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Career and Education Opportunities for Telephone Operators in Peoria, Arizona

Peoria, Arizona provides a wide variety of opportunities, both career and educational, for telephone operators. The national trend for telephone operators sees this job pool shrinking by about 3.6% over the next eight years. Telephone operators generally provide information by accessing alphabetical and geographical directories.

Income for telephone operators is about $13 per hour or $27,590 yearly on average in Arizona. Nationally, their income is about $15 per hour or $31,670 per year. Telephone operators earn more than people working in the category of Telephone generally in Arizona and more than people in the Telephone category nationally.

The Peoria area is home to seventy-four schools of higher education, including three within twenty-five miles of Peoria where you can get a degree as a telephone operator. Given that the most common education level for telephone operators is a high school diploma or GED, you can expect to spend only a short time training to become a telephone operator if you already have a high school diploma.

CAREER DESCRIPTION: Telephone Operator

Telephone Operator video from the State of New Jersey Dept. of Labor and Workforce Development

In general, telephone operators provide information by accessing alphabetical and geographical directories. They also assist customers with special billing requests.

Every day, telephone operators are expected to be able to articulate ideas and problems. They need to listen to and understand others in meetings. It is also important that they understand what others are saying to them even in a noisy environment.

It is important for telephone operators to suggest and check alternate spellings and/or listing formats to customers lacking details or complete data. They are often called upon to offer special assistance to persons such as those who are unable to dial or who are in emergency situations. They also perform clerical duties such as typing and sorting mail. They are sometimes expected to operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls. Somewhat less frequently, telephone operators are also expected to promote company products and savings plans when appropriate.

Telephone operators sometimes are asked to promote company products and savings plans when appropriate. They also have to be able to furnish assistance for customers with special billing requests and observe signal lights on switchboards, and dial or press buttons to make connections. And finally, they sometimes have to furnish relay service for hearing-impaired users.

Like many other jobs, telephone operators must be able to deal with stress and deal with situations calmly and have exceptional integrity.

Similar jobs with educational opportunities in Peoria include:

  • Computer Systems Support Specialist. Monitor and control electronic computer and peripheral electronic data processing equipment to process business, scientific, and other data according to operating instructions. May enter commands at a computer terminal and set controls on computer and peripheral devices. Monitor and respond to operating and error messages.
  • Customer Care Specialist. Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
  • Front Desk Manager. Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.
  • Interviewer. Interview persons by telephone, mail, or by other means for the purpose of completing forms, applications, or questionnaires. Ask specific questions, record answers, and assist persons with completing form. May sort, classify, and file forms.
  • Receptionist. Answer inquiries and obtain information for general public, customers, and other interested parties. Provide information regarding activities conducted at establishment; location of departments, offices, and employees within organization.

EDUCATIONAL OPPORTUNITIES: Telephone Operator Training

Rio Salado College - Tempe, AZ

Rio Salado College, 2323 W 14th St, Tempe, AZ 85281. Rio Salado College is a large college located in Tempe, Arizona. It is a public school with primarily 2-year programs and has 19,186 students. Rio Salado College has a less than one year program in Customer Service Support/Call Center/Teleservice Operation which graduated 456 students in 2008.

Glendale Community College - Glendale, AZ

Glendale Community College, 6000 W Olive Ave, Glendale, AZ 85302. Glendale Community College is a large college located in Glendale, Arizona. It is a public school with primarily 2-year programs and has 18,228 students. Glendale Community College has a less than one year program in Receptionist.

University of Phoenix-Online Campus - Phoenix, AZ

University of Phoenix-Online Campus, 3157 E. Elwood Street, Phoenix, AZ 85034-7209. University of Phoenix-Online Campus is a large university located in Phoenix, Arizona. It is a private for-profit school with primarily 4-year or above programs and has 181,146 students. University of Phoenix-Online Campus has a less than one year program in Customer Service Support/Call Center/Teleservice Operation which graduated eighteen students in 2008.

LOCATION INFORMATION: Peoria, Arizona

Peoria, Arizona
Peoria, Arizona photo by Ceemo

Peoria is located in Maricopa County, Arizona. It has a population of over 157,960, which has grown by 45.8% over the last ten years. The cost of living index in Peoria, 94, is below the national average. New single-family homes in Peoria are priced at $169,600 on average, which is far less than the state average. In 2008, seven hundred ninety-four new homes were built in Peoria, down from 1,148 the previous year.

The three most popular industries for women in Peoria are health care, finance and insurance, and educational services. For men, it is construction, public administration, and professional, scientific, and technical services. The average commute to work is about 29 minutes. More than 21.7% of Peoria residents have a bachelor's degree, which is higher than the state average. The percentage of residents with a graduate degree, 6.5%, is lower than the state average.

The unemployment rate in Peoria is 6.1%, which is less than Arizona's average of 9.3%.

The percentage of Peoria residents that are affiliated with a religious congregation, 39.7%, is less than the national average but more than the state average. The largest religious groups are the Catholic Church, the LDS (Mormon) Church and the Southern Baptist Convention.

Peoria is home to the Maricopa County Community Services and the Lake Pleasant Inn as well as Murphy Park and Varney Park. Shopping centers in the area include Arrowhead Mall, Pueblo Plaza Shopping Center and Plaza de Alamos Shopping Center. Visitors to Peoria can choose from La Quinta Phoenix Inn And Suites Peoria, Hampton Inn Glendale-Peoria and FlyHwnTrvl for temporary stays in the area.