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Career and Education Opportunities for Dispatchers in Scottsdale, Arizona

For those living in the Scottsdale, Arizona area, there are many career and education opportunities for dispatchers. Currently, 3,810 people work as dispatchers in Arizona. This is expected to grow 5% to 3,980 people by 2016. This is better than the nation as a whole, where employment opportunities for dispatchers are expected to shrink by about 2.6%. Dispatchers generally schedule and dispatch workers, work crews, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business.

Dispatchers earn approximately $15 hourly or $31,820 yearly on average in Arizona. Nationally they average about $16 per hour or $33,850 per year. Earnings for dispatchers are better than earnings in the general category of Dispatching and Logistics in Arizona and better than general Dispatching and Logistics category earnings nationally.

There are two schools within twenty-five miles of Scottsdale where you can study to be a dispatcher, among seventy-six schools of higher education total in the Scottsdale area. Dispatchers usually hold a high school diploma or GED, so you can expect to spend only a short time studying to be a dispatcher if you already have a high school diploma.

CAREER DESCRIPTION: Dispatcher

Dispatcher video from the State of New Jersey Dept. of Labor and Workforce Development

In general, dispatchers schedule and dispatch workers, work crews, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business. They also duties may include using radio, telephone, or computer to transmit assignments and compiling statistics and reports on work progress.

Dispatchers advise personnel about traffic problems such as construction areas and other hazards. They also talk with customers or supervising personnel to address questions and requests for service or equipment. Equally important, dispatchers have to decide on types or amounts of equipment or personnel required in line with work orders or specifications. They are often called upon to monitor personnel or equipment locations and utilization to direct service and schedules. They are expected to schedule and dispatch staff, work crews or service vehicles to appropriate locations in line with customer requests or needs, using radios or telephones. Finally, dispatchers record and maintain files and archives of customer requests, work or services performed, charges and other dispatch data.

Every day, dispatchers are expected to be able to articulate ideas and problems. They need to listen to and understand others in meetings. It is also important that they understand what others are saying to them even in a noisy environment.

It is important for dispatchers to receive or ready work orders. They are often called upon to manage needed repairs to restore service and schedules. They also oversee all communications within specifically assigned territories. They are sometimes expected to relay work orders and data to or from work crews and field inspectors using telephones or two-way radios. Somewhat less frequently, dispatchers are also expected to order supplies and equipment, and issue them to personnel.

And finally, they sometimes have to record and maintain files and archives of customer requests, work or services performed, charges and other dispatch data.

Like many other jobs, dispatchers must be reliable and be thorough and dependable.

Similar jobs with educational opportunities in Scottsdale include:

  • Freight Representative. Expedite and route movement of incoming and outgoing cargo and freight shipments in airline, train, and trucking terminals, and shipping docks. Take orders from customers and arrange pickup of freight and cargo for delivery to loading platform. Prepare and examine bills of lading to determine shipping charges and tariffs.
  • Front Desk Manager. Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.
  • Order Filler. Fill customers' mail and telephone orders from stored merchandise in accordance with specifications on sales slips or order forms. Duties include computing prices of items, completing order receipts, keeping records of out-going orders, and requisitioning additional materials, supplies, and equipment.
  • Procurement Clerk. Compile information and records to draw up purchase orders for procurement of materials and services.
  • Shipping and Receiving Clerk. Verify and keep records on incoming and outgoing shipments. Prepare items for shipment. Duties include assembling, addressing, and shipping merchandise or material; receiving, unpacking, verifying and recording incoming merchandise or material; and arranging for the transportation of products.

EDUCATIONAL OPPORTUNITIES: Dispatcher Training

GateWay Community College - Phoenix, AZ

GateWay Community College, 108 N. 40th Street, Phoenix, AZ 85034. GateWay Community College is a medium sized college located in Phoenix, Arizona. It is a public school with primarily 2-year programs and has 6,853 students. GateWay Community College has a less than one year and an associate's degree program in Logistics and Materials Management.

Mesa Community College - Mesa, AZ

Mesa Community College, 1833 W Southern Ave, Mesa, AZ 85202. Mesa Community College is a large college located in Mesa, Arizona. It is a public school with primarily 2-year programs and has 23,825 students. Mesa Community College has an associate's degree program in Logistics and Materials Management which graduated one student in 2008.

CERTIFICATIONS

Emergency Number Professional: Certification is a tool of a professional association to establish the benchmarks of performance that will signify a broad-based competence in the professional field.

For more information, see the National Emergency Number Association website.

LOCATION INFORMATION: Scottsdale, Arizona

Scottsdale, Arizona
Scottsdale, Arizona photo by Flyer84

Scottsdale is located in Maricopa County, Arizona. It has a population of over 235,371, which has grown by 16.1% in the past ten years. The cost of living index in Scottsdale, 104, is above the national average. New single-family homes in Scottsdale are priced at $633,700 on average, which is far greater than the state average. In 2008, two hundred thirty-three new homes were constructed in Scottsdale, down from six hundred eighty-nine the previous year.

The three big industries for women in Scottsdale are health care, professional, scientific, and technical services, and educational services. For men, it is professional, scientific, and technical services, finance and insurance, and accommodation and food services. The average travel time to work is about 24 minutes. More than 44.1% of Scottsdale residents have a bachelor's degree, which is higher than the state average. The percentage of residents with a graduate degree, 14.7%, is higher than the state average.

The unemployment rate in Scottsdale is 6.4%, which is less than Arizona's average of 9.3%.

The percentage of Scottsdale residents that are affiliated with a religious congregation, 39.7%, is less than the national average but more than the state average. The most common religious groups are the Catholic Church, the LDS (Mormon) Church and the Southern Baptist Convention.

Scottsdale is home to the Arabian Library and the McCormick Ranch Golf Course as well as Indian Bend Wash Greenbelt and McCormick Railroad Park. Shopping centers in the area include Los Arcos Mall, Park Scottsdale Shopping Center and Papago Plaza Shopping Center. Visitors to Scottsdale can choose from Hyatt Regency & Resorts - Hyatt Regency Scottsdale Resort, Doubletree Paradise Valley and Innsuites Hotel-Scottsdale for temporary stays in the area.