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Career and Education Opportunities for Correspondence Clerks in Fort Smith, Arkansas

There are many career and education opportunities for correspondence clerks in the Fort Smith, Arkansas area. The national trend for correspondence clerks sees this job pool shrinking by about 13.8% over the next eight years. Correspondence clerks generally compose letters in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, or unsatisfactory services.

Correspondence clerks earn approximately $11 per hour or $24,320 annually on average in Arkansas. Nationally they average about $14 per hour or $30,630 per year. Compared with people working in the overall category of Clerical, people working as correspondence clerks in Arkansas earn less. They earn more than people working in the overall category of Clerical nationally.

There are nine schools of higher education in the Fort Smith area, including one within twenty-five miles of Fort Smith where you can get a degree to start your career as a correspondence clerk. Correspondence clerks usually hold a high school diploma or GED, so you can expect to spend only a short time training to become a correspondence clerk if you already have a high school diploma.

CAREER DESCRIPTION: Correspondence Clerk

In general, correspondence clerks compose letters in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, or unsatisfactory services. They also duties may include gathering data to formulate reply and typing correspondence.

Correspondence clerks route correspondence to other departments for reply. They also read incoming correspondence to ascertain nature of writers' concerns and to establish disposition of correspondence. Equally important, correspondence clerks have to complete form letters in response to requests or problems identified by correspondence. They are often called upon to compose letters in reply to correspondence concerning such items as requests for products, damage claims, credit data requests or unsatisfactory service. They are expected to gather archives pertinent to specific problems, review them for completeness and accuracy, and attach archives to correspondence as needed. Finally, correspondence clerks type acknowledgment letters to persons sending correspondence.

Every day, correspondence clerks are expected to be able to read and understand documents and reports. They need to write clearly and communicate well.

It is important for correspondence clerks to present clear and concise explanations of governing rules and regulations. They are often called upon to insure that money collected is properly recorded and secured. They also talk with company personnel regarding feasibility of complying with writers' requests. They are sometimes expected to maintain files and control archives to show correspondence efforts. Somewhat less frequently, correspondence clerks are also expected to insure that money collected is properly recorded and secured.

Correspondence clerks sometimes are asked to process orders for goods requested in correspondence. and ready documents and correspondence such as damage claims, credit and billing inquiries, invoices, and service complaints. And finally, they sometimes have to type acknowledgment letters to persons sending correspondence.

Like many other jobs, correspondence clerks must be able to deal with stress and deal with situations calmly and have exceptional integrity.

Similar jobs with educational opportunities in Fort Smith include:

  • Computer Clerk. Operate data entry device.
  • Courtroom Clerk. Perform clerical duties in court of law; prepare docket of cases to be called; secure information for judges; and contact witnesses, attorneys, and litigants to obtain information for court.
  • File Clerk. File correspondence, cards, and other records in alphabetical or numerical order or according to the filing system used. Locate and remove material from file when requested.
  • Insurance Claims Processor. Obtain information from insured or designated persons for purpose of settling claim with insurance carrier.
  • Insurance Processing Clerk. Process applications for, changes to, and cancellation of insurance policies. Duties include reviewing insurance applications to ensure that all questions have been answered, compiling data on insurance policy changes, changing policy records to conform to insured party's specifications, compiling data on lapsed insurance policies to determine automatic reinstatement according to company policies, canceling insurance policies as requested by agents, and verifying the accuracy of insurance company records.
  • License Clerk. Issue licenses or permits to qualified applicants. Obtain necessary information; record data; advise applicants on requirements; collect fees; and issue licenses. May conduct oral, written, or performance testing.
  • Municipal Clerk. Draft agendas and bylaws for town or city council; record minutes of council meetings; answer official correspondence; keep fiscal records and accounts; and prepare reports on civic needs.
  • Office Clerk. Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring limited knowledge of office management systems and procedures. Clerical duties may be assigned in accordance with the office procedures of individual establishments and may include a combination of answering telephones, bookkeeping, typing or word processing, stenography, office machine operation, and filing.
  • Order Clerk. Receive and process incoming orders for materials, merchandise, or services such as repairs, installations, or rental of facilities. Duties include informing customers of receipt, prices, and delays; preparing contracts; and handling complaints.
  • Procurement Clerk. Compile information and records to draw up purchase orders for procurement of materials and services.
  • Receptionist. Answer inquiries and obtain information for general public, customers, and other interested parties. Provide information regarding activities conducted at establishment; location of departments, offices, and employees within organization.
  • Typist. Type letters, reports, or other material from rough draft, corrected copy, or voice recording. May perform other clerical duties as assigned.
  • Weighter. Weigh, measure, and check materials, supplies, and equipment for the purpose of keeping relevant records. Duties are primarily clerical by nature.

EDUCATIONAL OPPORTUNITIES: Correspondence Clerk Training

Carl Albert State College - Poteau, OK

Carl Albert State College, 1507 S McKenna, Poteau, OK 74953-5208. Carl Albert State College is a small college located in Poteau, Oklahoma. It is a public school with primarily 2-year programs and has 2,454 students. Carl Albert State College has a less than one year program in General Office Occupations and Clerical Services which graduated two students in 2008.


Fort Smith, Arkansas
Fort Smith, Arkansas photo by Infrogmation

Fort Smith is located in Sebastian County, Arkansas. It has a population of over 84,716, which has grown by 5.5% in the past ten years. The cost of living index in Fort Smith, 82, is well below the national average. New single-family homes in Fort Smith are priced at $151,400 on average, which is above the state average. In 2008, two hundred one new homes were constructed in Fort Smith, down from two hundred ninety-four the previous year.

The top three industries for women in Fort Smith are health care, educational services, and accommodation and food services. For men, it is food, construction, and health care. The average travel time to work is about 17 minutes. More than 18.6% of Fort Smith residents have a bachelor's degree, which is lower than the state average. The percentage of residents with a graduate degree, 6.7%, is lower than the state average.

The unemployment rate in Fort Smith is 8.1%, which is greater than Arkansas's average of 6.9%.

The percentage of Fort Smith residents that are affiliated with a religious congregation, 68.8%, is more than both the national and state average. Mallalieu United Methodist Church, Loves Chapel Seventh Day Adventist Church and King Solomon Missionary Baptist Church are among the churches located in Fort Smith. The largest religious groups are the Southern Baptist Convention, the Catholic Church and the United Methodist Church.

Fort Smith is home to the Fort Smith Trolly Museum and the Fort Smith Inter-Faith Community Center as well as Riverfront Park and Kay Rodgers Park. Shopping centers in the area include Laville Shopping Center, Maybranch Shopping Center and Midland Mall Shopping Center. Visitors to Fort Smith can choose from Patel P L, Westark Inn Motel and Stonewall Jackson Inn for temporary stays in the area.