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Career and Education Opportunities for Technical Service Representatives in Huntsville, Alabama

If you want to be a technical service representative, the Huntsville, Alabama area offers many opportunities both for education and employment. There are currently 3,770 jobs for technical service representatives in Alabama and this is projected to grow 9% to 4,110 jobs by 2016. This is not quite as good as the national trend for technical service representatives, which sees this job pool growing by about 9.7% over the next eight years. Technical service representatives generally sell goods for wholesalers or manufacturers where technical or scientific knowledge is required in such areas as biology, engineering, and electronics, normally obtained from at least 2 years of post-secondary education.

A person working as a technical service representative can expect to earn about $36 per hour or $75,620 annually on average in Alabama and about $33 hourly or $70,200 yearly on average in the U.S. as a whole. Incomes for technical service representatives are better than in the overall category of Sales and Clerical in Alabama, and better than the overall Sales and Clerical category nationally.

The Huntsville area is home to eleven schools of higher education, including one within twenty-five miles of Huntsville where you can get a degree as a technical service representative. The most common level of education for technical service representatives is a Bachelor's degree. It will take about four years to learn to be a technical service representative if you already have a high school diploma.

CAREER DESCRIPTION: Technical Service Representative

Technical Service Representative video from the State of New Jersey Dept. of Labor and Workforce Development

In general, technical service representatives sell goods for wholesalers or manufacturers where technical or scientific knowledge is required in such areas as biology, engineering, and electronics, normally obtained from at least 2 years of post-secondary education.

Technical service representatives answer clients' questions about products and credit terms. They also contact new and existing clients to consider their needs, and to explain how these needs could be met by specific products and services. Equally important, technical service representatives have to quote prices, credit terms and other bid specifications. They are often called upon to negotiate prices and terms of sales and service agreements. They are expected to inform clients of estimated delivery schedules or other data pertaining to purchased products. Finally, technical service representatives furnish clients with ongoing technical support.

Every day, technical service representatives are expected to be able to articulate ideas and problems. They need to listen to and understand others in meetings.

It is important for technical service representatives to initiate sales campaigns and follow marketing plan guidelines so as to meet sales and production expectations. They are often called upon to demonstrate and explain the operation and use of products. They also complete product and development training as required. They are sometimes expected to recommend ways for clients to modify product usage in order to further optimize production. Somewhat less frequently, technical service representatives are also expected to maintain customer records, using automated systems.

Technical service representatives sometimes are asked to complete expense reports and other paperwork. They also have to be able to verify clients' credit ratings, and appraise equipment in order to establish contract terms and trade-in values and inspect existing machinery/equipment placement, and develop diagrams to illustrate efficient space utilization, using standard measuring devices and templates. And finally, they sometimes have to furnish feedback to company's product layout team so that products can be tailored to clients' needs.

Like many other jobs, technical service representatives must want to innovate to meet new challenges and be able to work independently and make decisions on their own.

Similar jobs with educational opportunities in Huntsville include:

  • Real Estate Agent. Rent, buy, or sell property for clients. Perform duties, such as study property listings, interview prospective clients, accompany clients to property site, discuss conditions of sale, and draw up real estate contracts. Includes agents who represent buyer.
  • Retail Sales Manager. Directly supervise sales workers in a retail establishment or department. Duties may include management functions, such as purchasing, budgeting, and personnel work, in addition to supervisory duties.
  • Sales Team Manager. Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties, such as budgeting, accounting, and personnel work, in addition to supervisory duties.
  • Wholesale and Manufacturing Sales Representative. Sell goods for wholesalers or manufacturers to businesses or groups of individuals. Work requires substantial knowledge of items sold.

EDUCATIONAL OPPORTUNITIES: Technical Service Representative Training

Athens State University - Athens, AL

Athens State University, 300 N Beaty St, Athens, AL 35611. Athens State University is a small university located in Athens, Alabama. It is a public school with primarily 4-year or above programs and has 3,322 students. Athens State University has a bachelor's degree program in Business, Management, Marketing, & Related Support Services, Other Specialties which graduated one student in 2008.

CERTIFICATIONS

Certified Customer Service Specialist: An individual who successfully passes ETA's World Class CSS Certification exam is professionally recognized as having the ability to uphold the interpersonal and business standards necessary in today's workplace.

For more information, see the ETA International website.

Certified Professional in Training: For those packagers having fewer than six years of academic and/or work experience, a Certified Professionals in Training (CPIT) program is offered.

For more information, see the Institute of Packaging Professionals website.

Certified Sales Professional: The Certified Sales Professional (CSP) program gives a thorough understanding of consultative selling.

For more information, see the Manufacturers Representatives Educational Research Foundation website.

National Professional Certification in Sales: The Certification was designed to capture the core Sales duties for a broad range of entry-level through first-line supervisory positions across the sales and service industries.

For more information, see the National Retail Federation Foundation website.

Certified Salesperson: The SMEI Certified Professional Salesperson program is ideal for professionals who are employed as a sales representatives, account managers, distributor representatives and business development personnel.

For more information, see the Sales & Marketing Executives International website.

LOCATION INFORMATION: Huntsville, Alabama

Huntsville, Alabama
Huntsville, Alabama photo by Anivron

Huntsville is located in Madison County, Alabama. It has a population of over 176,645, which has grown by 11.6% over the last ten years. The cost of living index in Huntsville, 82, is well below the national average. New single-family homes in Huntsville are valued at $44,900 on average, which is far less than the state average. In 2008, 1,004 new homes were constructed in Huntsville, down from 1,558 the previous year.

The top three industries for women in Huntsville are health care, educational services, and accommodation and food services. For men, it is professional, scientific, and technical services, public administration, and construction. The average commute to work is about 18 minutes. More than 36.1% of Huntsville residents have a bachelor's degree, which is higher than the state average. The percentage of residents with a graduate degree, 12.7%, is higher than the state average.

The unemployment rate in Huntsville is 7.6%, which is less than Alabama's average of 10.7%.

The percentage of Huntsville residents that are affiliated with a religious congregation, 55.2%, is more than the national average but less than the state average. Whitesburg Church of God, Whitesburg Church and Maple Grove Church are among the churches located in Huntsville. The most common religious groups are the Southern Baptist Convention, the United Methodist Church and the Catholic Church.

Huntsville is home to the Valley Hill Golf and Country Club and the Lowe Industrial Park as well as John H Steigerwood Field and Milton Frank Stadium. Shopping malls in the area include Madison Plaza Shopping Center, Madison Square Mall Shopping Center and Memorial Plaza Shopping Center. Visitors to Huntsville can choose from King's Inn, Candlewood Suites and Economy Inn for temporary stays in the area.