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Career and Education Opportunities for Technical Service Representatives in Gilbert, Arizona

If you want to be a technical service representative, the Gilbert, Arizona area offers many opportunities both for education and employment. About 11,060 people are currently employed as technical service representatives in Arizona. By 2016, this is expected to grow 14% to 12,640 people employed. This is better than the national trend for technical service representatives, which sees this job pool growing by about 9.7% over the next eight years. Technical service representatives generally sell goods for wholesalers or manufacturers where technical or scientific knowledge is required in such areas as biology, engineering, and electronics, normally obtained from at least 2 years of post-secondary education.

A person working as a technical service representative can expect to earn about $25 hourly or $53,740 yearly on average in Arizona and about $33 per hour or $70,200 yearly on average in the U.S. as a whole. Incomes for technical service representatives are better than in the overall category of Sales and Clerical in Arizona, and better than the overall Sales and Clerical category nationally.

The Gilbert area is home to seventy-six schools of higher education, including eleven within twenty-five miles of Gilbert where you can get a degree as a technical service representative. Technical service representatives usually hold a Bachelor's degree, so you can expect to spend about four years studying to be a technical service representative if you already have a high school diploma.

CAREER DESCRIPTION: Technical Service Representative

Technical Service Representative video from the State of New Jersey Dept. of Labor and Workforce Development

In general, technical service representatives sell goods for wholesalers or manufacturers where technical or scientific knowledge is required in such areas as biology, engineering, and electronics, normally obtained from at least 2 years of post-secondary education.

Technical service representatives answer clients' questions about products and credit terms. They also contact new and existing clients to consider their needs, and to explain how these needs could be met by specific products and services. Equally important, technical service representatives have to quote prices, credit terms and other bid specifications. They are often called upon to negotiate prices and terms of sales and service agreements. They are expected to inform clients of estimated delivery schedules or other data pertaining to purchased products. Finally, technical service representatives furnish clients with ongoing technical support.

Every day, technical service representatives are expected to be able to articulate ideas and problems. They need to listen to and understand others in meetings.

It is important for technical service representatives to initiate sales campaigns and follow marketing plan guidelines so as to meet sales and production expectations. They are often called upon to demonstrate and explain the operation and use of products. They also complete product and development training as required. They are sometimes expected to recommend ways for clients to modify product usage in order to further optimize production. Somewhat less frequently, technical service representatives are also expected to maintain customer records, using automated systems.

Technical service representatives sometimes are asked to complete expense reports and other paperwork. They also have to be able to verify clients' credit ratings, and appraise equipment in order to establish contract terms and trade-in values and inspect existing machinery/equipment placement, and develop diagrams to illustrate efficient space utilization, using standard measuring devices and templates. And finally, they sometimes have to furnish feedback to company's product layout team so that products can be tailored to clients' needs.

Like many other jobs, technical service representatives must want to innovate to meet new challenges and be able to work independently and make decisions on their own.

Similar jobs with educational opportunities in Gilbert include:

  • Advertising Agent. Sell or solicit advertising, including graphic art, advertising space in publications, custom made signs, or TV and radio advertising time. May obtain leases for outdoor advertising sites or persuade retailer to use sales promotion display items.
  • Cage Cashier. Exchange coins and tokens for patrons' money. May issue payoffs and obtain customer's signature on receipt when winnings exceed the amount held in the slot machine. May operate a booth in the slot machine area and furnish change persons with money bank at the start of the shift, or count and audit money in drawers.
  • Cashier. Receive and disburse money in establishments other than financial institutions. Usually involves use of electronic scanners, cash registers, or related equipment. Often involved in processing credit or debit card transactions and validating checks.
  • Insurance Agent. Sell life, property, or other types of insurance. May refer clients to independent brokers, work as independent broker, or be employed by an insurance company.
  • Product Demonstrator. Demonstrate merchandise and answer questions for the purpose of creating public interest in buying the product. May sell demonstrated merchandise.
  • Real Estate Agent. Rent, buy, or sell property for clients. Perform duties, such as study property listings, interview prospective clients, accompany clients to property site, discuss conditions of sale, and draw up real estate contracts. Includes agents who represent buyer.
  • Retail Sales Manager. Directly supervise sales workers in a retail establishment or department. Duties may include management functions, such as purchasing, budgeting, and personnel work, in addition to supervisory duties.
  • Retail Salesman. Sell merchandise, such as furniture, motor vehicles, or apparel in a retail establishment.
  • Sales Team Manager. Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties, such as budgeting, accounting, and personnel work, in addition to supervisory duties.
  • Telemarketer. Solicit orders for goods or services over the telephone.
  • Wholesale and Manufacturing Sales Representative. Sell goods for wholesalers or manufacturers to businesses or groups of individuals. Work requires substantial knowledge of items sold.

