October 9th, 2008
Being a successful manager requires a good combination of knowledge, skill, and finesse. In the struggle to make sure everything runs smoothly and profitably, it can be easy to get caught up in the day-to-day pressures one has to face. Taking care of business is the manager’s raison d’être, so keep these things in mind as you start each work day.
- Be proactive. Don’t wait for things to fall apart before you decide to take care of them. If you see something on the horizon that might be problematic, nip it in the bud. Proactive managers earn respect for their abilities, reactive managers demand respect for their title.
- Resolve problems quickly. Of course, you won’t be able to see every problem coming, but as soon as one arises, you must take care of it quickly and equitably. Whether it has to do with employees or clients, no one likes to wait around for the resolution. Look at the facts and do what is right for everyone involved.
- Lead by example. When managing, you should be able to handle job and workload of anyone beneath you. More than likely, this is true; however, it is important that your employees know that you can do what they do as well. Every once in a while, roll up your sleeves and help out your staff. They will know that you care and respect the fact that you want to be involved. This is not to say that you shouldn’t delegate workload—you definitely should, but showing them that you can do exactly what is expected of them says a lot about you and your company.
- Let your presence be known. Don’t fall into the trap of arriving late and leaving early. If you are starting to do that, look back at number three. Your employees should know when you’re there and feel your presence even when you’re not physically in the building. Your place of business should run the same whether you are there or not. If it doesn’t, you need to make sure you are there a lot more.
- Maintain a positive working environment. Employees and management perform better when the workplace is a positive environment. Negativity is something that can grow like a cancer in any business if allowed to fester. Learn how to give constructive criticism without demoralizing your staff. Make sure that issues that are hurting morale are quickly resolved and encourage positive players within the ranks. A positive, productive workplace will be better for all involved in a variety of ways.