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Career and Education Opportunities for Telephone Operators in Chula Vista, California

Telephone operator career and educational opportunities abound in Chula Vista, California. There are currently 3,100 working telephone operators in California; this should shrink by 36% to 2,000 working telephone operators in the state by 2016. This is not quite as good as the national trend for telephone operators, which sees this job pool shrinking by about 3.6% over the next eight years. In general, telephone operators provide information by accessing alphabetical and geographical directories.

Telephone operators earn about $20 per hour or $43,110 annually on average in California and about $15 hourly or $31,670 per year on average nationally. Earnings for telephone operators are better than earnings in the general category of Telephone in California and better than general Telephone category earnings nationally.

There are sixty schools of higher education in the Chula Vista area, including one within twenty-five miles of Chula Vista where you can get a degree to start your career as a telephone operator. The most common level of education for telephone operators is a high school diploma or GED. You can expect to spend only a short time training to become a telephone operator if you already have a high school diploma.

CAREER DESCRIPTION: Telephone Operator

Telephone Operator video from the State of New Jersey Dept. of Labor and Workforce Development

In general, telephone operators provide information by accessing alphabetical and geographical directories. They also assist customers with special billing requests.

Every day, telephone operators are expected to be able to articulate ideas and problems. They need to listen to and understand others in meetings. It is also important that they understand what others are saying to them even in a noisy environment.

It is important for telephone operators to suggest and check alternate spellings and/or listing formats to customers lacking details or complete data. They are often called upon to offer special assistance to persons such as those who are unable to dial or who are in emergency situations. They also perform clerical duties such as typing and sorting mail. They are sometimes expected to operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls. Somewhat less frequently, telephone operators are also expected to promote company products and savings plans when appropriate.

Telephone operators sometimes are asked to promote company products and savings plans when appropriate. They also have to be able to furnish assistance for customers with special billing requests and observe signal lights on switchboards, and dial or press buttons to make connections. And finally, they sometimes have to furnish relay service for hearing-impaired users.

Like many other jobs, telephone operators must be able to deal with stress and deal with situations calmly and have exceptional integrity.

Similar jobs with educational opportunities in Chula Vista include:

  • Customer Care Specialist. Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
  • Front Desk Manager. Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

EDUCATIONAL OPPORTUNITIES: Telephone Operator Training

Cuyamaca College - El Cajon, CA

Cuyamaca College, 900 Rancho San Diego Pky, El Cajon, CA 92019. Cuyamaca College is a medium sized college located in El Cajon, California. It is a public school with primarily 2-year programs and has 9,926 students. Cuyamaca College has a two to four year program in Customer Service Support/Call Center/Teleservice Operation.

LOCATION INFORMATION: Chula Vista, California

Chula Vista, California
Chula Vista, California photo by FlickreviewR

Chula Vista is located in San Diego County, California. It has a population of over 219,318, which has grown by 26.4% in the past ten years. The cost of living index in Chula Vista, 134, is far greater than the national average. New single-family homes in Chula Vista are valued at $226,700 on average, which is far less than the state average. In 2008, one hundred eleven new homes were built in Chula Vista, down from three hundred twelve the previous year.

The three big industries for women in Chula Vista are health care, educational services, and public administration. For men, it is construction, public administration, and accommodation and food services. The average commute to work is about 27 minutes. More than 22.2% of Chula Vista residents have a bachelor's degree, which is lower than the state average. The percentage of residents with a graduate degree, 7.2%, is lower than the state average.

The unemployment rate in Chula Vista is 12.3%, which is the same as California's average of 12.3%.

The percentage of Chula Vista residents that are affiliated with a religious congregation, 43.7%, is less than both the national and state average. Seventh Day Adventist Church, First Christian Church and First Church of Christ are some of the churches located in Chula Vista. The largest religious groups are the Catholic Church, the LDS (Mormon) Church and the Southern Baptist Convention.

Chula Vista is home to the Fenton Ranch and the Chula Vista Municipal Golf Course as well as Los Ninos Park and Library Park. Shopping centers in the area include Florence Shopping Center, Rio Sweetwater Plaza Shopping Center and Genesis Square Shopping Center. Visitors to Chula Vista can choose from Best Western Chula Vista Inn, Bay Cities Motel and Big 7 Motel for temporary stays in the area.