EDUCATIONAL OPPORTUNITIES: Technical Service Representative Training

Mesa Community College - Mesa, AZ

Mesa Community College, 1833 W Southern Ave, Mesa, AZ 85202. Mesa Community College is a large college located in Mesa, Arizona. It is a public school with primarily 2-year programs and has 23,825 students. Mesa Community College has 2 areas of study related to Technical Service Representative. They are:

  • Selling Skills and Sales Operations, less than one year.
  • Business, Management, Marketing, & Related Support Services, Other Specialties, associate's degree which graduated 14 students in 2008.

Glendale Community College - Glendale, AZ

Glendale Community College, 6000 W Olive Ave, Glendale, AZ 85302. Glendale Community College is a large college located in Glendale, Arizona. It is a public school with primarily 2-year programs and has 18,228 students. Glendale Community College has an associate's degree program in Business, Management, Marketing, & Related Support Services, Other Specialties which graduated five students in 2008.

University of Phoenix-Phoenix-Hohokam Campus - Phoenix, AZ

University of Phoenix-Phoenix-Hohokam Campus, 4635 East Elwood Street, Phoenix, AZ 85040-1958. University of Phoenix-Phoenix-Hohokam Campus is a medium sized university located in Phoenix, Arizona. It is a private for-profit school with primarily 4-year or above programs and has 4,768 students. University of Phoenix-Phoenix-Hohokam Campus has a bachelor's degree program in Business, Management, Marketing, & Related Support Services, Other Specialties which graduated two students in 2008.

Estrella Mountain Community College - Avondale, AZ

Estrella Mountain Community College, 3000 N Dysart Rd, Avondale, AZ 85323-1000. Estrella Mountain Community College is a medium sized college located in Avondale, Arizona. It is a public school with primarily 2-year programs and has 6,358 students. Estrella Mountain Community College has a less than one year program in Business, Management, Marketing, & Related Support Services, Other Specialties.

Paradise Valley Community College - Phoenix, AZ

Paradise Valley Community College, 18401 N 32nd St, Phoenix, AZ 85032. Paradise Valley Community College is a medium sized college located in Phoenix, Arizona. It is a public school with primarily 2-year programs and has 9,105 students. Paradise Valley Community College has an associate's degree program in Business, Management, Marketing, & Related Support Services, Other Specialties which graduated one student in 2008.

Phoenix College - Phoenix, AZ

Phoenix College, 1202 W Thomas Rd, Phoenix, AZ 85013. Phoenix College is a large college located in Phoenix, Arizona. It is a public school with primarily 2-year programs and has 10,917 students. Phoenix College has an associate's degree program in Selling Skills and Sales Operations.

University of Phoenix-Online Campus - Phoenix, AZ

University of Phoenix-Online Campus, 3157 E. Elwood Street, Phoenix, AZ 85034-7209. University of Phoenix-Online Campus is a large university located in Phoenix, Arizona. It is a private for-profit school with primarily 4-year or above programs and has 181,146 students. University of Phoenix-Online Campus has a bachelor's degree program in Business, Management, Marketing, & Related Support Services, Other Specialties which graduated two students in 2008.

