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Career and Education Opportunities for Casino Supervisors in Tempe, Arizona

There are many career and education opportunities for casino supervisors in the Tempe, Arizona area. About 2,620 people are currently employed as casino supervisors in Arizona. By 2016, this is expected to grow by 16% to 3,030 people employed. This is better than the national trend for casino supervisors, which sees this job pool growing by about 11.8% over the next eight years. In general, casino supervisors supervise gaming operations and personnel in an assigned area.

The income of a casino supervisor is about $19 hourly or $39,590 per year on average in Arizona. In the U.S. as a whole, their income is about $21 hourly or $45,500 annually on average. Casino supervisors earn more than people working in the category of Gaming and Gambling generally in Arizona and more than people in the Gaming and Gambling category nationally.

The Tempe area is home to seventy-six schools of higher education, including five within twenty-five miles of Tempe where you can get a degree as a casino supervisor. The most common level of education for casino supervisors is a high school diploma or GED. It will take only a short time to learn to be a casino supervisor if you already have a high school diploma.

CAREER DESCRIPTION: Casino Supervisor

Casino Supervisor video from the State of New Jersey Dept. of Labor and Workforce Development

In general, casino supervisors supervise gaming operations and personnel in an assigned area. They also circulate among tables and observe operations.

Casino supervisors resolve customer and employee complaints. They also monitor game operations to insure that house rules are followed and federal regulations are adhered to, and that employees furnish prompt and courteous service. Equally important, casino supervisors have to report customer-related incidents occurring in gaming areas to supervisors. They are often called upon to explain and interpret house rules. They are expected to greet customers and ask about the quality of service they are receiving. Finally, casino supervisors evaluate staff' performance and ready written performance evaluations.

Every day, casino supervisors are expected to be able to evaluate problems as they arise. They need to articulate ideas and problems. It is also important that they piece together evidence to, in some sense, diagnose what is going on in a situation.

It is important for casino supervisors to monitor stations and games, and move dealers from game to game to insure adequate staffing. They are often called upon to establish and take care of banks and table limits for each game. They also monitor customers for signs of compulsive gambling, offering assistance if needed. They are sometimes expected to supervise the distribution of complimentary meals and other items given to players, on the basis of length of play and amount bet. Somewhat less frequently, casino supervisors are also expected to monitor customers for signs of compulsive gambling, offering assistance if needed.

They also have to be able to perform the paperwork required for monetary transactions And finally, they sometimes have to supervise the distribution of complimentary meals and other items given to players, on the basis of length of play and amount bet.

Like many other jobs, casino supervisors must have strong self control in the face of challenging situations and have exceptional integrity.

Similar jobs with educational opportunities in Tempe include:

  • Card Dealer. Operate table games. Stand or sit behind table and operate games of chance by dispensing the appropriate number of cards or blocks to players, or operating other gaming equipment. Compare the house's hand against players' hands and payoff or collect players' money or chips.
  • Slot Machine Floor Person. Coordinate and supervise functions of slot department workers to provide service to patrons. Handle and settle complaints of players. Verify and payoff jackpots. Reset slot machines after payoffs. Make minor repairs or adjustments to slot machines. Recommend removal of slot machines for repair. Report hazards and enforces safety rules.
  • Sports Book Writer. Assist in the operation of games such as keno and bingo. Scan winning tickets presented by patrons, calculate amount of winnings and pay patrons. May operate keno and bingo equipment. May start gaming equipment that randomly selects numbers. May announce number selected until total numbers specified for each game are selected. May pick up tickets from players, collect bets, receive, verify and record patrons' cash wagers.

EDUCATIONAL OPPORTUNITIES: Casino Supervisor Training

Paradise Valley Community College - Phoenix, AZ

Paradise Valley Community College, 18401 N 32nd St, Phoenix, AZ 85032. Paradise Valley Community College is a medium sized college located in Phoenix, Arizona. It is a public school with primarily 2-year programs and has 9,105 students. Paradise Valley Community College has a less than one year and an associate's degree program in Personal and Culinary Services, Other Specialties.

GateWay Community College - Phoenix, AZ

GateWay Community College, 108 N. 40th Street, Phoenix, AZ 85034. GateWay Community College is a medium sized college located in Phoenix, Arizona. It is a public school with primarily 2-year programs and has 6,853 students. GateWay Community College has a less than one year and an associate's degree program in Personal and Culinary Services, Other Specialties.

Mesa Community College - Mesa, AZ

Mesa Community College, 1833 W Southern Ave, Mesa, AZ 85202. Mesa Community College is a large college located in Mesa, Arizona. It is a public school with primarily 2-year programs and has 23,825 students. Mesa Community College has a less than one year and an associate's degree program in Personal and Culinary Services, Other Specialties.

Rio Salado College - Tempe, AZ

Rio Salado College, 2323 W 14th St, Tempe, AZ 85281. Rio Salado College is a large college located in Tempe, Arizona. It is a public school with primarily 2-year programs and has 19,186 students. Rio Salado College has a less than one year and an associate's degree program in Personal and Culinary Services, Other Specialties which graduated forty-seven and zero students respectively in 2008.

Estrella Mountain Community College - Avondale, AZ

Estrella Mountain Community College, 3000 N Dysart Rd, Avondale, AZ 85323-1000. Estrella Mountain Community College is a medium sized college located in Avondale, Arizona. It is a public school with primarily 2-year programs and has 6,358 students. Estrella Mountain Community College has a less than one year and an associate's degree program in Personal and Culinary Services, Other Specialties.

CERTIFICATIONS

Certified Gaming Supervisor: A gaming supervisor is a person who supervises two or more individuals; has job duties that are at least 20 percent supervisory in nature and include such tasks as scheduling, training, interviewing, disciplining, inspecting, and conducting performance reviews; makes decisions and judgment calls while performing daily duties; and has input on hiring and firing decisions within a department.

For more information, see the Educational Institute of the American Hotel and Lodging Association website.

LOCATION INFORMATION: Tempe, Arizona

Tempe, Arizona
Tempe, Arizona photo by File Upload Bot

Tempe is situated in Maricopa County, Arizona. It has a population of over 175,523, which has grown by 10.7% over the last ten years. The cost of living index in Tempe, 95, is below the national average. New single-family homes in Tempe cost $163,900 on average, which is far less than the state average. In 2008, sixty-three new homes were constructed in Tempe, down from one hundred seven the previous year.

The three big industries for women in Tempe are educational services, accommodation and food services, and health care. For men, it is accommodation and food services, educational services, and construction. The average commute to work is about 20 minutes. More than 39.6% of Tempe residents have a bachelor's degree, which is higher than the state average. The percentage of residents with a graduate degree, 14.6%, is higher than the state average.

The unemployment rate in Tempe is 7.5%, which is less than Arizona's average of 9.3%.

The percentage of Tempe residents that are affiliated with a religious congregation, 39.7%, is less than the national average but more than the state average. The largest religious groups are the Catholic Church, the LDS (Mormon) Church and the Southern Baptist Convention.

Tempe is home to the Casa Fiesta Travel Trailer Resort and the Fair Lanes Village Center as well as Birchett Park and Hudson Park. Shopping malls in the area include Arizona Mall of Tempe, Arizona Mills Mall and Baseline Village Shopping Center. Visitors to Tempe can choose from Motel 6, Executive Suites Extended Stay and Best Western Nova Plus Test Property for temporary stays in the area.