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Career and Education Opportunities for Retail Sales Managers in Phoenix, Arizona

If you want to be a retail sales manager, the Phoenix, Arizona area offers many opportunities both for education and employment. There are currently 33,800 jobs for retail sales managers in Arizona and this is projected to grow by 18% to about 40,000 jobs by 2016. This is better than the national trend for retail sales managers, which sees this job pool growing by about 5.2% over the next eight years. Retail sales managers generally directly supervise sales workers in a retail establishment or department.

A person working as a retail sales manager can expect to earn about $17 per hour or $35,930 annually on average in Arizona and about $16 per hour or $35,310 yearly on average in the U.S. as a whole. Incomes for retail sales managers are not quite as good as in the overall category of Sales and Clerical in Arizona, and not quite as good as the overall Sales and Clerical category nationally.

The Phoenix area is home to seventy-six schools of higher education, including eleven within twenty-five miles of Phoenix where you can get a degree as a retail sales manager. Retail sales managers usually hold a high school diploma or GED, so you can expect to spend only a short time training to become a retail sales manager if you already have a high school diploma.

CAREER DESCRIPTION: Retail Sales Manager

Retail Sales Manager video from the State of New Jersey Dept. of Labor and Workforce Development

In general, retail sales managers directly supervise sales workers in a retail establishment or department. They also duties may include management functions, such as purchasing, budgeting, and personnel work, in addition to supervisory duties.

Retail sales managers assign employees to specific duties. They also examine product to insure that it is correctly priced and displayed and that it functions as advertised. Equally important, retail sales managers have to furnish customer service by greeting and assisting clients, and responding to customer inquiries and complaints. They are often called upon to direct and supervise employees working on sales, inventory-taking, reconciling cash receipts, or in performing services for clients. They are expected to instruct staff on how to handle difficult and complicated sales. Finally, retail sales managers monitor sales efforts to insure that clients receive satisfactory service and quality goods.

Every day, retail sales managers are expected to be able to articulate ideas and problems. They need to listen to and understand others in meetings. It is also important that they write clearly and communicate well.

It is important for retail sales managers to formulate and make ready work schedules and keep records of employees' work schedules and time cards. They are often called upon to establish and implement policies, goals and processes for their department. They also inventory stock and reorder when inventory drops to a specified level. They are sometimes expected to hire and evaluate personnel in sales or marketing establishments, promoting or firing staff when appropriate. Somewhat less frequently, retail sales managers are also expected to direct and supervise employees working on sales, inventory-taking, reconciling cash receipts, or in performing services for clients.

Retail sales managers sometimes are asked to examine products purchased for resale or received for storage to gauge the state of each product or item. and enforce safety and security rules. And finally, they sometimes have to establish credit policies and operating procedures.

Like many other jobs, retail sales managers must have strong self control in the face of challenging situations and be reliable.

Similar jobs with educational opportunities in Phoenix include:

  • Advertising Agent. Sell or solicit advertising, including graphic art, advertising space in publications, custom made signs, or TV and radio advertising time. May obtain leases for outdoor advertising sites or persuade retailer to use sales promotion display items.
  • Cage Cashier. Exchange coins and tokens for patrons' money. May issue payoffs and obtain customer's signature on receipt when winnings exceed the amount held in the slot machine. May operate a booth in the slot machine area and furnish change persons with money bank at the start of the shift, or count and audit money in drawers.
  • Cashier. Receive and disburse money in establishments other than financial institutions. Usually involves use of electronic scanners, cash registers, or related equipment. Often involved in processing credit or debit card transactions and validating checks.
  • Insurance Agent. Sell life, property, or other types of insurance. May refer clients to independent brokers, work as independent broker, or be employed by an insurance company.
  • Product Demonstrator. Demonstrate merchandise and answer questions for the purpose of creating public interest in buying the product. May sell demonstrated merchandise.
  • Retail Salesman. Sell merchandise, such as furniture, motor vehicles, or apparel in a retail establishment.
  • Sales Team Manager. Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties, such as budgeting, accounting, and personnel work, in addition to supervisory duties.
  • Technical Service Representative. Sell goods for wholesalers or manufacturers where technical or scientific knowledge is required in such areas as biology, engineering, and electronics, normally obtained from at least 2 years of post-secondary education.
  • Telemarketer. Solicit orders for goods or services over the telephone.
  • Wholesale and Manufacturing Sales Representative. Sell goods for wholesalers or manufacturers to businesses or groups of individuals. Work requires substantial knowledge of items sold.