Western International University - Phoenix, AZ

Western International University, 9215 N Black Canyon Hwy, Phoenix, AZ 85021. Western International University is a small university located in Phoenix, Arizona. It is a private for-profit school with primarily 4-year or above programs and has 7,940 students. Western International University has a bachelor's degree program in Business, Management, Marketing, & Related Support Services, Other Specialties.

IIA College - Mesa, AZ

IIA College, 925 S Gilbert Rd Ste 201, Mesa, AZ 85204-4448. IIA College is a small college located in Mesa, Arizona. It is a private for-profit school with primarily 4-year or above programs and has 225 students. IIA College has a bachelor's degree program in Business, Management, Marketing, & Related Support Services, Other Specialties.

Chandler/Gilbert Community College - Chandler, AZ

Chandler/Gilbert Community College, 2626 E Pecos Rd, Chandler, AZ 85225-2499. Chandler/Gilbert Community College is a large college located in Chandler, Arizona. It is a public school with primarily 2-year programs and has 10,409 students. Chandler/Gilbert Community College has an associate's degree program in Business, Management, Marketing, & Related Support Services, Other Specialties which graduated six students in 2008.

IIA College - Phoenix, AZ

IIA College, 4240 W. Bethany Home Rd., Phoenix, AZ 85019-1600. IIA College is a small college located in Phoenix, Arizona. It is a private for-profit school with primarily 4-year or above programs and has 650 students. IIA College has a bachelor's degree program in Business, Management, Marketing, & Related Support Services, Other Specialties which graduated twenty-two students in 2008.

CERTIFICATIONS

Certified Customer Service Specialist: An individual who successfully passes ETA's World Class CSS Certification exam is professionally recognized as having the ability to uphold the interpersonal and business standards necessary in today's workplace.

For more information, see the ETA International website.

Certified Professional in Training: For those packagers having fewer than six years of academic and/or work experience, a Certified Professionals in Training (CPIT) program is offered.

For more information, see the Institute of Packaging Professionals website.

Certified Sales Professional: The Certified Sales Professional (CSP) program gives a thorough understanding of consultative selling.

For more information, see the Manufacturers Representatives Educational Research Foundation website.

National Professional Certification in Sales: The Certification was designed to capture the core Sales duties for a broad range of entry-level through first-line supervisory positions across the sales and service industries.

For more information, see the National Retail Federation Foundation website.

Certified Salesperson: The SMEI Certified Professional Salesperson program is ideal for professionals who are employed as a sales representatives, account managers, distributor representatives and business development personnel.

For more information, see the Sales & Marketing Executives International website.

LOCATION INFORMATION: Gilbert, Arizona

Gilbert, Arizona
Gilbert, Arizona photo by Cygnusloop99

Gilbert is located in Maricopa County, Arizona. It has a population of over 216,449, which has grown by 97.3% over the last ten years. The cost of living index in Gilbert, 94, is below the national average. New single-family homes in Gilbert are priced at $210,100 on average, which is below the state average. In 2008, 1,115 new homes were constructed in Gilbert, down from 2,891 the previous year.

The three most popular industries for women in Gilbert are educational services, health care, and finance and insurance. For men, it is computer and electronic products, construction, and professional, scientific, and technical services. The average travel time to work is about 29 minutes. More than 36.1% of Gilbert residents have a bachelor's degree, which is higher than the state average. The percentage of residents with a graduate degree, 11.3%, is higher than the state average.

The unemployment rate in Gilbert is 4.9%, which is less than Arizona's average of 9.3%.

The percentage of Gilbert residents that are affiliated with a religious congregation, 39.7%, is less than the national average but more than the state average. The largest religious groups are the Catholic Church, the LDS (Mormon) Church and the Southern Baptist Convention.

Gilbert is home to the Santan Substation and the Gilbert Substation as well as Library Park and Parquasito Verde Park. Shopping centers in the area include Village Square Shopping Center and Village Center Shopping Center. Visitors to Gilbert can choose from BCS Hospitality Consultants and CoastClub for temporary stays in the area.