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Career and Education Opportunities for Customer Care Specialists in Arizona

Arizona has a population of 6,595,778, which has grown by 28.56% in the last 10 years. Nicknamed the "Grand Canyon State," Arizona's capital and largest city is Phoenix.

There are currently 70,730 working customer care specialists in Arizona; this should grow 30% to about 91,810 working customer care specialists in the state by 2016. This is better than the national trend for customer care specialists, which sees this job pool growing by about 17.7% over the next eight years. Customer care specialists generally interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Customer care specialists earn about $13 hourly or $29,040 annually on average in Arizona and about $14 hourly or $29,860 per year on average nationally. Customer care specialists earn less than people working in the category of Human Resources and Customer Service generally in Arizona and less than people in the Human Resources and Customer Service category nationally.

In 2008, there were a total of 3,437,191 jobs in Arizona. The average annual income was $34,339 in 2008, down from $34,365 the previous year. The unemployment rate in Arizona was 9.1% in 2009, which has grown by 3.2% since the previous year. About 23.5% of Arizona residents have college degrees, which is lower than the national average.

The top industries in Arizona include consumer lending, truck, utility trailer, and rv rental, and truss manufacturing. Notable tourist destinations include the Arizona Capitol Museum, the Heard Museum, and the Desert Botanical Gardens.

CITIES WITH Customer Care Specialist OPPORTUNITIES IN Arizona


JOB DESCRIPTION: Customer Care Specialist

Customer Care Specialist video from the State of New Jersey Dept. of Labor and Workforce Development

In general, customer care specialists interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Every day, customer care specialists are expected to be able to listen to and understand others in meetings. They need to speak clearly. It is also important that they articulate ideas and problems.

Similar jobs with educational opportunities in Arizona include:

  • Accounts Receivable Specialist. Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account; preparing statements to credit department if customer fails to respond; initiating repossession proceedings or service disconnection; keeping records of collection and status of accounts.
  • Credit Investigator. Investigate history and credit standing of individuals or business establishments applying for credit. Telephone or write to credit departments of business and service establishments to obtain information about applicant's credit standing.
  • Human Resources Administrator. Compile and keep personnel records. Record data for each employee, such as address, weekly earnings, absences, amount of sales or production, supervisory reports on ability, and date of and reason for termination. Compile and type reports from employment records. File employment records. Search employee files and furnish information to authorized persons.
  • Insurance Processing Clerk. Process applications for, changes to, and cancellation of insurance policies. Duties include reviewing insurance applications to ensure that all questions have been answered, compiling data on insurance policy changes, changing policy records to conform to insured party's specifications, compiling data on lapsed insurance policies to determine automatic reinstatement according to company policies, canceling insurance policies as requested by agents, and verifying the accuracy of insurance company records.
  • Interviewer. Interview persons by telephone, mail, or by other means for the purpose of completing forms, applications, or questionnaires. Ask specific questions, record answers, and assist persons with completing form. May sort, classify, and file forms.
  • License Clerk. Issue licenses or permits to qualified applicants. Obtain necessary information; record data; advise applicants on requirements; collect fees; and issue licenses. May conduct oral, written, or performance testing.
  • Telephone Operator. Provide information by accessing alphabetical and geographical directories. Assist customers with special billing requests.

LOCATION INFORMATION: Arizona

Arizona
Arizona photo by Luca Galuzzi

Arizona has a population of 6,595,778, which has grown by 28.56% over the past 10 years. Nicknamed the "Grand Canyon State," Arizona's capital and biggest city is Phoenix. In 2008, there were a total of 3,437,191 jobs in Arizona. The average annual income was $34,339 in 2008, down from $34,365 in 2007. The unemployment rate in Arizona was 9.1% in 2009, which has grown by 3.2% since the previous year. Approximately 23.5% of Arizona residents have college degrees, which is lower than the national average.

The top industries in Arizona include consumer lending, truck, utility trailer, and rv rental, and truss manufacturing. Notable tourist attractions include the Phoenix Art Museum, the Phoenix Museum of History, and the Heard Museum.