Career and Education Opportunities for Technical Service Representatives in Tucson, Arizona
Technical service representative career and educational opportunities abound in Tucson, Arizona. About 11,060 people are currently employed as technical service representatives in Arizona. By 2016, this is expected to grow by 14% to about 12,640 people employed. This is better than the national trend for technical service representatives, which sees this job pool growing by about 9.7% over the next eight years. In general, technical service representatives sell goods for wholesalers or manufacturers where technical or scientific knowledge is required in such areas as biology, engineering, and electronics, normally obtained from at least 2 years of post-secondary education.
Technical service representatives earn approximately $25 per hour or $53,740 yearly on average in Arizona. Nationally they average about $33 per hour or $70,200 per year. Compared with people working in the overall category of Sales and Clerical, people working as technical service representatives in Arizona earn more. They earn more than people working in the overall category of Sales and Clerical nationally.
There are two schools within twenty-five miles of Tucson where you can study to be a technical service representative, among twenty-one schools of higher education total in the Tucson area. Given that the most common education level for technical service representatives is a Bachelor's degree, it will take about four years to learn to be a technical service representative if you already have a high school diploma.
CAREER DESCRIPTION: Technical Service Representative
In general, technical service representatives sell goods for wholesalers or manufacturers where technical or scientific knowledge is required in such areas as biology, engineering, and electronics, normally obtained from at least 2 years of post-secondary education.
Technical service representatives answer clients' questions about products and credit terms. They also contact new and existing clients to consider their needs, and to explain how these needs could be met by specific products and services. Equally important, technical service representatives have to quote prices, credit terms and other bid specifications. They are often called upon to negotiate prices and terms of sales and service agreements. They are expected to inform clients of estimated delivery schedules or other data pertaining to purchased products. Finally, technical service representatives furnish clients with ongoing technical support.
Every day, technical service representatives are expected to be able to articulate ideas and problems. They need to listen to and understand others in meetings.
It is important for technical service representatives to initiate sales campaigns and follow marketing plan guidelines so as to meet sales and production expectations. They are often called upon to demonstrate and explain the operation and use of products. They also complete product and development training as required. They are sometimes expected to recommend ways for clients to modify product usage in order to further optimize production. Somewhat less frequently, technical service representatives are also expected to maintain customer records, using automated systems.
Technical service representatives sometimes are asked to complete expense reports and other paperwork. They also have to be able to verify clients' credit ratings, and appraise equipment in order to establish contract terms and trade-in values and inspect existing machinery/equipment placement, and develop diagrams to illustrate efficient space utilization, using standard measuring devices and templates. And finally, they sometimes have to furnish feedback to company's product layout team so that products can be tailored to clients' needs.
Like many other jobs, technical service representatives must want to innovate to meet new challenges and be able to work independently and make decisions on their own.
Similar jobs with educational opportunities in Tucson include:
- Advertising Agent. Sell or solicit advertising, including graphic art, advertising space in publications, custom made signs, or TV and radio advertising time. May obtain leases for outdoor advertising sites or persuade retailer to use sales promotion display items.
- Cage Cashier. Exchange coins and tokens for patrons' money. May issue payoffs and obtain customer's signature on receipt when winnings exceed the amount held in the slot machine. May operate a booth in the slot machine area and furnish change persons with money bank at the start of the shift, or count and audit money in drawers.
- Cashier. Receive and disburse money in establishments other than financial institutions. Usually involves use of electronic scanners, cash registers, or related equipment. Often involved in processing credit or debit card transactions and validating checks.
- Product Demonstrator. Demonstrate merchandise and answer questions for the purpose of creating public interest in buying the product. May sell demonstrated merchandise.
- Retail Sales Manager. Directly supervise sales workers in a retail establishment or department. Duties may include management functions, such as purchasing, budgeting, and personnel work, in addition to supervisory duties.
- Retail Salesman. Sell merchandise, such as furniture, motor vehicles, or apparel in a retail establishment.
- Sales Team Manager. Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties, such as budgeting, accounting, and personnel work, in addition to supervisory duties.
- Wholesale and Manufacturing Sales Representative. Sell goods for wholesalers or manufacturers to businesses or groups of individuals. Work requires substantial knowledge of items sold.
EDUCATIONAL OPPORTUNITIES: Technical Service Representative Training
IIA College - Tucson, AZ
IIA College, 5441 E. 22nd St. Ste. 125, Tucson, AZ 85711-5444. IIA College is a small college located in Tucson, Arizona. It is a private for-profit school with primarily 4-year or above programs and has 405 students. IIA College has a bachelor's degree program in Business, Management, Marketing, & Related Support Services, Other Specialties.
Pima Community College - Tucson, AZ
Pima Community College, 401 North Bonita Avenue, Tucson, AZ 85709-5000. Pima Community College is a large college located in Tucson, Arizona. It is a public school with primarily 2-year programs and has 30,529 students. Pima Community College has a less than one year program in Business, Management, Marketing, & Related Support Services, Other Specialties which graduated twelve students in 2008.
Certified Customer Service Specialist: An individual who successfully passes ETA's World Class CSS Certification exam is professionally recognized as having the ability to uphold the interpersonal and business standards necessary in today's workplace.
For more information, see the ETA International website.
Certified Professional in Training: For those packagers having fewer than six years of academic and/or work experience, a Certified Professionals in Training (CPIT) program is offered.
For more information, see the Institute of Packaging Professionals website.
Certified Sales Professional: The Certified Sales Professional (CSP) program gives a thorough understanding of consultative selling.
For more information, see the Manufacturers Representatives Educational Research Foundation website.
National Professional Certification in Sales: The Certification was designed to capture the core Sales duties for a broad range of entry-level through first-line supervisory positions across the sales and service industries.
For more information, see the National Retail Federation Foundation website.
Certified Salesperson: The SMEI Certified Professional Salesperson program is ideal for professionals who are employed as a sales representatives, account managers, distributor representatives and business development personnel.
For more information, see the Sales & Marketing Executives International website.
LOCATION INFORMATION: Tucson, Arizona
Tucson is situated in Pima County, Arizona. It has a population of over 541,811, which has grown by 11.3% in the past ten years. The cost of living index in Tucson, 88, is well below the national average. New single-family homes in Tucson are priced at $179,100 on average, which is well below the state average. In 2008, five hundred sixty-five new homes were built in Tucson, down from 1,131 the previous year.
The three big industries for women in Tucson are health care, educational services, and accommodation and food services. For men, it is construction, accommodation and food services, and educational services. The average commute to work is about 22 minutes. More than 22.9% of Tucson residents have a bachelor's degree, which is higher than the state average. The percentage of residents with a graduate degree, 9.0%, is higher than the state average.
The unemployment rate in Tucson is 9.2%, which is less than Arizona's average of 9.3%.
The percentage of Tucson residents that are affiliated with a religious congregation, 44.9%, is less than the national average but more than the state average. The largest religious groups are the Catholic Church, the Southern Baptist Convention and the LDS (Mormon) Church.
Tucson is home to the Arizona Correctional Training Facility and the Silverbell Golf Course as well as Vista del Pueblo Park and Verde Meadows Park. Shopping centers in the area include Gaslight Square Shopping Center, Grant Park Shopping Center and Grant Plaza South Shopping Center. Visitors to Tucson can choose from LA Quinta, Casa Tierra Adobe B & B Inn and Best Western Executive Inn for temporary stays in the area.