EDUCATIONAL OPPORTUNITIES: Retail Sales Manager Training

Mesa Community College - Mesa, AZ

Mesa Community College, 1833 W Southern Ave, Mesa, AZ 85202. Mesa Community College is a large college located in Mesa, Arizona. It is a public school with primarily 2-year programs and has 23,825 students. Mesa Community College has 2 areas of study related to Retail Sales Manager. They are:

  • Selling Skills and Sales Operations, less than one year.
  • Business, Management, Marketing, & Related Support Services, Other Specialties, associate's degree which graduated 14 students in 2008.

Glendale Community College - Glendale, AZ

Glendale Community College, 6000 W Olive Ave, Glendale, AZ 85302. Glendale Community College is a large college located in Glendale, Arizona. It is a public school with primarily 2-year programs and has 18,228 students. Glendale Community College has an associate's degree program in Business, Management, Marketing, & Related Support Services, Other Specialties which graduated five students in 2008.

University of Phoenix-Phoenix-Hohokam Campus - Phoenix, AZ

University of Phoenix-Phoenix-Hohokam Campus, 4635 East Elwood Street, Phoenix, AZ 85040-1958. University of Phoenix-Phoenix-Hohokam Campus is a medium sized university located in Phoenix, Arizona. It is a private for-profit school with primarily 4-year or above programs and has 4,768 students. University of Phoenix-Phoenix-Hohokam Campus has a bachelor's degree program in Business, Management, Marketing, & Related Support Services, Other Specialties which graduated two students in 2008.

Estrella Mountain Community College - Avondale, AZ

Estrella Mountain Community College, 3000 N Dysart Rd, Avondale, AZ 85323-1000. Estrella Mountain Community College is a medium sized college located in Avondale, Arizona. It is a public school with primarily 2-year programs and has 6,358 students. Estrella Mountain Community College has a less than one year program in Business, Management, Marketing, & Related Support Services, Other Specialties.

Paradise Valley Community College - Phoenix, AZ

Paradise Valley Community College, 18401 N 32nd St, Phoenix, AZ 85032. Paradise Valley Community College is a medium sized college located in Phoenix, Arizona. It is a public school with primarily 2-year programs and has 9,105 students. Paradise Valley Community College has an associate's degree program in Business, Management, Marketing, & Related Support Services, Other Specialties which graduated one student in 2008.

Phoenix College - Phoenix, AZ

Phoenix College, 1202 W Thomas Rd, Phoenix, AZ 85013. Phoenix College is a large college located in Phoenix, Arizona. It is a public school with primarily 2-year programs and has 10,917 students. Phoenix College has an associate's degree program in Selling Skills and Sales Operations.

University of Phoenix-Online Campus - Phoenix, AZ

University of Phoenix-Online Campus, 3157 E. Elwood Street, Phoenix, AZ 85034-7209. University of Phoenix-Online Campus is a large university located in Phoenix, Arizona. It is a private for-profit school with primarily 4-year or above programs and has 181,146 students. University of Phoenix-Online Campus has 3 areas of study related to Retail Sales Manager. They are:

  • E-Commerce/Electronic Commerce, master's degree which graduated 56 students in 2008.
  • Retailing and Retail Operations, bachelor's degree which graduated 21 students in 2008.
  • Business, Management, Marketing, & Related Support Services, Other Specialties, bachelor's degree which graduated 2 students in 2008.

