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Career and Education Opportunities for Telephone Operators in Mesa, Arizona

Telephone operator career and educational opportunities abound in Mesa, Arizona. The national trend for telephone operators sees this job pool shrinking by about 3.6% over the next eight years. Telephone operators generally provide information by accessing alphabetical and geographical directories.

The income of a telephone operator is about $13 hourly or $27,590 annually on average in Arizona. In the U.S. as a whole, their income is about $15 hourly or $31,670 per year on average. Compared with people working in the overall category of Telephone, people working as telephone operators in Arizona earn more. They earn more than people working in the overall category of Telephone nationally.

The Mesa area is home to seventy-six schools of higher education, including three within twenty-five miles of Mesa where you can get a degree as a telephone operator. Given that the most common education level for telephone operators is a high school diploma or GED, it will take only a short time to learn to be a telephone operator if you already have a high school diploma.

CAREER DESCRIPTION: Telephone Operator

Telephone Operator video from the State of New Jersey Dept. of Labor and Workforce Development

In general, telephone operators provide information by accessing alphabetical and geographical directories. They also assist customers with special billing requests.

Every day, telephone operators are expected to be able to articulate ideas and problems. They need to listen to and understand others in meetings. It is also important that they understand what others are saying to them even in a noisy environment.

It is important for telephone operators to suggest and check alternate spellings and/or listing formats to customers lacking details or complete data. They are often called upon to offer special assistance to persons such as those who are unable to dial or who are in emergency situations. They also perform clerical duties such as typing and sorting mail. They are sometimes expected to operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls. Somewhat less frequently, telephone operators are also expected to promote company products and savings plans when appropriate.

Telephone operators sometimes are asked to promote company products and savings plans when appropriate. They also have to be able to furnish assistance for customers with special billing requests and observe signal lights on switchboards, and dial or press buttons to make connections. And finally, they sometimes have to furnish relay service for hearing-impaired users.

Like many other jobs, telephone operators must be able to deal with stress and deal with situations calmly and have exceptional integrity.

Similar jobs with educational opportunities in Mesa include:

  • Computer Systems Support Specialist. Monitor and control electronic computer and peripheral electronic data processing equipment to process business, scientific, and other data according to operating instructions. May enter commands at a computer terminal and set controls on computer and peripheral devices. Monitor and respond to operating and error messages.
  • Customer Care Specialist. Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
  • Front Desk Manager. Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.
  • Interviewer. Interview persons by telephone, mail, or by other means for the purpose of completing forms, applications, or questionnaires. Ask specific questions, record answers, and assist persons with completing form. May sort, classify, and file forms.
  • Receptionist. Answer inquiries and obtain information for general public, customers, and other interested parties. Provide information regarding activities conducted at establishment; location of departments, offices, and employees within organization.

EDUCATIONAL OPPORTUNITIES: Telephone Operator Training

Rio Salado College - Tempe, AZ

Rio Salado College, 2323 W 14th St, Tempe, AZ 85281. Rio Salado College is a large college located in Tempe, Arizona. It is a public school with primarily 2-year programs and has 19,186 students. Rio Salado College has a less than one year program in Customer Service Support/Call Center/Teleservice Operation which graduated 456 students in 2008.

Glendale Community College - Glendale, AZ

Glendale Community College, 6000 W Olive Ave, Glendale, AZ 85302. Glendale Community College is a large college located in Glendale, Arizona. It is a public school with primarily 2-year programs and has 18,228 students. Glendale Community College has a less than one year program in Receptionist.

University of Phoenix-Online Campus - Phoenix, AZ

University of Phoenix-Online Campus, 3157 E. Elwood Street, Phoenix, AZ 85034-7209. University of Phoenix-Online Campus is a large university located in Phoenix, Arizona. It is a private for-profit school with primarily 4-year or above programs and has 181,146 students. University of Phoenix-Online Campus has a less than one year program in Customer Service Support/Call Center/Teleservice Operation which graduated eighteen students in 2008.

LOCATION INFORMATION: Mesa, Arizona

Mesa, Arizona
Mesa, Arizona photo by Ixnayonthetimmay

Mesa is located in Maricopa County, Arizona. It has a population of over 463,552, which has grown by 16.9% over the last ten years. The cost of living index in Mesa, 92, is below the national average. New single-family homes in Mesa are priced at $289,200 on average, which is far greater than the state average. In 2008, five hundred eighty-four new homes were constructed in Mesa, down from 1,039 the previous year.

The three big industries for women in Mesa are health care, educational services, and accommodation and food services. For men, it is construction, administrative and support and waste management services, and accommodation and food services. The average travel time to work is about 26 minutes. More than 21.6% of Mesa residents have a bachelor's degree, which is higher than the state average. The percentage of residents with a graduate degree, 6.7%, is lower than the state average.

The unemployment rate in Mesa is 7.9%, which is less than Arizona's average of 9.3%.

The percentage of Mesa residents that are affiliated with a religious congregation, 39.7%, is less than the national average but more than the state average. The most prominent religious groups are the Catholic Church, the LDS (Mormon) Church and the Southern Baptist Convention.

Mesa is home to the Water Users Camp Ten and the Arizona Girls Ranch as well as Jackrabbit Stadium and McAfee Place Unit Two Mini Park. Shopping malls in the area include Riviera Plaza Shopping Center, Gilbert Plaza Shopping Center and Apache Plaza Shopping Center. Visitors to Mesa can choose from Hampton Inn Phoenix-Mesa, Extended Stay America - Mesa and Kiva Lodge Motel for temporary stays in the area.