Career and Education Opportunities for Telephone Operators in Antioch, California
Telephone operators can find both educational opportunities and jobs in the Antioch, California area. There are currently 3,100 working telephone operators in California; this should shrink 36% to about 2,000 working telephone operators in the state by 2016. This is not quite as good as the nation as a whole, where employment opportunities for telephone operators are expected to shrink by about 3.6%. In general, telephone operators provide information by accessing alphabetical and geographical directories.
Telephone operators earn approximately $20 hourly or $43,110 yearly on average in California. Nationally they average about $15 per hour or $31,670 annually. Telephone operators earn more than people working in the category of Telephone generally in California and more than people in the Telephone category nationally.
The Antioch area is home to sixty-four schools of higher education, including one within twenty-five miles of Antioch where you can get a degree as a telephone operator. The most common level of education for telephone operators is a high school diploma or GED. It will take only a short time to learn to be a telephone operator if you already have a high school diploma.
CAREER DESCRIPTION: Telephone Operator
In general, telephone operators provide information by accessing alphabetical and geographical directories. They also assist customers with special billing requests.
Every day, telephone operators are expected to be able to articulate ideas and problems. They need to listen to and understand others in meetings. It is also important that they understand what others are saying to them even in a noisy environment.
It is important for telephone operators to suggest and check alternate spellings and/or listing formats to customers lacking details or complete data. They are often called upon to offer special assistance to persons such as those who are unable to dial or who are in emergency situations. They also perform clerical duties such as typing and sorting mail. They are sometimes expected to operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls. Somewhat less frequently, telephone operators are also expected to promote company products and savings plans when appropriate.
Telephone operators sometimes are asked to promote company products and savings plans when appropriate. They also have to be able to furnish assistance for customers with special billing requests and observe signal lights on switchboards, and dial or press buttons to make connections. And finally, they sometimes have to furnish relay service for hearing-impaired users.
Like many other jobs, telephone operators must be able to deal with stress and deal with situations calmly and have exceptional integrity.
Similar jobs with educational opportunities in Antioch include:
- Customer Care Specialist. Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
- Receptionist. Answer inquiries and obtain information for general public, customers, and other interested parties. Provide information regarding activities conducted at establishment; location of departments, offices, and employees within organization.
EDUCATIONAL OPPORTUNITIES: Telephone Operator Training
College of Alameda - Alameda, CA
College of Alameda, 555 Ralph Appezzato Memorial Parkway, Alameda, CA 94501. College of Alameda is a medium sized college located in Alameda, California. It is a public school with primarily 2-year programs and has 6,576 students. College of Alameda has a two to four year program in Customer Service Support/Call Center/Teleservice Operation.
LOCATION INFORMATION: Antioch, California
Antioch is located in Contra Costa County, California. It has a population of over 100,219, which has grown by 10.7% in the past ten years. The cost of living index in Antioch, 150, is far greater than the national average. New single-family homes in Antioch cost $255,600 on average, which is well below the state average. In 2008, one hundred twenty-two new homes were constructed in Antioch, down from one hundred fifty-eight the previous year.
The three big industries for women in Antioch are health care, finance and insurance, and educational services. For men, it is construction, administrative and support and waste management services, and professional, scientific, and technical services. The average travel time to work is about 42 minutes. More than 18.2% of Antioch residents have a bachelor's degree, which is lower than the state average. The percentage of residents with a graduate degree, 4.6%, is lower than the state average.
The unemployment rate in Antioch is 12.9%, which is greater than California's average of 12.3%.
The percentage of Antioch residents that are affiliated with a religious congregation, 38.9%, is less than both the national and state average. Iglesia Biblica Bautista Antioquia, Lone Tree Community Church and Calvary Chapel are all churches located in Antioch. The most prominent religious groups are the Catholic Church, the Baptist General Conference and the LDS (Mormon) Church.
Antioch is home to the Antioch Historical Center and the Lupine Rock Picnic Area as well as Williamson Ranch Park and Fairview Park. Shopping malls in the area include Antioch Square Shopping Center, Raleys Shopping Center and Century Plaza Shopping Center. Visitors to Antioch can choose from Antioch Executive Inn, Best Western Heritage Inn Antioch and Antioch Comfort Suites for temporary stays in the area.