Western International University - Phoenix, AZ

Western International University, 9215 N Black Canyon Hwy, Phoenix, AZ 85021. Western International University is a small university located in Phoenix, Arizona. It is a private for-profit school with primarily 4-year or above programs and has 7,940 students. Western International University has a bachelor's degree program in Business, Management, Marketing, & Related Support Services, Other Specialties.

IIA College - Mesa, AZ

IIA College, 925 S Gilbert Rd Ste 201, Mesa, AZ 85204-4448. IIA College is a small college located in Mesa, Arizona. It is a private for-profit school with primarily 4-year or above programs and has 225 students. IIA College has a bachelor's degree program in Business, Management, Marketing, & Related Support Services, Other Specialties.

Chandler/Gilbert Community College - Chandler, AZ

Chandler/Gilbert Community College, 2626 E Pecos Rd, Chandler, AZ 85225-2499. Chandler/Gilbert Community College is a large college located in Chandler, Arizona. It is a public school with primarily 2-year programs and has 10,409 students. Chandler/Gilbert Community College has an associate's degree program in Business, Management, Marketing, & Related Support Services, Other Specialties which graduated six students in 2008.

IIA College - Phoenix, AZ

IIA College, 4240 W. Bethany Home Rd., Phoenix, AZ 85019-1600. IIA College is a small college located in Phoenix, Arizona. It is a private for-profit school with primarily 4-year or above programs and has 650 students. IIA College has a bachelor's degree program in Business, Management, Marketing, & Related Support Services, Other Specialties which graduated twenty-two students in 2008.

CERTIFICATIONS

Certified Collegiate Retailer: Every journey has a destination-make yours the Certified Collegiate Retailer (CCR) designation.

For more information, see the National Association of College Bookstores website.

Certified Professional SalesPerson: Whether you're an experienced sales professional looking to take your career to the next level, or new to sales and looking to accelerate your learning curve and income, becoming a NASP Certified Professional SalesPerson (CPSP) will help you get there.

For more information, see the National Association of Sales Professionals website.

National Professional Certification in Sales: The Certification was designed to capture the core Sales duties for a broad range of entry-level through first-line supervisory positions across the sales and service industries.

For more information, see the National Retail Federation Foundation website.

LOCATION INFORMATION: Phoenix, Arizona

Phoenix, Arizona
Phoenix, Arizona photo by Urban

Phoenix is located in Maricopa County, Arizona. It has a population of over 1,567,924, which has grown by 18.7% over the last ten years. The cost of living index in Phoenix, 93, is below the national average. New single-family homes in Phoenix cost $218,200 on average, which is below the state average. In 2008, 2,176 new homes were built in Phoenix, down from 6,560 the previous year.

The top three industries for women in Phoenix are health care, educational services, and accommodation and food services. For men, it is construction, administrative and support and waste management services, and accommodation and food services. The average travel time to work is about 26 minutes. More than 22.7% of Phoenix residents have a bachelor's degree, which is higher than the state average. The percentage of residents with a graduate degree, 7.6%, is lower than the state average.

The unemployment rate in Phoenix is 10.0%, which is greater than Arizona's average of 9.3%.

The percentage of Phoenix residents that are affiliated with a religious congregation, 39.7%, is less than the national average but more than the state average. San Francisco Xavier and Good Shepherd Convent are among the churches located in Phoenix. The most common religious groups are the Catholic Church, the LDS (Mormon) Church and the Southern Baptist Convention.

Phoenix is home to the Arizona Highway Patrol Headquarters and the Gila Valley Lookout as well as Indian Bend Park and Stephen Park. Shopping centers in the area include Alta Vista Shopping Center, Arcadia Plaza Shopping Center and Arcadia Village Shopping Center. Visitors to Phoenix can choose from Four Seasons Limousine LLC, Maricopa Manor B&B Inn and Motel 6 for temporary stays in the area.