Career and Education Opportunities for Technical Service Representatives in Anchorage, Alaska
There is a wide variety of career and education opportunities for technical service representatives in the Anchorage, Alaska area. There are currently 290 working technical service representatives in Alaska; this should grow by 20% to about 340 working technical service representatives in the state by 2016. This is better than the nation as a whole, where employment opportunities for technical service representatives are expected to grow by about 9.7%. Technical service representatives generally sell goods for wholesalers or manufacturers where technical or scientific knowledge is required in such areas as biology, engineering, and electronics, normally obtained from at least 2 years of post-secondary education.
Technical service representatives earn about $35 per hour or $74,170 per year on average in Alaska and about $33 per hour or $70,200 yearly on average nationally. Technical service representatives earn more than people working in the category of Sales and Clerical generally in Alaska and more than people in the Sales and Clerical category nationally.
There are four schools of higher education in the Anchorage area, including one within twenty-five miles of Anchorage where you can get a degree to start your career as a technical service representative. Given that the most common education level for technical service representatives is a Bachelor's degree, you can expect to spend about four years studying to be a technical service representative if you already have a high school diploma.
CAREER DESCRIPTION: Technical Service Representative
In general, technical service representatives sell goods for wholesalers or manufacturers where technical or scientific knowledge is required in such areas as biology, engineering, and electronics, normally obtained from at least 2 years of post-secondary education.
Technical service representatives answer clients' questions about products and credit terms. They also contact new and existing clients to consider their needs, and to explain how these needs could be met by specific products and services. Equally important, technical service representatives have to quote prices, credit terms and other bid specifications. They are often called upon to negotiate prices and terms of sales and service agreements. They are expected to inform clients of estimated delivery schedules or other data pertaining to purchased products. Finally, technical service representatives furnish clients with ongoing technical support.
Every day, technical service representatives are expected to be able to articulate ideas and problems. They need to listen to and understand others in meetings.
It is important for technical service representatives to initiate sales campaigns and follow marketing plan guidelines so as to meet sales and production expectations. They are often called upon to demonstrate and explain the operation and use of products. They also complete product and development training as required. They are sometimes expected to recommend ways for clients to modify product usage in order to further optimize production. Somewhat less frequently, technical service representatives are also expected to maintain customer records, using automated systems.
Technical service representatives sometimes are asked to complete expense reports and other paperwork. They also have to be able to verify clients' credit ratings, and appraise equipment in order to establish contract terms and trade-in values and inspect existing machinery/equipment placement, and develop diagrams to illustrate efficient space utilization, using standard measuring devices and templates. And finally, they sometimes have to furnish feedback to company's product layout team so that products can be tailored to clients' needs.
Like many other jobs, technical service representatives must want to innovate to meet new challenges and be able to work independently and make decisions on their own.
Similar jobs with educational opportunities in Anchorage include:
- Real Estate Agent. Rent, buy, or sell property for clients. Perform duties, such as study property listings, interview prospective clients, accompany clients to property site, discuss conditions of sale, and draw up real estate contracts. Includes agents who represent buyer.
- Retail Sales Manager. Directly supervise sales workers in a retail establishment or department. Duties may include management functions, such as purchasing, budgeting, and personnel work, in addition to supervisory duties.
- Sales Team Manager. Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties, such as budgeting, accounting, and personnel work, in addition to supervisory duties.
- Wholesale and Manufacturing Sales Representative. Sell goods for wholesalers or manufacturers to businesses or groups of individuals. Work requires substantial knowledge of items sold.
EDUCATIONAL OPPORTUNITIES: Technical Service Representative Training
University of Alaska Anchorage - Anchorage, AK
University of Alaska Anchorage, 3211 Providence Drive, Anchorage, AK 99508. University of Alaska Anchorage is a large university located in Anchorage, Alaska. It is a public school with primarily 4-year or above programs. It has 16,649 students and an admission rate of 68%. University of Alaska Anchorage has an associate's degree program in Business, Management, Marketing, & Related Support Services, Other Specialties which graduated twenty-five students in 2008.
Certified Customer Service Specialist: An individual who successfully passes ETA's World Class CSS Certification exam is professionally recognized as having the ability to uphold the interpersonal and business standards necessary in today's workplace.
For more information, see the ETA International website.
Certified Professional in Training: For those packagers having fewer than six years of academic and/or work experience, a Certified Professionals in Training (CPIT) program is offered.
For more information, see the Institute of Packaging Professionals website.
Certified Sales Professional: The Certified Sales Professional (CSP) program gives a thorough understanding of consultative selling.
For more information, see the Manufacturers Representatives Educational Research Foundation website.
National Professional Certification in Sales: The Certification was designed to capture the core Sales duties for a broad range of entry-level through first-line supervisory positions across the sales and service industries.
For more information, see the National Retail Federation Foundation website.
Certified Salesperson: The SMEI Certified Professional Salesperson program is ideal for professionals who are employed as a sales representatives, account managers, distributor representatives and business development personnel.
For more information, see the Sales & Marketing Executives International website.
LOCATION INFORMATION: Anchorage, Alaska
Anchorage is located in Anchorage Municipality County, Alaska. It has a population of over 279,243, which has grown by 7.3% in the past ten years. The cost of living index in Anchorage, 89, is well below the national average.
The top three industries for women in Anchorage are health care, educational services, and public administration. For men, it is construction, public administration, and accommodation and food services. The average travel time to work is about 20 minutes. More than 28.9% of Anchorage residents have a bachelor's degree, which is higher than the state average. The percentage of residents with a graduate degree, 10.2%, is higher than the state average.
Anchorage is home to the Chugach and the Black Bear Campground as well as Baxter Bog Park and Alaska Railroad Power Reserve. Visitors to Anchorage can choose from Courtyard Anchorage, Creekwood Inn and The Voyager Hotel for temporary stays in the area.