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Career and Education Opportunities for Telephone Operators in Glendale, Arizona

There are many career and education opportunities for telephone operators in the Glendale, Arizona area. The national trend for telephone operators sees this job pool shrinking by about 3.6% over the next eight years. Telephone operators generally provide information by accessing alphabetical and geographical directories.

Income for telephone operators is about $13 hourly or $27,590 annually on average in Arizona. Nationally, their income is about $15 hourly or $31,670 yearly. Earnings for telephone operators are better than earnings in the general category of Telephone in Arizona and better than general Telephone category earnings nationally.

There are seventy-four schools of higher education in the Glendale area, including three within twenty-five miles of Glendale where you can get a degree to start your career as a telephone operator. Telephone operators usually hold a high school diploma or GED, so it will take only a short time to learn to be a telephone operator if you already have a high school diploma.

CAREER DESCRIPTION: Telephone Operator

Telephone Operator video from the State of New Jersey Dept. of Labor and Workforce Development

In general, telephone operators provide information by accessing alphabetical and geographical directories. They also assist customers with special billing requests.

Every day, telephone operators are expected to be able to articulate ideas and problems. They need to listen to and understand others in meetings. It is also important that they understand what others are saying to them even in a noisy environment.

It is important for telephone operators to suggest and check alternate spellings and/or listing formats to customers lacking details or complete data. They are often called upon to offer special assistance to persons such as those who are unable to dial or who are in emergency situations. They also perform clerical duties such as typing and sorting mail. They are sometimes expected to operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls. Somewhat less frequently, telephone operators are also expected to promote company products and savings plans when appropriate.

Telephone operators sometimes are asked to promote company products and savings plans when appropriate. They also have to be able to furnish assistance for customers with special billing requests and observe signal lights on switchboards, and dial or press buttons to make connections. And finally, they sometimes have to furnish relay service for hearing-impaired users.

Like many other jobs, telephone operators must be able to deal with stress and deal with situations calmly and have exceptional integrity.

Similar jobs with educational opportunities in Glendale include:

  • Computer Systems Support Specialist. Monitor and control electronic computer and peripheral electronic data processing equipment to process business, scientific, and other data according to operating instructions. May enter commands at a computer terminal and set controls on computer and peripheral devices. Monitor and respond to operating and error messages.
  • Customer Care Specialist. Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
  • Front Desk Manager. Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.
  • Interviewer. Interview persons by telephone, mail, or by other means for the purpose of completing forms, applications, or questionnaires. Ask specific questions, record answers, and assist persons with completing form. May sort, classify, and file forms.
  • Receptionist. Answer inquiries and obtain information for general public, customers, and other interested parties. Provide information regarding activities conducted at establishment; location of departments, offices, and employees within organization.

EDUCATIONAL OPPORTUNITIES: Telephone Operator Training

Rio Salado College - Tempe, AZ

Rio Salado College, 2323 W 14th St, Tempe, AZ 85281. Rio Salado College is a large college located in Tempe, Arizona. It is a public school with primarily 2-year programs and has 19,186 students. Rio Salado College has a less than one year program in Customer Service Support/Call Center/Teleservice Operation which graduated 456 students in 2008.

Glendale Community College - Glendale, AZ

Glendale Community College, 6000 W Olive Ave, Glendale, AZ 85302. Glendale Community College is a large college located in Glendale, Arizona. It is a public school with primarily 2-year programs and has 18,228 students. Glendale Community College has a less than one year program in Receptionist.

University of Phoenix-Online Campus - Phoenix, AZ

University of Phoenix-Online Campus, 3157 E. Elwood Street, Phoenix, AZ 85034-7209. University of Phoenix-Online Campus is a large university located in Phoenix, Arizona. It is a private for-profit school with primarily 4-year or above programs and has 181,146 students. University of Phoenix-Online Campus has a less than one year program in Customer Service Support/Call Center/Teleservice Operation which graduated eighteen students in 2008.

LOCATION INFORMATION: Glendale, Arizona

Glendale, Arizona
Glendale, Arizona photo by Flickr_upload_bot

Glendale is located in Maricopa County, Arizona. It has a population of over 251,522, which has grown by 14.9% over the last ten years. The cost of living index in Glendale, 92, is below the national average. New single-family homes in Glendale are priced at $278,800 on average, which is far greater than the state average. In 2008, seventy-eight new homes were built in Glendale, down from two hundred ninety-eight the previous year.

The three big industries for women in Glendale are health care, educational services, and finance and insurance. For men, it is construction, public administration, and administrative and support and waste management services. The average travel time to work is about 28 minutes. More than 21.0% of Glendale residents have a bachelor's degree, which is lower than the state average. The percentage of residents with a graduate degree, 7.1%, is lower than the state average.

The unemployment rate in Glendale is 8.9%, which is less than Arizona's average of 9.3%.

The percentage of Glendale residents that are affiliated with a religious congregation, 39.7%, is less than the national average but more than the state average. The most common religious groups are the Catholic Church, the LDS (Mormon) Church and the Southern Baptist Convention.

Glendale is home to the Southwest Poultry Experiment Station and the Maryvale Substation as well as Thunderbird Park and Bicentennial Park. Shopping malls in the area include Glen Fairs Shopping Center, Glendale Plaza Shopping Center and Glendale Shopping Center. Visitors to Glendale can choose from Best Western Inn Phoenix Glen, AriTime Personal Services and Four Seasons Flowers & Gifts for temporary stays in the area.