet sales and production expectations. They are often called upon to demonstrate and explain the operation and use of products. They also complete product and development training as required. They are sometimes expected to recommend ways for clients to modify product usage in order to further optimize production. Somewhat less frequently, technical service representatives are also expected to maintain customer records, using automated systems.
Technical service representatives sometimes are asked to complete expense reports and other paperwork. They also have to be able to verify clients' credit ratings, and appraise equipment in order to establish contract terms and trade-in values and inspect existing machinery/equipment placement, and develop diagrams to illustrate efficient space utilization, using standard measuring devices and templates. And finally, they sometimes have to furnish feedback to company's product layout team so that products can be tailored to clients' needs.
Like many other jobs, technical service representatives must want to innovate to meet new challenges and be able to work independently and make decisions on their own.
Similar jobs with educational opportunities in Fairfield include:
- Cage Cashier. Exchange coins and tokens for patrons' money. May issue payoffs and obtain customer's signature on receipt when winnings exceed the amount held in the slot machine. May operate a booth in the slot machine area and furnish change persons with money bank at the start of the shift, or count and audit money in drawers.
- Cashier. Receive and disburse money in establishments other than financial institutions. Usually involves use of electronic scanners, cash registers, or related equipment. Often involved in processing credit or debit card transactions and validating checks.
- Product Demonstrator. Demonstrate merchandise and answer questions for the purpose of creating public interest in buying the product. May sell demonstrated merchandise.
- Real Estate Agent. Rent, buy, or sell property for clients. Perform duties, such as study property listings, interview prospective clients, accompany clients to property site, discuss conditions of sale, and draw up real estate contracts. Includes agents who represent buyer.
- Retail Sales Manager. Directly supervise sales workers in a retail establishment or department. Duties may include management functions, such as purchasing, budgeting, and personnel work, in addition to supervisory duties.
- Retail Salesman. Sell merchandise, such as furniture, motor vehicles, or apparel in a retail establishment.
- Sales Team Manager. Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties, such as budgeting, accounting, and personnel work, in addition to supervisory duties.
- Wholesale and Manufacturing Sales Representative. Sell goods for wholesalers or manufacturers to businesses or groups of individuals. Work requires substantial knowledge of items sold.
EDUCATIONAL OPPORTUNITIES: Technical Service Representative Training
John F Kennedy University - Pleasant Hill, CA
John F Kennedy University, 100 Ellinwood Way, Pleasant Hill, CA 94523-4817. John F Kennedy University is a small university located in Pleasant Hill, California. It is a private not-for-profit school with primarily 4-year or above programs and has 1,511 students. John F Kennedy University has a less than one year and a master's degree program in Business, Management, Marketing, & Related Support Services, Other Specialties.
Certified Customer Service Specialist: An individual who successfully passes ETA's World Class CSS Certification exam is professionally recognized as having the ability to uphold the interpersonal and business standards necessary in today's workplace.
For more information, see the ETA International website.
Certified Professional in Training: For those packagers having fewer than six years of academic and/or work experience, a Certified Professionals in Training (CPIT) program is offered.
For more information, see the Institute of Packaging Professionals website.
Certified Sales Professional: The Certified Sales Professional (CSP) program gives a thorough understanding of consultative selling.
For more information, see the Manufacturers Representatives Educational Research Foundation website.
National Professional Certification in Sales: The Certification was designed to capture the core Sales duties for a broad range of entry-level through first-line supervisory positions across the sales and service industries.
For more information, see the National Retail Federation Foundation website.
Certified Salesperson: The SMEI Certified Professional Salesperson program is ideal for professionals who are employed as a sales representatives, account managers, distributor representatives and business development personnel.
For more information, see the Sales & Marketing Executives International website.
LOCATION INFORMATION: Fairfield, California
Fairfield is located in Solano County, California. It has a population of over 103,683, which has grown by 7.8% over the last ten years. The cost of living index in Fairfield, 143, is far greater than the national average. New single-family homes in Fairfield are valued at $197,000 on average, which is far less than the state average. In 2008, thirty-four new homes were constructed in Fairfield, down from one hundred eighty the previous year.
The top three industries for women in Fairfield are health care, educational services, and public administration. For men, it is construction, public administration, and health care. The average travel time to work is about 30 minutes. More than 20.4% of Fairfield residents have a bachelor's degree, which is lower than the state average. The percentage of residents with a graduate degree, 6.1%, is lower than the state average.
The unemployment rate in Fairfield is 13.1%, which is greater than California's average of 12.3%.
The percentage of Fairfield residents that are affiliated with a religious congregation, 37.4%, is less than both the national and state average. The largest religious groups are the Catholic Church, the American Baptist Churches in the USA and the Southern Baptist Convention.
Fairfield is home to the Fairfield City Hall and the Dickson Hill Water Treatment Plant as well as Tabor Park and Sunrise Park. Shopping malls in the area include Geri Towne Shopping Center, Mission Village Shopping Center and Solano Mall Shopping Center.