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Career and Education Opportunities for Dispatchers in Tempe, Arizona

There is a wide variety of career and education opportunities for dispatchers in the Tempe, Arizona area. About 3,810 people are currently employed as dispatchers in Arizona. By 2016, this is expected to grow 5% to about 3,980 people employed. This is better than the nation as a whole, where employment opportunities for dispatchers are expected to shrink by about 2.6%. In general, dispatchers schedule and dispatch workers, work crews, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business.

The income of a dispatcher is about $15 per hour or $31,820 per year on average in Arizona. In the U.S. as a whole, their income is about $16 per hour or $33,850 per year on average. Compared with people working in the overall category of Dispatching and Logistics, people working as dispatchers in Arizona earn more. They earn more than people working in the overall category of Dispatching and Logistics nationally.

There are seventy-six schools of higher education in the Tempe area, including two within twenty-five miles of Tempe where you can get a degree to start your career as a dispatcher. The most common level of education for dispatchers is a high school diploma or GED. You can expect to spend only a short time training to become a dispatcher if you already have a high school diploma.

CAREER DESCRIPTION: Dispatcher

Dispatcher video from the State of New Jersey Dept. of Labor and Workforce Development

In general, dispatchers schedule and dispatch workers, work crews, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business. They also duties may include using radio, telephone, or computer to transmit assignments and compiling statistics and reports on work progress.

Dispatchers advise personnel about traffic problems such as construction areas and other hazards. They also talk with customers or supervising personnel to address questions and requests for service or equipment. Equally important, dispatchers have to decide on types or amounts of equipment or personnel required in line with work orders or specifications. They are often called upon to monitor personnel or equipment locations and utilization to direct service and schedules. They are expected to schedule and dispatch staff, work crews or service vehicles to appropriate locations in line with customer requests or needs, using radios or telephones. Finally, dispatchers record and maintain files and archives of customer requests, work or services performed, charges and other dispatch data.

Every day, dispatchers are expected to be able to articulate ideas and problems. They need to listen to and understand others in meetings. It is also important that they understand what others are saying to them even in a noisy environment.

It is important for dispatchers to receive or ready work orders. They are often called upon to manage needed repairs to restore service and schedules. They also oversee all communications within specifically assigned territories. They are sometimes expected to relay work orders and data to or from work crews and field inspectors using telephones or two-way radios. Somewhat less frequently, dispatchers are also expected to order supplies and equipment, and issue them to personnel.

And finally, they sometimes have to record and maintain files and archives of customer requests, work or services performed, charges and other dispatch data.

Like many other jobs, dispatchers must be reliable and be thorough and dependable.

Similar jobs with educational opportunities in Tempe include:

  • Freight Representative. Expedite and route movement of incoming and outgoing cargo and freight shipments in airline, train, and trucking terminals, and shipping docks. Take orders from customers and arrange pickup of freight and cargo for delivery to loading platform. Prepare and examine bills of lading to determine shipping charges and tariffs.
  • Front Desk Manager. Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.
  • Order Filler. Fill customers' mail and telephone orders from stored merchandise in accordance with specifications on sales slips or order forms. Duties include computing prices of items, completing order receipts, keeping records of out-going orders, and requisitioning additional materials, supplies, and equipment.
  • Procurement Clerk. Compile information and records to draw up purchase orders for procurement of materials and services.
  • Shipping and Receiving Clerk. Verify and keep records on incoming and outgoing shipments. Prepare items for shipment. Duties include assembling, addressing, and shipping merchandise or material; receiving, unpacking, verifying and recording incoming merchandise or material; and arranging for the transportation of products.

EDUCATIONAL OPPORTUNITIES: Dispatcher Training

GateWay Community College - Phoenix, AZ

GateWay Community College, 108 N. 40th Street, Phoenix, AZ 85034. GateWay Community College is a medium sized college located in Phoenix, Arizona. It is a public school with primarily 2-year programs and has 6,853 students. GateWay Community College has a less than one year and an associate's degree program in Logistics and Materials Management.

Mesa Community College - Mesa, AZ

Mesa Community College, 1833 W Southern Ave, Mesa, AZ 85202. Mesa Community College is a large college located in Mesa, Arizona. It is a public school with primarily 2-year programs and has 23,825 students. Mesa Community College has an associate's degree program in Logistics and Materials Management which graduated one student in 2008.

CERTIFICATIONS

Emergency Number Professional: Certification is a tool of a professional association to establish the benchmarks of performance that will signify a broad-based competence in the professional field.

For more information, see the National Emergency Number Association website.

LOCATION INFORMATION: Tempe, Arizona

Tempe, Arizona
Tempe, Arizona photo by File Upload Bot

Tempe is situated in Maricopa County, Arizona. It has a population of over 175,523, which has grown by 10.7% over the last ten years. The cost of living index in Tempe, 95, is below the national average. New single-family homes in Tempe cost $163,900 on average, which is far less than the state average. In 2008, sixty-three new homes were constructed in Tempe, down from one hundred seven the previous year.

The three big industries for women in Tempe are educational services, accommodation and food services, and health care. For men, it is accommodation and food services, educational services, and construction. The average commute to work is about 20 minutes. More than 39.6% of Tempe residents have a bachelor's degree, which is higher than the state average. The percentage of residents with a graduate degree, 14.6%, is higher than the state average.

The unemployment rate in Tempe is 7.5%, which is less than Arizona's average of 9.3%.

The percentage of Tempe residents that are affiliated with a religious congregation, 39.7%, is less than the national average but more than the state average. The largest religious groups are the Catholic Church, the LDS (Mormon) Church and the Southern Baptist Convention.

Tempe is home to the Casa Fiesta Travel Trailer Resort and the Fair Lanes Village Center as well as Birchett Park and Hudson Park. Shopping malls in the area include Arizona Mall of Tempe, Arizona Mills Mall and Baseline Village Shopping Center. Visitors to Tempe can choose from Motel 6, Executive Suites Extended Stay and Best Western Nova Plus Test Property for temporary stays in the area.